Ulster Bank letter of apology or is it........

spookwoman

Had to put this up. My mum is over 60 and got 2 charity cheques, 2 days later she saw she had been charged for them which she shouldn't have, tried contacting branch going in and was told each time we will get back to you. This happened on the 19 Nov with no one getting back. In the end had to go through twitter to get something done. This letter arrived today from the branch. Freudian slip???????

http://i71.photobucket.com/albums/i126/spookwoman/ulster.jpg

super_furry

Is your name Georgie?

whiskeyman

typo and copy and paste error shocker!!

next...

Canard

"That where charged to you in error"

Looks like that person really wasn't on the ball that day. :P

Where To

Looks more like a ransom note than a letter from a bank.

spookwoman

I'd say the guy who made the mess and wasn't doing anything to sort it was made to write it up. Was writing it how he would like it and forgot to remove the extras. Like one of those joke emails that does the rounds every so often. Have to laugh at it.

squod

Seriously, if these people can't even spell how can we trust them to add properly?

...__...

how many ways do they spell Burgess?

C.K Dexter Haven

Someone actually signed this letter! OP I hope you send this off to the Ulster Bank Customer care unit just to show them just how uncaring they are. I'm certainly not placing my money with a bank that has such a poor attention to detail.

Bits_n_Bobs

You know, I have a sneaking suspicion he is not entirely sincere in his apologies, but is in fact insincere and sneaky, like a banker sneaky, them with their twisted words and even more twisted bank charges. Sure it's no wonder the country is in a state of chasis....

spookwoman

C.K Dexter Haven wrote: »

Someone actually signed this letter! OP I hope you send this off to the Ulster Bank Customer care unit just to show them just how uncaring they are. I'm certainly not placing my money with a bank that has such a poor attention to detail.

Got in touch with them on twitter they've sent it on to their team. It was through them that she actually got them to look at it rather than the calls and branch visits of "we will look into it" Would love to be a fly on the wall tomorrow. Some very red faces me thinks.

Just copped on about the how many ways to spell burgess. Address is wrong .........

Sully

I always liked the regular staff in Ulster Branch in any dealings I had with them tbh.

spookwoman

About 6 calls to helpline and even the helpline couldn't get through to waterford branch. Something like 6 phone calls and 3 site visits and each time took details and said we will get back and never did. Got back onto twitter after the letter and they said they would be in touch shortly. Never called back.

petersburg2002

What an idiot. He should employ a proofer to check his letters. Pure and utter laziness. And showing complete indifference to the customer receiving it.

Ihatecuddles-old

I'd say you're snapping....

phoenix999

In addition to all the glaring errors mentioned by previous posters, he mentions a leaflet 'Making Your Voice Heard' and uses no punctuation at all. And to think of the salaries they pay these knobs.

spookwoman

phoenix999 wrote: »

In addition to all the glaring errors mentioned by previous posters, he mentions a leaflet 'Making Your Voice Heard' and uses no punctuation at all. And to think of the salaries they pay these knobs.

Should also point out there was no previous letter or leaflet. My spelling and grammar is bad but jesus even on my worst day it's never that bad.

Thoie

I'd photocopy them (with the personal bits blanked out), and leave a bunch scattered throughout the branch - tucked into leaflets, in the little cubbies for the lodgement slips - anywhere you can think of, really.

As a complete aside, my browser would like to correct "lodgement" to "gentlemen".

phoenix999

spookwoman wrote: »

Should also point out there was no previous letter or leaflet. My spelling and grammar is bad but jesus even on my worst day it's never that bad.

Sure the guy can't even spell his own first name correctly. What a joke.

Where To

Ulster Bank just sent me an email at 1.42 AM!!!!!!!!!!!
Tis shocking so it is, I coulda been asleep or drunk or riding some young wan or anything

Boombastic

Where To wrote: »

Ulster Bank just sent me an email at 1.42 AM!!!!!!!!!!!
Tis shocking so it is, I coulda been asleep or drunk or riding some young wan or anything

That's how well your bank know you!:D

Lad Of Banter

nuttin wrong with dat letter - its A1, Sharden

Esoteric_

Lad Of Banter wrote: »

nuttin wrong with dat letter - its A1, Sharden

It's Shadden, Jaysis sake, gerrit rite bud.

Gordon

Oh dear, that's a bad piece of correspondence!

squod wrote: »

Seriously, if these people can't even spell how can we trust them to add properly?

The people writing these aren't the people that add things up.

Dan133269

Sully wrote: »

I always liked the regular staff in Ulster Branch in any dealings I had with them tbh.

I have found them to be very polite and helpful also, but unfortunately I've also experienced the same as the OP describes here.

spookwoman wrote: »

About 6 calls to helpline and even the helpline couldn't get through to waterford branch. Something like 6 phone calls and 3 site visits and each time took details and said we will get back and never did. Got back onto twitter after the letter and they said they would be in touch shortly. Never called back.

Trying to reach them via phone is literally impossible. I called several times over a few days, each time was connected to the call centre, to whom explained I needed to speak to someone in the branch. They told me they would pass on the message and I would receive a call back within 3 working hours. That was about a month ago, still haven't received any call back! :eek:

Blondini

What's the point in givin ya a gun if they don't give ya jaysus bullets?

spookwoman

Dan133269 wrote: »

I have found them to be very polite and helpful also, but unfortunately I've also experienced the same as the OP describes here.



Trying to reach them via phone is literally impossible. I called several times over a few days, each time was connected to the call centre, to whom explained I needed to speak to someone in the branch. They told me they would pass on the message and I would receive a call back within 3 working hours. That was about a month ago, still haven't received any call back! :eek:

Thats why I got on twitters ulsterbank help to make it more public, mum also sent letter to head office complaining. They gave her a number to call and she called it, took details and was told we will get back. No one got back I got back onto twitter. They said they will look into it, called me back on twitter asking for her to call again told them they have her details why can't they call her as they said they would. Made a point that they were not even following their own complaints procedures on website.