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Good support from Eircom despite having to deal with a horrible customer

Cunning Alias · 2013-04-12 15:06:05

Hiya Just though you might want to see a thread that a user put up in the Broadband forum. The user was rude, condescending and an all round prat to your support employee. Despite all this your employee did a great job. I wouldn't have had the patience. http://www.boards.ie/vbulletin/showthread.php?t=2056924074

12-04-2013 3:06pm

#1

Cunning Alias

Registered Users, Registered Users 2 Posts: 782 ✭✭✭

Join Date: January 2005

Posts: 675

Hiya

Just though you might want to see a thread that a user put up in the Broadband forum. The user was rude, condescending and an all round prat to your support employee. Despite all this your employee did a great job. I wouldn't have had the patience.

http://www.boards.ie/vbulletin/showthread.php?t=2056924074

6

Comments

#2 12-04-2013 3:21pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Cunning Alias wrote: »

Hiya

Just though you might want to see a thread that a user put up in the Broadband forum. The user was rude, condescending and an all round prat to your support employee. Despite all this your employee did a great job. I wouldn't have had the patience.

http://www.boards.ie/vbulletin/showthread.php?t=2056924074

Hi Cunning Alias

Thanks for that, I’ll send this on tomanagers in the web chat team.

Regards

Al

0
#3 12-04-2013 5:13pm

Harry Deerpark

Closed Accounts Posts: 331 ✭✭

Join Date: January 2013

Posts: 320

Tell Liam from your live chat service that the boardsies from the broadband forum love him.

GO, LIAM GO!
GO, LIAM GO!
GO, LIAM GO!

0
#4 12-04-2013 10:02pm

R0ot

Registered Users, Registered Users 2 Posts: 4,473 ✭✭✭

Join Date: December 2001

Posts: 4187

I am amazed Liam stayed calm dealing with that customer.

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#5 13-04-2013 6:42pm

Freddy Smelly

Registered Users, Registered Users 2 Posts: 980 ✭✭✭

Join Date: October 2012

Posts: 967

eircom have a new modem coming out next month... and its alot better than the current one

some people have already started getting them but there is no way to know which one you get until gls run out of all the old ones.

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#6 13-04-2013 8:51pm

iPhone.

Registered Users, Registered Users 2 Posts: 1,104 ✭✭✭

Join Date: January 2010

Posts: 1021

Freddy Smelly wrote: »

eircom have a new modem coming out next month... and its alot better than the current one

some people have already started getting them but there is no way to know which one you get until gls run out of all the old ones.

So what is the new modem?

0
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#7 16-04-2013 5:57pm

eircom: Mark

Closed Accounts Posts: 3,441 ✭✭✭

Join Date: November 2009

Posts: 3434

iPhone. wrote: »

So what is the new modem?

Hi iPhone.

As soon as we have confirmation we can post the info online we will get back to you. It should be very soon.

Thanks, Mark

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