Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Groupon - Premises Temporarily Closed - Refund?

  • 29-01-2013 9:26pm
    #1
    ozypozy
    Registered Users, Registered Users 2 Posts: 93 ✭✭


    I had booked a break through Groupon for this weekend but the hotel is now temporarily closed until end of Feb. This weekend is the only weekend that suits us to go away so rescheduling isn't an option.

    Does anyone have any experience of this scenario? Have mailed Groupon but haven't got a response, hotel not answering phone.


Comments

  • #2
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    You can also try calling them on 01 903 6337 (lines are open Mon - Fri 9am - 6pm).


  • #3
    jmorrisey
    Registered Users, Registered Users 2 Posts: 699 ✭✭✭jmorrisey


    ozypozy wrote: »
    I had booked a break through Groupon for this weekend but the hotel is now temporarily closed until end of Feb. This weekend is the only weekend that suits us to go away so rescheduling isn't an option.

    Does anyone have any experience of this scenario? Have mailed Groupon but haven't got a response, hotel not answering phone.

    what was the hotel if you don't mind me asking. it might help others with the same voucher


  • #4
    ozypozy
    Registered Users, Registered Users 2 Posts: 93 ✭✭ozypozy


    Just to update, the hotel was the Fitzwilton Hotel in Waterford. Groupon emailed everyone with an outstanding deal this morning offering an extension on the time to redeem or a full refund.

    Will update once refund is processed, I didn't get a response when I asked how long it would take.

    The hotel left me a voice message this afternoon but only to say they were cancelling, no offer of a transfer to another hotel. Maybe if people have booked directly with the hotel they'll be transferred. I didn't ring them back.


Advertisement