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Truck damaged by fallen eircom wire.

  • 01-04-2013 1:00pm
    #1
    Cash is king
    Site Banned Posts: 166 ✭✭


    Hello a friend of mine had his truck damaged the other night by a eircom wire that had fallen down and caught the roof of the truck.

    Who does he speak to in eircom about making a claim about this??


Comments

  • #2
    Cash is king
    Site Banned Posts: 166 ✭✭Cash is king


    Anyone? ??


  • #3
    Cash is king
    Site Banned Posts: 166 ✭✭Cash is king


    Cash is king wrote: »
    Anyone? ??
    Well..


  • #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Cash is king wrote: »
    Hello a friend of mine had his truck damaged the other night by a eircom wire that had fallen down and caught the roof of the truck.

    Who does he speak to in eircom about making a claim about this??

    Hi Cash is king,

    Sorry about the delay in getting back to you.

    I spoke to our repairs operations team, they advised they would need.

    - The exact location of the poles / wires
    - The date and time the incident took place
    - The name and contact number of your friend

    * Can you private message me with those details and I will look into it for you.

    Thanks, Mark


  • #5
    Cash is king
    Site Banned Posts: 166 ✭✭Cash is king


    Pm sent!


  • #6
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Cash is king wrote: »
    Pm sent!

    Hi Cash is king

    Got the details thanks.

    I will need to look into this further and get back to you tomorrow.

    Thanks, Mark


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  • #7
    Cash is king
    Site Banned Posts: 166 ✭✭Cash is king


    Hi Mark any update for that man???

    Cheers.


  • #8
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Hi Cash is king,

    Apologies for the delay, we have first sent the information to repairs to confirm if a fault.  We are still waiting for confirmation of the damaged pole from the operations manager in the area.
    I will follow up with you next week.

    Thanks, Mark  
     


  • #9
    Cash is king
    Site Banned Posts: 166 ✭✭Cash is king


    eircom: Mark wrote: »
    Hi Cash is king,

    Apologies for the delay, we have first sent the information to repairs to confirm if a fault.  We are still waiting for confirmation of the damaged pole from the operations manager in the area.
    I will follow up with you next week.

    Thanks, Mark
    Thanks Mark, he has pictures of the wire and the damaged pole plus the new pole eircom put in allthough the wires are still lying on the roadside for some reason.


  • #10
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Cash is king wrote: »
    Thanks Mark, he has pictures of the wire and the damaged pole plus the new pole eircom put in allthough the wires are still lying on the roadside for some reason.
    Hi Cash is king

    Thanks, I'll pass this info to Mark.

    Regards

    Al


  • #11
    Cash is king
    Site Banned Posts: 166 ✭✭Cash is king


    Hi lads have ye any contact details for someone in eircom as my man wants to speak to some one about this..
    Cheers.


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  • #12
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Cash is king wrote: »
    Hi lads have ye any contact details for someone in eircom as my man wants to speak to some one about this..
    Cheers.

    Hi Cash is King,

    Can you confirm did your friend contact eircom at all after he first noticed the damage to log it at the time?

    Thanks, Mark


  • #13
    Cash is king
    Site Banned Posts: 166 ✭✭Cash is king


    eircom: Mark wrote: »
    Hi Cash is King,

    Can you confirm did your friend contact eircom at all after he first noticed the damage to log it at the time?

    Thanks, Mark
    Hi Mark, he tried to several times but nobody would help him and kept passing him from one call centre to another.. Thats why I asked here as I wanted a contact number for the person that deals with this sort of thing..


  • #14
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Cash is king wrote: »
    Hi Mark, he tried to several times but nobody would help him and kept passing him from one call centre to another.. Thats why I asked here as I wanted a contact number for the person that deals with this sort of thing..

    Hi Cash is king

    Thanks for getting back, I have been advised a claim needs to be sent to the eircom legal department in writing.

    I have sent on the details via Private message with the address details to send the request.

    Sorry for the wait in confirming the process and details to escalate it to.

    Thanks, Mark


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