Is the upc 500GB cap really gone

Ranicand

Was starting a thread to complain about their false advertising but all mention of their 500GB fair usage seems to be gone from the site.

Sir Digby Chicken Caesar

they've done away with the download cap

but don't let that stop the flow of righteous indignation

Ranicand

Sir Digby Chicken Caesar wrote: »

they've done away with the download cap

but don't let that stop the flow of righteous indignation

Just looking for the 500GB cap is that really gone?

Also my thread has been changed.

Kev.

I rang them up yesterday to change my package,he told me that the usage limit isnt capped anymore...

bk

Great, I assume this is in response to Sky's entry into the market with their unlimited package.

Isn't competition great

dub45

http://www.irishtimes.com/newspaper/finance/2013/0225/1224330475859.html

Peregrine

This is great but I can't imagine anyone getting the new "Limited" package. Maybe if the limit was 40GB

ED E

Nice one.

Morf

Why would you want a minimum speed of 50mb and only 10gb usage?

Why not offer a 10mb or 15 mb product with the cap?

Thor

Morf wrote: »

Why would you want a minimum speed of 50mb and only 10gb usage?

Why not offer a 10mb or 15 mb product with the cap?

That has to be a typeo, it's probably meant to be 100GB.

Thor

While it does seem like they have finally removed the cap.

Checking their site does reveal it still shows each package terms to include 'subject to acceptable usage policy'.

Searching their site reveals this

http://support.upc.ie/app/answers/detail/a_id/280/related/1/p/5

So, while they may say it's now truly unlimited, I will only believe it when they A, remove those two things above and B, I download over 500GB a few times are don't hear no sense from them.

JaMarcus Hustle

Thor wrote: »

While it does seem like they have finally removed the cap.

Checking their site does reveal it still shows each package terms to include 'subject to acceptable usage policy'.

Searching their site reveals this

http://support.upc.ie/app/answers/detail/a_id/280/related/1/p/5

So, while they may say it's now truly unlimited, I will only believe it when they A, remove those two things above and B, I download over 500GB a few times are don't hear no sense from them.

That link is from October though, and hasn't been updated since. That, to me, is referring to the old 500gb limit.

iMuse

Even more reason to be envious of UPC users

Harry Deerpark

iMuse wrote: »

Even more reason to be envious of UPC users

Agreed, but it is possible to get UPC if you live in a housing estate and if all your neighbours agree to have cables running from roof to roof.

Thor

JaMarcus Hustle wrote: »

That link is from October though, and hasn't been updated since. That, to me, is referring to the old 500gb limit.

Ah no doubt, but having that their and the terms still saying subject to AUP means they are in fact still advertising it with a limit.

However, if they truly mean it's now unlimited. We shouldn't hear from them either way.

Unless they want to lie again and sting you later on, but I doubt it.

Mountjoy Mugger

Thor wrote: »

That has to be a typeo, it's probably meant to be 100GB.

It's unlimited for an extra €3 a month. See first upgrade option here.

livEwirE

It's hard to know what to think, this is the answer I got today from UPC...

cgarrad

Is there a need to remove a 500Gb cap?

livEwirE

cgarrad wrote: »

Is there a need to remove a 500Gb cap?

:eek:

Yes there is. If I sign up to an 'unlimited' service I want an unlimited service:D

lotas

i was close to being hit with the ban hammer from UPC in the last few months (Tip, Symform is great for backups, but not so much for bandwidth usage). they complained i had downloaded and uploaded 1.8Tb on just one of my connections (150mb). Think my total usage was well over 2.5Tb... Anyway, will need to ring them and find out how to remove that cap... Very interesting indeed!

Gadgetman496

So it's not as clear cut as it first sounded? It only applies to new contracts?

lotas

gadgetman496 wrote: »

So it's not as clear cut as it first sounded? It only applies to new contracts?

Just been on to the AUP department (checking if i was under my limits...) and she said that its new customers currently, but if i wanted to upgrade, to send her an email accepting the 12 month contract and i would be "fixed". just confirming that i wont be getting any AUP letters from now on... will keep ye lads posted...

bk

Morf wrote: »

Why would you want a minimum speed of 50mb and only 10gb usage?

Why not offer a 10mb or 15 mb product with the cap?

Marketing.

They can claim that even their slowest BB product is twice the speed of Sky/Eircom.

I see this product aimed at Sky's new 24mb 2GB cap product that costs €30.

So UPC have for €60
- 50mb / 5mb 10GB cap BB
- 50 channel TV

Sky have for €57
- 24mb / 1mb 2GB cap BB
- 38 Channel TV

Either way this is all good for the consumer.

Other changes I expect to see coming.

- Up to "24mb" becoming the norm for all DSL products from Eircom/Vodafone, no more 3mb, 8mb, etc.

- Unlimited caps for the majority of products. I expect Eircom/Vodafone/Smart to drop their caps from all but their most entry level products.

