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Broadband unstable

  • 14-12-2012 8:03pm
    #1
    roc13x
    Registered Users, Registered Users 2 Posts: 10 ✭


    I am in Tralee and on the 7mb broadband package for about a year. It's been fine up until about 3 days ago. My connection seems to have massively degraded.
    Upload speed and ping is stable, but download speed fluctuates massively, usually between 0.5mb/s and 5mb/s but mostly on the lower end. This has degraded streaming on YT and Netflix noticeably.

    Is anything being changed on Eircoms end to cause this?


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Hi roc13x

    Can you please PM me your landline number? I will look into this and run a few tests.

    Regards

    Al


  • #3
    coolperson05
    Registered Users, Registered Users 2 Posts: 280 ✭✭coolperson05


    Hi there,

    I'm having a related problem - broadband keeps disconnecting, takes up to 15mins to reconnect. Just drops the connection, flashing DSL light and standard warning on computer. Happens 4-5 times weekly, on a NGB connection in Waterford City. Had boxes changed some months ago - made a difference for a while. Also speed varies from very fast to slow. Wondering if you could take a look?

    Cheers,
    Richard


  • #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    coolperson05 wrote: »
    Hi there,

    I'm having a related problem - broadband keeps disconnecting, takes up to 15mins to reconnect. Just drops the connection, flashing DSL light and standard warning on computer. Happens 4-5 times weekly, on a NGB connection in Waterford City. Had boxes changed some months ago - made a difference for a while. Also speed varies from very fast to slow. Wondering if you could take a look?

    Cheers,
    Richard

    Hi coolperson05,

    If you want to PM me with your tel no: and I will look into your broadband connection for you.

    Thanks, Mark


  • #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    coolperson05 wrote: »
    Hi there,

    I'm having a related problem - broadband keeps disconnecting, takes up to 15mins to reconnect. Just drops the connection, flashing DSL light and standard warning on computer. Happens 4-5 times weekly, on a NGB connection in Waterford City. Had boxes changed some months ago - made a difference for a while. Also speed varies from very fast to slow. Wondering if you could take a look?

    Cheers,
    Richard

    Hi coolperson05,

    Got your PM thanks. I ran a few checks on your line and connection and could not find an issue. Can you go through the following:

    Broadband Checklist - http://bit.ly/RN6MXn

    Let me know if there is any improvement?

    Thanks, Mark


  • #6
    syncosised
    Registered Users, Registered Users 2 Posts: 708 ✭✭✭syncosised


    I've been having this issue with my connection in Ennis for over a week now. I have a friend on the other side of town (also with eircom) who has been complaining of the same problem -- frequent connection drops, and quite often I get awful pings, in the order of 600-700ms. It means I can't play online gaming or stream anything reliably. I've gone through the checklist, and also updated the firmware on my modem (Zyxel P-660HW-T1 v3). At this rate, it must be down to the router or line. Any help would be much appreciated as it's getting very frustrating.


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  • #7
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    syncosised wrote: »
    I've been having this issue with my connection in Ennis for over a week now. I have a friend on the other side of town (also with eircom) who has been complaining of the same problem -- frequent connection drops, and quite often I get awful pings, in the order of 600-700ms. It means I can't play online gaming or stream anything reliably. I've gone through the checklist, and also updated the firmware on my modem (Zyxel P-660HW-T1 v3). At this rate, it must be down to the router or line. Any help would be much appreciated as it's getting very frustrating.


    Hi syncosised,

    I have checked your details that we had logged from last year. The line is testing perfectly. The speed / connection to the main socket is showing:

    Downstream
    Synced at: 9215kbps Provisioned: 2048-9216kbps


    Can you go through the Tips we set on the forum for Ping / gaming - http://bit.ly/VVgmXC

    Let me know if there is any improvement.

    Thanks, Mark


  • #8
    syncosised
    Registered Users, Registered Users 2 Posts: 708 ✭✭✭syncosised


    Thanks for checking that out, Mark. It must be the router then. I've never had much luck with the eircom-provided ones, they're not the best in fairness. I'll look into getting my own one, hopefully that'll sort me out.


  • #9
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    syncosised wrote: »
    Thanks for checking that out, Mark. It must be the router then. I've never had much luck with the eircom-provided ones, they're not the best in fairness. I'll look into getting my own one, hopefully that'll sort me out.

    Thanks syncosised, let us know if this works / or not.
    Tony


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