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Kompass Account-Forgotten Security Questions answers

  • 19-02-2013 12:43pm
    #1
    Registered Users, Registered Users 2 Posts: 17


    Hi All

    Hoping that somebody may have got some help on his by now as I know there's a few people in the same situation!!

    I have all forms submitted and all I have to do is input my CIC file number into My profile in the Kompass Account

    I have made a typo on security question answers and need them to be reset as i cannot remember it. I have contacted many different people and emailed and phoned Canada and Dublin, with no help! Im stressed out big time as I don't know if I will miss out on my visa because of this

    Any help much appreciated


Comments

  • Registered Users, Registered Users 2 Posts: 837 ✭✭✭gary27


    are you in stage 1 or 2?

    the kompass account is used in stage 1 of the process and the mycic account is used in the 2nd stage.


  • Registered Users, Registered Users 2 Posts: 17 DonnaBella.DD


    I have completed both sages got my acceptance letter paid my fees and submitted all my forms, Las thing I had to do was just Inpu my CIC file number into my profile in the Kompass account


  • Registered Users, Registered Users 2 Posts: 837 ✭✭✭gary27


    so you are only waiting on the letter of introduction now?
    why do you have to go back into kompass to put in your cic number?, i only ask as am not at that stage yet and never heard about it.

    Is there any way of you remembering your original password for kompass, the password needs to contain certain characters such as ! etc, numbers, capital letter, and I think it was to be a certain length.


  • Closed Accounts Posts: 1,521 ✭✭✭JustRoss23


    when you submit all your documents to the my cic you get a message which has a number which you have to update in your iec as your cic file number.


  • Registered Users, Registered Users 2 Posts: 837 ✭✭✭gary27


    JustRoss23 wrote: »
    when you submit all your documents to the my cic you get a message which has a number which you have to update in your iec as your cic file number.

    thanks ross, wasn't aware of it, i guess another thing to look forward to.


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  • Registered Users, Registered Users 2 Posts: 17 DonnaBella.DD


    Hi Gary

    I remember my password, I just dont have the security answers, Which is the most frustrating part!!


  • Registered Users, Registered Users 2 Posts: 837 ✭✭✭gary27


    Hi Gary

    I remember my password, I just dont have the security answers, Which is the most frustrating part!!

    doesn't it only ask the security questions in the mycic acc not the kompass acc?


  • Registered Users, Registered Users 2 Posts: 17 DonnaBella.DD


    Not when you have to enter the CIC file number in my profile in Kompass


  • Registered Users, Registered Users 2 Posts: 837 ✭✭✭gary27


    Not when you have to enter the CIC file number in my profile in Kompass

    ok, so its one of the security questions you misspelled/can't remember in kompass for updating the cic number, does it ask for all three questions when updating cic number?


  • Registered Users, Registered Users 2 Posts: 17 DonnaBella.DD


    Yes Thats exactly it. Asks for all three


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  • Registered Users, Registered Users 2 Posts: 837 ✭✭✭gary27


    Yes Thats exactly it. Asks for all three

    can you remember which one you made the mistake in, and what the mistake is likely to be and try use that word.


  • Registered Users, Registered Users 2 Posts: 17 DonnaBella.DD


    I have tried everything Gary, been doing it for about 6 days now. I need to get it reset but I cannot get in touch with anyone who can help


  • Registered Users, Registered Users 2 Posts: 837 ✭✭✭gary27


    I have tried everything Gary, been doing it for about 6 days now. I need to get it reset but I cannot get in touch with anyone who can help

    ok, is it a one word answer, any capitals in it, numbers etc?


  • Registered Users, Registered Users 2 Posts: 17 DonnaBella.DD


    I broke up my password as the 3 answers firstly because I knew i would never forget that secondly cos I was stressed out on the day doing it and didnt think it would be used I just thought I would of needed them if I forgot my passowrd which is normally what happens!!!


  • Registered Users, Registered Users 2 Posts: 837 ✭✭✭gary27


    I broke up my password as the 3 answers firstly because I knew i would never forget that secondly cos I was stressed out on the day doing it and didnt think it would be used I just thought I would of needed them if I forgot my passowrd which is normally what happens!!!

    could you explain what you meant by broke up password as the 3 answers?


  • Registered Users, Registered Users 2 Posts: 17 DonnaBella.DD


    my password has 3 things numbers letters and a symbol
    so i answered each question with each part of my password, but its not working, iv tried everyway so i think i have made a mistake, I cannot remember it and honestly dont think i will!
    I know its so stupid but I didnt realise that they would ask them along with the password it seems so needless


  • Registered Users, Registered Users 2 Posts: 837 ✭✭✭gary27


    my password has 3 things numbers letters and a symbol
    so i answered each question with each part of my password, but its not working, iv tried everyway so i think i have made a mistake, I cannot remember it and honestly dont think i will!
    I know its so stupid but I didnt realise that they would ask them along with the password it seems so needless

    that is a pickle, the best thing to do until you get word from the iec, is possibly write down a piece of paper the ones who have tried and dont work and then try other variations, eventually you will rule out the ones that don't work and it may come back to you that way.


  • Registered Users, Registered Users 2 Posts: 17 DonnaBella.DD


    Thanks Iv tried this, Il try i again and hope for the best!


