Power issue on hardwareversand system

grizzly

I thought this would be a good place to ask as people here have lots of dealings with hardwareversand and general expertise.

I can't power up my machine. Here are the specs;

8GB-Kit G.Skill RipJaws-X PC3-12800U CL9
Cooler Master HAF X, ATX, ohne Netzteil
Corsair AX850, 850 Watt
Point of View / TGT GeForce GTX 580 Ultra Charged 1536MB
Gigabyte GA-P67A-UD7-B3, Intel P67, ATX
Intel Core i5-2500K Box, LGA1155
OCZ SSD Vertex 2 120GB 8,9cm (3,5")

Pressing the power switch doesn't give me anything – no fans/LED activity.

I've tested the plug/power cable on another transformer to check it wasn't just the cable. Apart from testing the cable, I tried pressing the power button on the motherboard in case the button on the front of the chassie was borked.

It there a possibility it could be a fault with the motherboard and not the PSU? Should I be looking at replacing the PSU? Or is there anything I should try first?

My warranty (24 months) is due to expire in the next 9 days.

Lord Khan

two things
1. your PSU has died
2. faulty on/off button on the case

the rest are fine. even if the mobo has been "fried" the cpu should still come on

1 the PSU is dead, send it back get a replacment. thought I doubt it as I'm had several PSU for years and haven't had one willingly give up and die like that.

2 more often than not I say it was the case you might have broken it ( as I have done a few times XD). check the cse button, maybe switch it with the hard reset button.

grizzly

Thanks, I've just tried the holding down the hard reset, no result.

In the image below, where I've pointed to the power button, does this preform the same task as the button on the case? It's not just for the motherboard, right?

Lord Khan

No, I meant switch the one that was on the case not the mobo. and it only works when the mobo it on anyway.

I meant that you check the psu by switching the connection on the psu.

dwighet

http://www.youtube.com/watch?v=VXzrCr0RLm4

grizzly

Lord Khan wrote: »

No, I meant switch the one that was on the case not the mobo. and it only works when the mobo it on anyway.

I tried both, thanks

Lord Khan wrote: »

I meant that you check the psu by switching the connection on the psu.

Sorry, do you mean the switch the connection of the internal power cables of the PSU?

sugarman wrote: »

Could be a silly question, but it has been suspect to me atleast one.. Have you tried a different socket in the house?

I will check that next, but I've got a power plug board with everything else working fine off it.

dwighet wrote: »

http://www.youtube.com/watch?v=VXzrCr0RLm4

That looks terrifying! Have you ever tried it?

Serephucus

That (the Youtube video) is actually a good idea. It's a bit much to try the first time round for someone who's new to computers, but it does tell you if your PSU is even working. If it is, you'd connect it to your motherboard, then try the switch on the board.

Double check all the cables. Make sure the 24-pin (the big one, on the right edge of the motherboard) is in the whole way (might have got knocked loose during shipping) and that the 8-pin (usually up the top left) is plugged all the way in as well.

ED E

Serephucus wrote: »

Double check all the cables. Make sure the 24-pin (the big one, on the right edge of the motherboard) is in the whole way (might have got knocked loose during shipping) and that the 8-pin (usually up the top left) is plugged all the way in as well.

From the end of the OP he's had this rig a while so unlikely shipping.



I'd say its fairly likely to be the PSU. Do that test and see.

Serephucus

Ah, right, I missed the two year bit. In that case, yeah, test.

The green wire can actually be bridged with any other black wire, as they're all just ground points. This pinout should help if all your wires are black or something. You want to bridge PWR ON with any ground pin.

uncle_sam_ie

That PSU should have a 7 year warranty. Regardless of the 24 months hardwarversand are giving you. I'm sure Corsair would replace if it is indeed faulty.

grizzly

I did the test the PSU does indeed appear dead. I'll send it back. The bummer is that when I sent my SSD back it took 6 weeks to get a replacement. I might send it back, buy a new one in the meantime and sell the replacement on ebay.

edit;

Would I have to return all the PSU cables while returning it?

uncle_sam_ie

It will be a lot faster and less hassle if you went to Corsair direct for a replacement.

grizzly

uncle_sam_ie wrote: »

It will be a lot faster and less hassle if you went to Corsair direct for a replacement.

Not so sure, as they've no European outlets, I would need to send to the US. So I've have the extra cost and no guarantee of it being any quicker.

Serephucus

Corsair do Advance RMAs as well though. You give them a deposit (equal value to the PSU) they ship you a new one, and when you get it, you send back the old one, and they refund you.