Gadgetman496

lotas wrote: »

Just been on to the AUP department (checking if i was under my limits...) and she said that its new customers currently, but if i wanted to upgrade, to send her an email accepting the 12 month contract and i would be "fixed". just confirming that i wont be getting any AUP letters from now on... will keep ye lads posted...

Are they confirming that there will be no other change to your package or tariff other than the lifting of the CAP if you take up the new 12 month contract?

ArthurG

From that IT article:

"“Because we have made the investment in the fibre-power network, we can do things that our competitors can’t,” Mr Coan said."

How about letting your customers avail of Netflix's super-high bitrate feeds which your slower competitiors already can do, Mr. Coan....

Alun

gadgetman496 wrote: »

Are they confirming that there will be no other change to your package or tariff other than the lifting of the CAP if you take up the new 12 month contract?

I notice from the website that the current price for 150Mbit/s + phone on the website is now €52 pm, whereas when I signed up late last year it was €54, so hopefully if I were to do the same I'd get a reduction of €2 pm.

hojphotography

I signed up only about a week and a half ago, I wonder if mine is now ****unlimited*****

AlmightyCushion

hojphotography wrote: »

I signed up only about a week and a half ago, I wonder if mine is now ****unlimited*****

You probably signed up to the old packages (these are technically new packages) so you are limited. If you ring them up and tell them you want to switch to the new package they will swap you over and a new 12 month contract will start from the day they switch you over. At least that is how it worked with previous upgrades.

Mountjoy Mugger

I've already queried this on the Talk to forum

AUP states The most up to date version of the User Policy will apply to
your use of the Services. There should be no need to change packages to avail of the removal of the usage limit.

Gadgetman496

I contacted them (UPC) by email this morning asking if the need to agree to an upgrade and a new 12 month contract was a prerequisite to availing of the unlimited usage referred to in the Irish Times article and the informed me that it was.

Thank you for the mail.

Yes the detail you are showing me is true and it would only be based on the new January packs upc brought out. If you want to avail of unlimited then you can , I can upgrade your pack for you today if you wish to 50,100 or 150mb January packs that way you will avail of the no usage limit, there is no extra cost for this pack but they request you agree to a further 12 month contract on this product. If you want me to set it up for you mail me back ageing to a new 12month contract and I can load it for you straight away.

Hope this helps



Regards

It's beyond me why they don't make all that clear in their initial announcement and save all the hassle associated with teasing out the minute detail? The announcement in the IT article could easily have been interpreted as it being an automatic removal of the 500GB CAP?

Mountjoy Mugger

gadgetman496 wrote: »

I contacted them (UPC) by email this morning asking if the need to agree to an upgrade and a new 12 month contract was a prerequisite to availing of the unlimited usage referred to in the Irish Times article and the informed me that it was.




It's beyond me why they don't make all that clear in their initial announcement and save all the hassle associated with teasing out the minute detail? The announcement in the IT article could easily have been interpreted as it being an automatic removal of the 500GB CAP?

This is at direct odds as to what their AUP states.

Gadgetman496

Mountjoy Mugger wrote: »

This is at direct odds as to what their AUP states.

I'd imagine it's a case of putting the cart before the horse?

They have this in place but haven't got around to updating all the relevant documentation yet?

Mountjoy Mugger

Their AUP is brand new - well insofar as it refers to the 10GB limit for their new basic package. Of course, they might have just stuck that in.

What would make it interesting is to prove what AUP you signed up under, if they ever think of removing this clause.

Gadgetman496

Well, I suppose if you are with UPC and are happy with the service & you can avail of the new setup at no extra charge, it's no big deal really is it? I mean, a new contract isn't the end of the world if you had intended to stay with them anyway?

They are "Probably the best available anyway"?

Thor

Well, I just got off the phone with them. I was intiailly ringing up about a bill issue, but asked him about the cap being removed. He said without a doubt, that it's now gone, I asked did I have to do anything or change anything and he said no.

Now some people may thing he was misinformed or was mistaken someone.

"He said hang on 1 sec and I will confirm it for you"

Came back about a minute or two later and told me 100% that it was now unlimited and I could download as much as I want. Now that means he got the information from someone else and it's now official. You don't need to sign another 12 month contract.

So UPC need to get their **** together and announce it as such as they can't be making some sign another 12 month contract and not others.

Gadgetman496

Thor wrote: »

Well, I just got off the phone with them. I was intiailly ringing up about a bill issue, but asked him about the cap being removed. He said without a doubt, that it's now gone, I asked did I have to do anything or change anything and he said no.

Now some people may thing he was misinformed or was mistaken someone.

"He said hang on 1 sec and I will confirm it for you"

Came back about a minute or two later and told me 100% that it was now unlimited and I could download as much as I want. Now that means he got the information from someone else and it's now official. You don't need to sign another 12 month contract.

So UPC need to get their **** together and announce it as such as they can't be making some sign another 12 month contract and not others.

There you go, why the fook don't they clarify it for once and for all?

The only problem with the Info you received Thor, is that it is word of mouth & will stand for nothing if the nitty gritty ever gets called into play?

