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Ryanair Problem

  • 07-04-2013 11:17am
    #1
    jamo2oo9
    Registered Users, Registered Users 2 Posts: 5,780 ✭✭✭


    I've a problem.

    I've booked flights to Paris with Ryanair on June and went through the entire process, entering credit card details, e-mails etc. After the Payment page, I was told that it would take 45s to process the payment and I click OK however, it hasn't done anything. I haven't received any e-mails from them about anything. I tried looking at the iternary page but it's not appearing in the system. What do I do? I don't want to ring them as they cost 2.95 per minute on the landline and if I refresh the page, it may process the payment twice.
    I've waited for 30 minutes and nothing has happened since. Any ideas?


Comments

  • #2
    Crasp
    Registered Users, Registered Users 2 Posts: 624 ✭✭✭Crasp


    it obviously hasn't worked, just refresh the page.


  • #3
    Crasp
    Registered Users, Registered Users 2 Posts: 624 ✭✭✭Crasp


    although you might have waited too long and the transaction may have timed out by now


  • #4
    phonypony
    Registered Users, Registered Users 2 Posts: 1,323 ✭✭✭phonypony


    I'd give your CC company a quick call, they'll be able to tell you if there was an attempted charge, if it was declined, for what reason etc. It'll give you an idea if it's the RYR booking system or not. It's happened to me a few times and the banks tend not to call you...


  • #5
    jamo2oo9
    Registered Users, Registered Users 2 Posts: 5,780 ✭✭✭jamo2oo9


    Right, okay thanks for the suggestions. I'll hold off the refreshing page bit but I'll call my CC company now and see if anything happened.


  • #6
    andy_g
    Registered Users, Registered Users 2 Posts: 7,561 ✭✭✭andy_g


    Moved from Aviation and Aircraft to Travel as it's more suited to travel.


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  • #7
    jamo2oo9
    Registered Users, Registered Users 2 Posts: 5,780 ✭✭✭jamo2oo9


    No problem Mod, my apologies. Anyways I got through to my CC company and turns out that nothing went through and nothing was pending. So I rebooked it again and now I have the confirmation e-mails so I'm sorted until June. Thanks for the suggestions there folks!


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