RAM Not As Described....

Riesen_Meal

Hi Guys,

I purchased a 4GB stick of RAM for my Macbook from an American seller on Ebay....

Its a used item, and the value was in or around 62 dollars....

Arrived this morning, clearly labelled, on the outside 4GB, even on the Kingston sticker (Manufacturer) it says 4GB...

I stuck it inside my Macbook and it is only showing as 2GB....

Panic ensues, and I pull out my old Windows laptop (which uses the same type of RAM as my mac) and I inserted it into my 64Bit Windows 7 laptop, same again, only 2GB of RAM showing up in Windows so it is definitely only 2GB....

I have opened a dispute with Paypal regarding it, I just wonder is there anything more I can do really, as I said, it is 2GB, labelled 4....

Weird one, just looking for some advice!

Cheers

rubadub

Is there any sort of code written/printed on the actual board i.e. not just a label (which is easier to fake). Usually its a long string and you can enter it online and see what it is meant to be.

If you go into the BIOS it might detect show it too, to confirm some more.

Also post up the auction or seller name if you want people to investigate the seller's history.

allthedoyles

The first thing you do when you receive an item that is 'not as described ' is to communicate with the seller .

Ebay/PP do not want to get involved in disputes until a valid communication / settlement agreement has been attempted .

You should have contacted the seller and found out , why he sent you 2GB , when the item listing was clearly 4GB.

It could have been a shipping error on the sellers side .

Buyer and seller should always attempt to reach an amicable solution .

You should have first checked the item listing page , to see what are the returns policy .
Seller may have wanted to offer you a partial refund , and you could keep the ram.
Or maybe seller would offer to let you keep the 2GB and he may offer to send you a 4GB , by negotiating a settlement .
Who knows if you just jump to Paypal with a claim .

Always remember the 3 R's - Refund - replacement - returns .

Do you now expect Paypal to rule in your favour , and give you refund , and then do you intend to keep the 2GB ram ?

Riesen_Meal

Thanks for the advice guys, I have been in contact with the seller alright, he will refund as soon as he receives it back in the US, which is fair enough, unfortunately he says he does not have the part I need in stock now.... (even though he had 4 at the time of order)

To be honest I think maybe what happened there was as the item was used - it just was not tested on their end to make sure that it was 4GB, he may have accepted the part off someone as a trade in or something and just never checked it actually was 4GB....

Its a pity, the search goes on.....

Alun

memoryc.ie here in Ireland are a good reliable choice for memory, have used them many, many times without problem. They have a selection of both DDR and DDR2 SO-DIMM's as well as the more current DDR3 ones. Use their Memory Configurator http://www.memoryc.ie/memory-upgrade/ to see what you need exactly.