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Where/who to complain about SUSI

  • 03-01-2013 2:19pm
    #1
    noah45
    Registered Users, Registered Users 2 Posts: 425 ✭✭


    I am so frustrated with this whole susi thing right now, ongoing since last June and still nothing.
    Lots of phone calls to SUSI to people who haven't a clue.
    Emails not answered
    etc


Comments

  • #2
    Annasopra
    Registered Users, Registered Users 2 Posts: 41,156 ✭✭✭✭Annasopra


    Perhaps members of the Joint Education committtee

    http://www.boards.ie/vbulletin/showthread.php?p=81678174

    It was so much easier to blame it on Them. It was bleakly depressing to think that They were Us. If it was Them, then nothing was anyone's fault. If it was us, what did that make Me? After all, I'm one of Us. I must be. I've certainly never thought of myself as one of Them. No one ever thinks of themselves as one of Them. We're always one of Us. It's Them that do the bad things.

    Terry Pratchet



  • #3
    namoosh
    Registered Users, Registered Users 2 Posts: 113 ✭✭namoosh


    Write a letter of complaint to Jacinta Stewart, she's the CEO of CDVEC who are responsible for SUSI. If you are not satisfied you can write to Cllr Paddy Bourke who is chairman of the committee that oversees CDVEC and copy your letter to the other committee members. All contact details can be found on the cdvec.ie website. If you are still not satisfied contact Junior Minister Ciaran Canon who has direct responsibility for CDVEC. Don't bother emailing or ringing they'll just ignote you.

    Half the people working in SUSI come from CDVEC, the other half come from FAS, they won't talk to each other let alone co-operate or share information. CDVEC's attitude is that its all the students fault for daring to apply for a grant that they may or may not be entitled and failing to send in all the paperwork. Cdvec never lose anything!:mad:


  • #4
    Absolutezero
    Registered Users, Registered Users 2 Posts: 90 ✭✭Absolutezero


    Joe Duffy. Sorted. Have a good whine.


  • #5
    zoeenya
    Registered Users, Registered Users 2 Posts: 34 ✭zoeenya


    namoosh wrote: »
    Write a letter of complaint to Jacinta Stewart, she's the CEO of CDVEC who are responsible for SUSI. If you are not satisfied you can write to Cllr Paddy Bourke who is chairman of the committee that oversees CDVEC and copy your letter to the other committee members. All contact details can be found on the cdvec.ie website. If you are still not satisfied contact Junior Minister Ciaran Canon who has direct responsibility for CDVEC. Don't bother emailing or ringing they'll just ignote you.

    Hi where can you find those contact details, i cant find them on the site. I am trying desperately to appeal my grant to the student grant appeals board. :(


  • #6
    Annasopra
    Registered Users, Registered Users 2 Posts: 41,156 ✭✭✭✭Annasopra


    zoeenya wrote: »
    Hi where can you find those contact details, i cant find them on the site. I am trying desperately to appeal my grant to the student grant appeals board. :(

    This is the complaints procedure

    http://www.susi.ie/QuickLinks/Complaints.aspx

    This is the appeals procedure

    http://www.susi.ie/QuickLinks/Appeals-(1).aspx

    It was so much easier to blame it on Them. It was bleakly depressing to think that They were Us. If it was Them, then nothing was anyone's fault. If it was us, what did that make Me? After all, I'm one of Us. I must be. I've certainly never thought of myself as one of Them. No one ever thinks of themselves as one of Them. We're always one of Us. It's Them that do the bad things.

    Terry Pratchet



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  • #7
    Annasopra
    Registered Users, Registered Users 2 Posts: 41,156 ✭✭✭✭Annasopra


    zoeenya wrote: »
    Hi where can you find those contact details, i cant find them on the site. I am trying desperately to appeal my grant to the student grant appeals board. :(

    By the way - if we can offer advice on your appeal let us know

    It was so much easier to blame it on Them. It was bleakly depressing to think that They were Us. If it was Them, then nothing was anyone's fault. If it was us, what did that make Me? After all, I'm one of Us. I must be. I've certainly never thought of myself as one of Them. No one ever thinks of themselves as one of Them. We're always one of Us. It's Them that do the bad things.

    Terry Pratchet



  • #8
    zoeenya
    Registered Users, Registered Users 2 Posts: 34 ✭zoeenya


    Hi, I have already appealed my grant to susi, im appealing it now the the dept of education and thats my last chance at appealing , its court after that and i dont really wanna go down that road. I have already contacted two tds, ruari quinn, john conroy, the college i am attending about this, i am on social welfare so i cant afford the fees! susi dont seem to understand that though.


  • #9
    snooples17
    Closed Accounts Posts: 36 ✭snooples17


    zoeenya wrote: »
    Hi, I have already appealed my grant to susi, im appealing it now the the dept of education and thats my last chance at appealing , its court after that and i dont really wanna go down that road. I have already contacted two tds, ruari quinn, john conroy, the college i am attending about this, i am on social welfare so i cant afford the fees! susi dont seem to understand that though.


    Why did they reject your grant if you dont mind me asking?


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