How To Cancel Emobile Account In Writing As Opposed to By Telephone?

strongback

I want to cancel my Emobile account.  My 12 month contract has expired.

My preference is to cancel the account in writing as opposed to over the telephone.  

Can somebody from Emobile please provide me with an email address or a postal address to which I can send a registered letter.

eMobile: Grainne

strongback wrote: »

I want to cancel my Emobile account.  My 12 month contract has expired.

My preference is to cancel the account in writing as opposed to over the telephone.  

Can somebody from Emobile please provide me with an email address or a postal address to which I can send a registered letter.

Hi strongback,



The process for cancelling an eMobile bill pay account is you have to call an agent in our cancellation team who processes your request to cancel your account. The agent then takes your 30 days notice. Once this is processed you then have to send a written request.



Grainne

embracingLife

re cancelling eMobile

I phoned emobile to cancel my contract, I was told its not done by phone....told to go to Emobile website to cancel through there! 
I asked where on website? I was just fobbed off and told "look up website", then the call ended!

This is insulting to say the least, Eircom want paying customers but refuse to allow you to cancel!

Would the Eircom reps on here be bothered to explain how its done?!

I also want to cancel by Eircom  broadband (due to moving house/other issues etc). I phoned call centre, staff member proceeded to interrogate me as to "why do you want to cancel???"
I politely told him Im moving house, to which his answer was  "why don't you tell me new people moving in, so to keep the landline in the new persons name???"
He refused to take No for an answer and demanded to know why I wanted to close the account, apparently according to him, Eircom are such a great company!!! etc,etc,etc!! He refused to explain how to cancel and eventually I just hung up the call, as I was getting nowhere!


So, Eircom reps on here....do tell me how to cancel my Eircom fixed line broadband??? And my eMobile account???

I'll hold my breath!!

dub45

eMobile: Grainne wrote: »

strongback wrote: »

I want to cancel my Emobile account.  My 12 month contract has expired.

My preference is to cancel the account in writing as opposed to over the telephone.  

Can somebody from Emobile please provide me with an email address or a postal address to which I can send a registered letter.

Hi strongback,



The process for cancelling an eMobile bill pay account is you have to call an agent in our cancellation team who processes your request to cancel your account. The agent then takes your 30 days notice. Once this is processed you then have to send a written request.



Grainne

Can you state please where the cancellation procedure is in your Terms and Conditions?

dub45

embracingLife wrote: »

re cancelling eMobile

I phoned emobile to cancel my contract, I was told its not done by phone....told to go to Emobile website to cancel through there! 
I asked where on website? I was just fobbed off and told "look up website", then the call ended!

This is insulting to say the least, Eircom want paying customers but refuse to allow you to cancel!

Would the Eircom reps on here be bothered to explain how its done?!

I also want to cancel by Eircom  broadband (due to moving house/other issues etc). I phoned call centre, staff member proceeded to interrogate me as to "why do you want to cancel???"
I politely told him Im moving house, to which his answer was  "why don't you tell me new people moving in, so to keep the landline in the new persons name???"
He refused to take No for an answer and demanded to know why I wanted to close the account, apparently according to him, Eircom are such a great company!!! etc,etc,etc!! He refused to explain how to cancel and eventually I just hung up the call, as I was getting nowhere!


So, Eircom reps on here....do tell me how to cancel my Eircom fixed line broadband??? And my eMobile account???

I'll hold my breath!!

"7.2 Subject to the provisions of clause 7.3, this Agreement may be terminated by either party 
on one-month’s written notice to the other"

http://www.eircom.ie/bveircom/pdf/standard_eircom_broadband_terms_and_conditions.pdf

eircom: Alan

dub45 wrote: »

embracingLife wrote: »

re cancelling eMobile

I phoned emobile to cancel my contract, I was told its not done by phone....told to go to Emobile website to cancel through there! 
I asked where on website? I was just fobbed off and told "look up website", then the call ended!

This is insulting to say the least, Eircom want paying customers but refuse to allow you to cancel!

Would the Eircom reps on here be bothered to explain how its done?!

I also want to cancel by Eircom  broadband (due to moving house/other issues etc). I phoned call centre, staff member proceeded to interrogate me as to "why do you want to cancel???"
I politely told him Im moving house, to which his answer was  "why don't you tell me new people moving in, so to keep the landline in the new persons name???"
He refused to take No for an answer and demanded to know why I wanted to close the account, apparently according to him, Eircom are such a great company!!! etc,etc,etc!! He refused to explain how to cancel and eventually I just hung up the call, as I was getting nowhere!


So, Eircom reps on here....do tell me how to cancel my Eircom fixed line broadband??? And my eMobile account???

I'll hold my breath!!

"7.2 Subject to the provisions of clause 7.3, this Agreement may be terminated by either party 
on one-month’s written notice to the other"

http://www.eircom.ie/bveircom/pdf/standard_eircom_broadband_terms_and_conditions.pdf

Thanks dub45

Al