Ulster Bank Loan.. Joke?

Etnies

How hard is it to get a call back for a loan application seriously? 2 weeks now of ringing Ulster Bank Direct and being told "all our loan advisers are busy we'll take your details and give you a call back"

I then went into my branch thinking right I give up on trying over the phone, "none of our advisers are free today let me take your details and I'll call you back at 4:30"

So I went into another Branch on my lunch from work, tried again and was told no ones free now but they have an opening at 4pm, thats great but I'm in work till 5.

Have tried calling twice today and been told i'll get a call back within an hour, this was after I asked to speak to a manager who was.. yep you've guessed it not available.

I'm not trying to buy the bank or get a mortgage here like I want a 2k loan thats it for the love of god.

sakani

I'm also finding ulster bank very difficult to deal with at the moment. I've been trying to open deposit accounts since late Janurary, and since I applied to open them as online accounts, you would imagine that I didnt need to go to a branch, but actually they have lost my applications and now want me to go to a branch. I spent 3 weeks trying to call them and finally when I go to the branch, they tell me that they cannot deal with those accounts as it is a online only account.

UrbanFret

I wouldn't hold my breath waiting for ulster bank to reply. 12 months after I filled in a change of address form I'm still waiting for it to be updated.

Chessala

I opened a new account with Permanent TSB 2 weeks ago. 1 week ago I applied for some credit facilities (Overdraft and credit card) and while I have no reply yet at least the adviser called me yesterday to inform me that he should have an answer early next week. When he didn't get me right away he also wrote an email to let me know. That's what I call service, time to switch?

Nonoperational

Permanent TSB seem to be reapplying themselves to providing a good service alright.