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Lost debit card fee

  • 17-02-2013 4:38pm
    #1
    GatsbyGal
    Registered Users, Registered Users 2 Posts: 174 ✭✭


    Hi,

    Spent several hours this morning looking for my visa debit card. I couldn't find it so called up BOI to report it lost. Informed me the charge would be €8. I subsequently found the card within 30 minutes of making the call so called them back to let them know I found the card and to see if I could cancel the process of reissuing a new card. No dice. They'll still charge me the fee. Any way of getting out of paying this fee? I'm in the process of buying a house so every penny counts these days for me. :(

    Thanks.


Comments

  • #2
    miller50841
    Closed Accounts Posts: 1,525 ✭✭✭miller50841


    Sure as soon as you reported that card is scrapped in their eyes so it can't be used again.

    You will have to suck it up and pay sorry op


  • #3
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi GatsbyGal,

    Thanks for posting.

    We understand your frustration however, when a card is reported lost or stolen it is cancelled immediately. It's not possible to re-activate a cancelled card on our system so the €8 fee would still apply, as the cancelled card still needs to be replaced.

    Thanks,
    Tara


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