  • Registered Users, Registered Users 2 Posts: 837 ✭✭✭gary27


    Thanks Iv tried this, Il try i again and hope for the best!

    keeping trying you'll get there, hopefully iec will get back to you.


  • Registered Users, Registered Users 2 Posts: 181 ✭✭username2013


    Hey DonnaBella

    I did exactly the same thing. And I emailed IEC and wasnt getting any replies to was really beginning to panic. Luckily I managed to get my answers. Here is how I did it. (hopefully you have not cleared your history on the web browser since you created the Kompass account)

    - Go to the IEC Kompass account login page
    - Click on the register link and you will be brought to the Register page where you originally entered your security questions
    - Double click on the answer fields and if you have not cleared your cookies the answers that you originally put should still be there!

    Worked for me using Chrome browser, FF should be the same, not too sure about IE though....


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  • Registered Users, Registered Users 2 Posts: 837 ✭✭✭gary27


    I would give that a shot, it could work.


  • Registered Users, Registered Users 2 Posts: 17 DonnaBella.DD


    I have cleared all my history unfortunatly this was the first thing i tried thanks though!


  • Registered Users, Registered Users 2 Posts: 181 ✭✭username2013


    I have cleared all my history unfortunatly this was the first thing i tried thanks though!


    Aw pity. Good thinking on your behalf to think of that straightaway, took me over a day to figure it out!


  • Registered Users, Registered Users 2 Posts: 17 DonnaBella.DD


    Yea If i had of just been clever enough to do it properly in the first place though!!!
    Its just so strange that I cant get an answer from anyone Iv rang IEC in Canada and Dublin and London High Commision but theres no answer!

    surely theyre has to be something Iv paid for and submitted everything and been conditionaly accepted, I would love to get a contact number for the kompass it centre if there was one!


  • Registered Users, Registered Users 2 Posts: 181 ✭✭username2013


    Yea If i had of just been clever enough to do it properly in the first place though!!!
    Its just so strange that I cant get an answer from anyone Iv rang IEC in Canada and Dublin and London High Commision but theres no answer!

    surely theyre has to be something Iv paid for and submitted everything and been conditionaly accepted, I would love to get a contact number for the kompass it centre if there was one!


    Yeah, they are a nightmare to deal with, seem to be very slow to reply to emails. Really hope it works out for you, I know the stress that this issue causes!!! Just as a matter of interest what does the double D in your username refer to? :P


  • Registered Users, Registered Users 2 Posts: 1 joysis


    DonnaBella - how did it end up? Have same problem :( anyone knows how to get security answers back? Nothing from above works :(:(:(


  • Registered Users, Registered Users 2 Posts: 1 Endui


    I have got similar problem. Then i tried to change this security questions in "update security question" i picked new question and answers and then gave the same wrong (i think so) verification answers and clicked "submit" then i recived infromation that i had changed this question. Try it. Sorry for my english it is not my native language.


  • Registered Users, Registered Users 2 Posts: 2 mkukina


    Hello,

    unfortunately I've got the same problem with the security questions.
    Did anyone get a response from IEC on how to solve the problem?


  • Registered Users, Registered Users 2 Posts: 167 ✭✭rusheen


    mkukina wrote: »
    Hello,

    unfortunately I've got the same problem with the security questions.
    Did anyone get a response from IEC on how to solve the problem?

    Guys I think sometimes its their website . It was saying to me question 1 was incorrect when in fact it was question 3 ! Thankfully I figured it after stressing alot !

    Anyone stuck I think IEC will help , but ye may have to wait until the re less busy . Prob a month or so .Very frustrating good luck to everyone in the same position .


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  • Registered Users, Registered Users 2 Posts: 3 kittyb89


    Hi I have the same problem too did anyone get sorted yet?


  • Registered Users, Registered Users 2 Posts: 2 mkukina


    Yes :) Good news :) I got POE on MyCIC, I didn't even need Kompass account. I didn't even wait longer than others. So no worries...


  • Registered Users, Registered Users 2 Posts: 1 Frankc27


    Hi Donna, I'm in the same situation as you were, was wondering did u get sorted and if so how??


  • Registered Users, Registered Users 2 Posts: 999 ✭✭✭cregser


    rusheen wrote: »
    Guys I think sometimes its their website . It was saying to me question 1 was incorrect when in fact it was question 3 ! Thankfully I figured it after stressing alot !

    Anyone stuck I think IEC will help , but ye may have to wait until the re less busy . Prob a month or so .Very frustrating good luck to everyone in the same position .
    Thank you! My browser automatically filled in the answer to security question 3 with my email address. I was stressing out over question 1 so much (which also has symbol in the answer like the OP) that I didn't realise that my answer 3 was wrong. As soon as I corrected it, hey presto!

    Now I just gotta wait............:eek:


  • Registered Users, Registered Users 2 Posts: 3 ehiggs88


    Hi guys, I'm having the same stupid problem with the security questions - has anyone had any luck with fixing it if they had the same issue?

    I hope it's not going to hold up my application on MyCIC? I mean logic says it won't because its just linking up the accounts, but who knows with these guys!


  • Registered Users, Registered Users 2 Posts: 1 nottingham1


    I have to agreed with rusheen. I was getting the message saying Security Question 1 was incorrect. This seemed impossible as I only have 1 uncle! But it was my answer to Question 3! If it tells you Question 1 is wrong, have a look at your other answers!


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