28 day refund

Justask

Just wondering does anyone know when this does not apply?

Bought a jacket for a present on the 23rd dec and went back to return it today. Didnt read the receipt, I know my own fault! But the changing policy was items bought from the 23rd had to be returned before the 6th.
Its probably a stupid question but is there not a 28 day rule by law? And is the xmas period exempt from this?
I know there is nothing I can just about it now just curious to know.
Thanks

foggy_lad

No there is no 28 day rule in law!

There is nothing allowing you to return or change any item because of a change of mind.

Some shops do offer a 28day exchange policy but this is at their discretion.

Justask

Ok thank you

Oryx

If youre changing your mind you have no right under law to any refund. If a shop offer to give refunds that is up to them and they can set any conditions they like.

For faulty goods your usual rights to a remedy apply (repair, replace, refund)

crayon80

If there is something wrong with it you can change it now as it is with in a reasonable period after buying it. But if you have changed your mind or it is a wrong size or anything like that you have no legal right to change it.

Procrastastudy

crayon80 wrote: »

If there is something wrong with it you can change it now as it is with in a reasonable period after buying it. But if you have changed your mind or it is a wrong size or anything like that you have no legal right to change it.

You are only entitled to a repair, replacement or refund - which is up to you to negotiate with the retailer. It's not a case that you can change it just because it's faulty. Convention is that when something proves to be faulty within a short time or purchasing that you will get a swap-out. That is by no means a legal right, however.

crayon80

Procrastastudy wrote: »

You are only entitled to a repair, replacement or refund - which is up to you to negotiate with the retailer. It's not a case that you can change it just because it's faulty.

This particular question is about a jacket though. Yeah you're legally entitled to have faulty goods repaired, replaced or get a refund but on a practical level I'd think they're unlikely to repair a jacket and would prefer to replace than refund. I didn't think it was up to you to "negotiate with the retailer" though. I was always under the impression it was their choice.

Procrastastudy

crayon80 wrote: »

This particular question is about a jacket though. Yeah you're legally entitled to have faulty goods repaired, replaced or get a refund but on a practical level I'd think they're unlikely to repair a jacket and would prefer to replace than refund. I didn't think it was up to you to "negotiate with the retailer" though. I was always under the impression it was their choice.

I took from your post that you meant the OP could change (as in for something different) rather than change for one of the same type and size. It is possible I picked this up incorrectly.

Agreed they are unlikely to repair it. However although the the system, for want of better term, favours the retailers decision it is up to the customer and retailer to come to a mutually satisfactory decision. Although as alluded to there are some conventions.

crayon80

Procrastastudy my English isn't good enough - yes I meant a direct exchange for one that wasn't faulty, not change for something else