You would nearly need to get it in writing from them?

Thor

gadgetman496 wrote: »

There you go, why the fook don't they clarify it for once and for all?

The only problem with the Info you received Thor, is that it is word of mouth & will stand for nothing if the nitty gritty ever gets called into play?

You would nearly need to get it in writing from them?

My phone records all phone calls, however while that doesn't really stand for everyone else, it will back me up if they ever try to say I'm not on the unlimited package.

lotas

Right. The AUP person got back to me and has fixed my account... I am not on an unlimited package... now to figure out what to do with all this bandwidth...

Some quick calculations...

got 2 cable modems into the house, load balanced though a MikroTik router...
100mb/s and 150mb/s giving me a max of 250mb/s.
thats 31.25MBytes per second! (Faster than reading DVD or BluRay disks, and faster than most USB Keys!)
thats 1.8GB per Min... (DVD image in about 2min 36 seconds)
108GB per hour (would hit my 1Tb combined cap in just under 10 hours)
2.5TB Per DAY
75TB per month...

Challenge Accepted!

Gadgetman496

Right, they have just confirmed to me in writing that they will upgrade me to from 30Mbps to 50Mbps Unlimited (500GB CAP removed) & not to 100 or 150Mbps as suggested in their last correspondence posted above for €4 Approx less than I am currently paying but only on condition that I agree to a new 12 month contract.

Finally!!

pizzahead77

They also now have introduced a facility on My UPC allowing you to check your usage for the past 6 months

lotas

Hmmm.... Seems my usage between October and Feburary was a "little" over what i expected it to be...
https://www.dropbox.com/s/q30s4nrl7qbqff7/broadbandusage.PNG

lotas

After a bit of digging though the HTML, i found the following:

https://service.upc.ie/cckservices/myupcmyusage

It returns your usage as a JSON string, which can be parsed later... thing is, you need to be logged into the site... Wondering if we can make a widget or something that can monitor that and update something... My data has not been updated in a few days though... would prefer if it was as close to real time as possible...

Blazer

bit of a balls as I only signed on 6 weeks ago and so have a 500gB limit.
I was being nice to the poor plebs on eirocm and allowing them to use my NAS for downloading and streaming (with a 10meg upload this was higher than their download speed).
Rings UPC to confirm if I'm eligible for unlimited and yer man says I'm on 500GB and shure that's loads..
nope I says..330gb downloaded/uploaded and still 24 days left in the month
Yer man was saying wtf?

ah well..you do tend to go nuts for the first month or two with broadband and then settle down.
Coming from eircom 7meg I can't fault upc for the speeds etc..it's phenomenal and fair play to them for providing it..
We'll always complain about something but that's human nature

Spear

lotas wrote: »

After a bit of digging though the HTML, i found the following:

https://service.upc.ie/cckservices/myupcmyusage

It returns your usage as a JSON string, which can be parsed later... thing is, you need to be logged into the site... Wondering if we can make a widget or something that can monitor that and update something... My data has not been updated in a few days though... would prefer if it was as close to real time as possible...

Hmm, that JSON response has a cap variable, which appears empty for me. Does anyone else see otherwise?

lotas

Spear wrote: »

Hmm, that JSON response has a cap variable, which appears empty for me. Does anyone else see otherwise?

My cap is empty also, but i asked to be moved to the non capped service...

Gadgetman496

lotas wrote: »

My cap is empty also, but i asked to be moved to the non capped service...

The inclusion of usage data (all be it not real time) is only a recent addition is it not? I too availed of the option to renew contract in order to have the CAP removed yet my data usage section is very much populated still?

Alun

Spear wrote: »

Hmm, that JSON response has a cap variable, which appears empty for me. Does anyone else see otherwise?

Mine appears empty too. I signed up in October last year before the unlimited download was announced.

lotas

after a bit of coding, i managed to build a small C# app which logs into the UPC page, gets the cookies and pulls the JSON down. At the moment, it does nothing else (no parsing, etc) but it does display the results... the code is on BitBucket here: https://bitbucket.org/tiernano/upcbandwidthmontior

Next to try parse the file and possibly get it to send updates to you by twitter or some other way... pity its not "real time" or even every couple hours...

cramp

I rang UPC regarding this cap today!!!!
They told me that iam still on the 500gb cap!!
I have 120mb BB ,
They told me I could move up to the 150mb without the cap but it would cost 5euro a month!!!

I also got a letter from them today saying my bill was going up by 2euro , but that they would upgrade me for free next month to 150mb!!

I said this to the UPC guy,
so basically if I upgraded to 150mb today it would cost me 5euro from here on , or wait till next month and get it for free!!!

they also offered me this free upgrade last june or so, but I never acted on it.... I started to get into him about the advertised "no cap" and he came back with " new customer sign up this year etc"


So not all clear regarding this!!!!

cramp

Rang and got a differant customer care rep
And they put through the 150mb upgrade and no cap ... For no charge...

New 12month contract added though

Cramp