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UPC - Service cancellation/restoration issue

  • 16-03-2013 12:33am
    #1
    TimeToShine
    Registered Users, Registered Users 2 Posts: 4,881 ✭✭✭


    Hello,

    A week ago I forgot to pay the UPC bill and as a result our service was discontinued. I paid the amount in full the day after and rather than having service restored as expected they texted me a week later saying that "a new modem has been dispatched and will arrive at your house shortly". I don't understand why they couldn't just restore my service using the old modem. The fact that the house will be empty for a few weeks just makes it awkward because no-one will be there to pick the modem up, and as well as this they can go to hell if they think i'm paying for that "new" modem.

    Basically, can I ring them and get them to restore service using the old modem? Thanks.


Comments

  • #2
    colm_mcm
    Registered Users, Registered Users 2 Posts: 73,520 ✭✭✭✭colm_mcm


    What model modem did you have before?


  • #3
    TimeToShine
    Registered Users, Registered Users 2 Posts: 4,881 ✭✭✭TimeToShine


    It was a Cisco EPS2425.


  • #4
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Think you probably go on a new contract once they cancel you, so you're starting with the new equivalent package(now unlimited vs 500GB) but also up to the more modern 3925.

    Hope they dont charge you €45 for the new modem rental.


  • #5
    colm_mcm
    Registered Users, Registered Users 2 Posts: 73,520 ✭✭✭✭colm_mcm


    Best thing is to call them I'd say. I doubt they would send you out a modem without you at least asking for the service back.


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