Account Closure/Cancellation

the groutch

Can you please provide me the correct address for giving the required 30 days notice in writing.


I tried going via 1901, but got repeatedly cut off before getting to talk to anyon

eircom: Linda

the groutch wrote: »

Can you please provide me the correct address for giving the required 30 days notice in writing.


I tried going via 1901, but got repeatedly cut off before getting to talk to anyon

Hi the groutch

If you wish to cancel your account you would need to follow this cancellation process:

eircom now require a 30 day notification to cancel the broadband service and phone service. We require customers to contact our service team on 1901 (ask for cancellations). Who will take a record of the call and then transfer you to the cancellation department.

eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt.

I know this process seems a little complicated but this way there should be two records of the customers call to cancel the account as well as the e-mail or letter they subsequently send in. Also the customer may need to be advised of any possible contract cancellation charges.

So should you ever need to enquire about the request we have a few options to track it from the the first call.

Our cancellation department can also place an order for emobile broadband for you.

Regards
Linda

the groutch

eircom: Linda wrote: »

Hi the groutch

If you wish to cancel your account you would need to follow this cancellation process:

eircom now require a 30 day notification to cancel the broadband service and phone service. We require customers to contact our service team on 1901 (ask for cancellations). Who will take a record of the call and then transfer you to the cancellation department.

eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt.

I know this process seems a little complicated but this way there should be two records of the customers call to cancel the account as well as the e-mail or letter they subsequently send in. Also the customer may need to be advised of any possible contract cancellation charges.

So should you ever need to enquire about the request we have a few options to track it from the the first call.

Our cancellation department can also place an order for emobile broadband for you.

Regards
Linda

so in other words you refuse to give me the details

with service like that it's no wonder people are cancelling their accounts

eircom: Mark

the groutch wrote: »

so in other words you refuse to give me the details

with service like that it's no wonder people are cancelling their accounts

Hi the groutch,

The reason we can not give the e-mail address out, if the customer has not spoken to cancellations (then they may not be aware / advised of any possible contract cancellation charges)

Then customers may understandably refute the possible charges, which is why we have to refer ever customer to contact cancellations - whole will give the e-mail / postal address to send in the written notification.

Also cancellations can take note and record the call should the customer have any disputes with the final bill.

Thanks, Mark

dreamers75

In fairness at least your thread wasnt deleted.

Currently following the above and today i got the " we never got your letter" from eircom. 

thankfully i screenshotted the thread i made before it was deleted.