samsung cashback offer

michellie

Has anyone done this and did it take long to get the money back?

I got the galaxy tab 2 at Xmas, gona do it tonight.

dannyc1

I've done it, bought the tab just after Christmas, applied Sunday week ago and heard I was approved on Saturday, money still hasn't gone into my bank account but it said in the email it could take up to 30 days

michellie

I've just done it now, but I need to ring them tomorrow with the bank details because it wouldn't accept it.

polaris68

Did it this week - Samsung don't make it easy to claim this cashback!

You will need a photo or a scan of your receipt and your International Bank Account Number (IBAN) and BIC code. In addition you will also need the serial number of your tablet and you will need to figure out the product code of your tablet from a drop-down menu on the website.

I got a claim number but not the confirmation email. They haven't replied to my email inquiring if everything is in order so I'll be calling them to follow this up.

Aquos76

Quite a few people applied before Christmas and their applications were approved too, but are still waiting on the cash to be put into their accounts. Some people have gotten ye memory cards through the post alright, but still no sign of the cash.

I applied before christmas for 6 of these, heard nothing for two weeks and then rang them, it was only then were the six verified and signed off on, that was over two weeks ago at this stage and I've neither received memory cards or cash.

Keep an eye on this thread here

http://www.boards.ie/vbulletin/showthread.php?t=2056804943&page=22

polaris68

polaris68 wrote: »

Did it this week - Samsung don't make it easy to claim this cashback!

You will need a photo or a scan of your receipt and your International Bank Account Number (IBAN) and BIC code. In addition you will also need the serial number of your tablet and you will need to figure out the product code of your tablet from a drop-down menu on the website.

I got a claim number but not the confirmation email. They haven't replied to my email inquiring if everything is in order so I'll be calling them to follow this up.

Gave them a call just now and was connected to a real person in about 20 seconds - which is fair enough. According to her, everything is in order and payment will be made on 21 February which will be 30 days from the submission of the claim.

paddie9

hi
I got the confirmation email back on the 30th of december and still no money.... i have sent them two emails both asking where the money was and also complaining about the hoops you have to jump to get the money etc - no reply and still no cash back - It will be interesting to see if anyone does actually get the cashback. I phoned Powercity where i bought the tablet in early december and they are supposed to be contacting Samsung about mine and other people with the same issue so hopefully something will come of it!!!

dfdream

I have one of these being processed too and didnt want to input my bank details especially when it wasnt even a samsung website.
Tried to ring 6-7 times and yet to meet a real person.

I also have a cashback on a nexus 7 thats a pain too.

It seems we are adopting the american cashback rubbish...

I will never by with a cashback offer again... What a pain.

kearneybobs

I really must get my girlfriend to do this. Bought it before Christmas and should get £50 back. What's the deadline for applications?

Journeyman_1

paddie9 wrote: »

hi
I got the confirmation email back on the 30th of december and still no money.... i have sent them two emails both asking where the money was and also complaining about the hoops you have to jump to get the money etc - no reply and still no cash back - It will be interesting to see if anyone does actually get the cashback. I phoned Powercity where i bought the tablet in early december and they are supposed to be contacting Samsung about mine and other people with the same issue so hopefully something will come of it!!!

It takes at least 30days after confirmation to get the money, so relax you have a few more to go :-)

michellie

kearneybobs wrote: »

I really must get my girlfriend to do this. Bought it before Christmas and should get £50 back. What's the deadline for applications?

Within 60 days of purchase.

I got a email saying it was validated lastnight and I'll get payment in the 30 days.

homer911

My refund took 2.5 months from date of submission of claim (mid November)

polaris68

michellie wrote: »

Within 60 days of purchase.

I got a email saying it was validated lastnight and I'll get payment in the 30 days.

Got this email last night as well

michellie

The refund should be made on the 23rd, ill keep ye updated!

kearneybobs

Ordered from Tesco Direct here in the UK by my girlfriend via click and collect. She got an order confirmation email and there was no invoice when she collected it or even a receipt when she picked it up.

Any suggestions on what to do? The Tesco website doen't give an invoice per se, but gives an order summary which confirms when it was dispatched and collected etc. I assume that wont do?

Edit: Just went through to make the claim and it has this at the bottom

If you have any queries, please contact help@samsungbacktocollege.com.

