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nexus 10 order cancelled & Google Wallet account suspended

  • 25-03-2013 2:51pm
    #1
    drimaud
    Registered Users, Registered Users 2 Posts: 8 ✭


    Hi,
    I ordered a Nexus 10 on friday using all the advice on Boards but i received two emails this morning:
    one from Google Wallet saying:
    "Thank you for using Google Wallet. In an ongoing effort to provide a safe purchasing environment, Google reviews orders on a regular basis.
    It appears that you have created multiple accounts in order to take advantage of our current promotion. However, creating accounts in this manner is not allowed under the terms of this promotion. As a result, we have suspended your account and its associated transactions. You may continue to make purchases with your original Google Wallet account at this time.
    The promotion terms were developed to ensure a positive user experience for everyone. If your account use continues not to comply with these terms, you may not be eligible to make purchases through Google Wallet in the future. "

    I did not create multiple accounts....

    and the second from Google Play:
    "Google Inc. has cancelled your order. You have not been charged.
    This order was likely canceled for one of the following reasons:
    Details provided for your credit card do not match those on-file with your financial institution.
    The address information provided was incomplete and could not be verified.
    To block an attempt to purchase more than the maximum allowable devices.
    Please visit Google Wallet to verify or update your account information. Be sure that your full billing address is complete and matches those on file with your financial institution or credit card company.
    For further information, please visit our help center, or call us at 1-888-4UNEXUS."
    What i want to ask is:
    1. Are people living in Ireland not allowed to purchase from Google Play? What i mean is i used Tunnelbear to make it look like i was a UK user so that i could complete the order. When i contact Google Support regarding the cancelled order & suspended Wallet account do i have to pretend i live in the UK?
    2. What documents do i have to send to unsuspend my Google Wallet account? and again do i have to hide the fact that i live in Ireland?
    3. When contacting Google should i be using Tunnelbear?
    Thanks!!


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