over charged by sky

cissy54

sky have been taking twice a month 23 euro for over 10 months. ofcourse to them its our fault, can't get anywhere with them. send them copies, faxed letter with proof to england etc. no response. got a call from a manager...will sort it out and ???? nothing.
finally contacted the ECC with all the proof forwarded about 5 months ago !!!......also from them no reply !

don't know anymore what to do !.....we want our money back, and not again a subscription from sky !!!! :mad:

dudara

Have they been taking it by direct debit?

Procrastastudy

This post seems awfully familair...

cissy54

yes by direct debit. we stopped it so they disconnected us ! when we upgraded they gave us a new account, we rang and send a letter to stop the old account, they never did ! so now they still owe us around 230 euro, but they refuse to pay the f*** and nowhere to complain !

Procrastastudy

cissy54 wrote: »

yes by direct debit. we stopped it so they disconnected us ! when we upgraded they gave us a new account, we rang and send a letter to stop the old account, they never did ! so now they still owe us around 230 euro, but they refuse to pay the f*** and nowhere to complain !

Contact the bank. If you can prove what you're saying you're due an intimidate refund under the Direct Debit Scheme.

RangeR

cissy54 wrote: »

yes by direct debit.

Stop. Stop dealing with Sky. You will get nowhere. You have rights

A Direct Debit Guarantee is provided by your bank in the following form:

• If you authorise payment by direct debit, then
  • Your direct debit originator will notify you in advance of the amounts to be debited to your account
  • Your bank will accept and pay such debits, provided that your account has sufficient available funds
• If it is established that an unauthorised direct debit was charged to your account, you are guaranteed an immediate refund by your bank of the amount so charged where you notify your bank without undue delay on becoming aware of the unauthorised direct debit, and in any event no later than 13 months after the date of debiting of such direct debit to your account
• You are entitled to request a refund of any variable direct debit which exceeded the amount which you could reasonably have expected, subject to you so requesting your bank within a period of 8 weeks from the date of debiting such direct debit to your account; your bank is entitled to ask you to provide factual elements relating to your request for a refund
• You can request your bank to refuse a direct debit payment on your account up to close of business the day before the direct debit is due to be paid from your account
• You can cancel the Direct Debit Instruction by writing in good time to your bank

You are more than covered. Ring your bank today, explain the problem and insist that they provide you with their obligation to indemnify you against the fraudulent transactions.

cissy54

thx for the response, contacted the bank, showed the contract we had with sky, now they look into it we hear more on monday. so let you know