* If your qualifying purchase was made from Sainsbury’s we will accept a copy of your delivery note as proof of purchase
* If your qualifying purchase was made from Tesco Direct, we will accept a copy of your email order acknowledgement

deisediva

Submitted for cash back for 2 that I purchased together one receipt. Got email to say more details needed and replied but got no more notifications from them.
Last week got 1 memory card in the post no sign of 2nd one despite being on same receipt and no cashback yet either.
Since then had bought a 3rd tablet got it on sale so not even going to bother applying for cash back on it as it's not worth the hassle!
Samsung do not make it easy for people although I suppose that's what they want.

j4vier

kearneybobs wrote: »

Ordered from Tesco Direct here in the UK by my girlfriend via click and collect. She got an order confirmation email and there was no invoice when she collected it or even a receipt when she picked it up.

Any suggestions on what to do? The Tesco website doen't give an invoice per se, but gives an order summary which confirms when it was dispatched and collected etc. I assume that wont do?

Edit: Just went through to make the claim and it has this at the bottom

i just did a screen print with the order from tesco there and attached the jpeg file to my claim

no probs at all

michellie

Anyone get it yet? Mine is due to be paid by next sat

velvet1989

Mine Is due today still no sign, when I check the claim status it is still the same message saying validated. I have waited thirty days come on Samsung

michellie

velvet1989 wrote: »

Mine Is due today still no sign, when I check the claim status it is still the same message saying validated. I have waited thirty days come on Samsung

Yea mine says that too, damn I want it for next weekend!!

kearneybobs

Claimed for it on the 10th of Feb, validated on the 11th and it got paid into my girlfriends account on the 15th! Well that was FAST.

michellie

kearneybobs wrote: »

Claimed for it on the 10th of Feb, validated on the 11th and it got paid into my girlfriends account on the 15th! Well that was FAST.

Serious? That was quick!!

skintiam

Mine went in to bank account today, it was validated the first week of January.

Uriel.

Got my first one paid today also (2 more to go). This one was validated on 14th January

dl

Applied on the 29th Dec but website wouldn't accept bank details at that time, got an email requesting same and then another validating my claim & that is the last I heard from them... 30 days has well come and gone, guess I will have to ring them! Does anyone have their number to hand?

Cheers

michellie

Its 0818 903 124 .

Mine has gone over the 30 days now by 4 days.

skintiam

It took more than 30 days for mine to come, about a week over that i think

Journeyman_1

im waiting well over 30 days now, so id give it some more time guys. that or i need to get the phone out

Access

What Items from samsung are in the cashback offer and is the offer still open?

Might be purchasing soon, so am looking to find out. Thanks.

donegal.

promotion ended on 31 dec 2012.http://www.samsung.com/uk/tab2cashback/


current promotions: http://www.samsung.com/uk/promotions/

Access

donegal. wrote: »

promotion ended on 31 dec 2012.http://www.samsung.com/uk/tab2cashback/


current promotions: http://www.samsung.com/uk/promotions/

Thanks for that.

dl

michellie wrote: »

Its 0818 903 124 .

Mine has gone over the 30 days now by 4 days.

Only back to this now... thanks for the number

dannyc1

Did anyone ring the number? I've been waiting well over the 30 days now and I am wondering if I should be ringing or not

michellie

Yes I have phoned and they told me they would put it through as a priority and I would get it in 10 working days. That's today and still no sign of it.

Mine was validated january 25th, should have been paid by Feb 23rd.

michellie

Apparently it was send to the bank and should be there no later than Friday!

dannyc1

Thanks must give them a ring tomoro after work then, mine was validated on the 19th of jan and still no sign of it

dannyc1

Just phoned them, apparently their computer system 'crashed' when it was being sent to the bank, I've now been made a priority and it should be in the bank by next week

polaris68

I was told I would have this by Feb 21 when I last called them at the end of January.

Rang them again and have been assured that I will have it in my account within 7 days.

blankblank

anyone get the money but not the sd card??

michellie

Still havent recieved payment.

Validated 25th January.
Online says it was paid the 7th march.
Phoned them and they say to wait longer. ..

michellie

It was finally paid in yesterday

dannyc1

Mine was finally paid in yesterday , probably would be still waiting if I hadn't rang them up

biebiebie

For those recently receiving payments, have you received your sd card yet?

polaris68

Finally got my cashback this evening - wasn't due a SD card.

I wonder if I would have gotten it if I hadn't hassled them last week.

Jon_459

Submitted my request on January 19th. Got the cash today.
Wasn't expecting an SD card.

donegal.

finally got 2nd payment yesterday , i never rang them though.
still no sign of the sd cards yet.

michellie

I wasn't aware of any SD card, don't think it was applicable for my offer?

Aquos76

The SD card promotion was only available on the 7" tab 2 so if it that particular model you submitted a claim on, then yes you should have been entitled to one.

donegal.

its been over 5 months since i ordered my tab2s and still no sign of the sd cards. Has anyone got theirs yet ?

dl

Finally got my payment the other day... better late than never!

donegal.

memory cards finally arrived