454 Days Waiting for a Return Phone Call

Ronan D18

eMobile left me with no internet for 6 days in a row; Monday 23rd through Saturday 28th January 2012. Naturally, by Day 6 it was extremely urgent - TOP priority. When I contacted Product Support, I was told that given the urgency a Supervisor would phone me back within 48 hours.

I'm still waiting for that phone call after 454 days!

The billing period ran 15th January - 14th February 2012 and the amount was paid by DDI on 2nd February 2012. It was €65.04 including VAT and has still not been refunded.

454 days waiting for a return phone call must be a record. When can I expect it?

eMobile: Grainne

Ronan D18 wrote: »

eMobile left me with no internet for 6 days in a row; Monday 23rd through Saturday 28th January 2012. Naturally, by Day 6 it was extremely urgent - TOP priority. When I contacted Product Support, I was told that given the urgency a Supervisor would phone me back within 48 hours.

I'm still waiting for that phone call after 454 days!

The billing period ran 15th January - 14th February 2012 and the amount was paid by DDI on 2nd February 2012. It was €65.04 including VAT and has still not been refunded.

454 days waiting for a return phone call must be a record. When can I expect it?

Hi Ronan D18,

I believe that my colleague Dermot in our complaints team spoke with you on the 10th February in regard to the above.

He was also in contact with you in March.

Grainne

Ronan D18

Hi Grainne,

No, I've never received a phone call from Dermot.

I was left with no internet connection for 6 days in a row having paid for a full month's subscription! No-one has ever phoned me back explaining why I was offline for such an unacceptably long period of time and the money has never been refunded.

Ronan.