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Speeds cut. 4.5mbps to 1.5mbps.

foggy_lad · 2012-12-09 13:51:50

Since the other night when my broadband was not working my speeds have been greatly reduced. The modem still shows the line should be capable of 5120 down but I am only getting 1.5mbps down instead of the steady 4mbps I was getting. Distance to exchange has not changed so what happened in Carlow the other night that has…

09-12-2012 1:51pm

#1

foggy_lad

Closed Accounts Posts: 20,373 ✭✭✭✭

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Posts: 19484

Since the other night when my broadband was not working my speeds have been greatly reduced. The modem still shows the line should be capable of 5120 down but I am only getting 1.5mbps down instead of the steady 4mbps I was getting. Distance to exchange has not changed so what happened in Carlow the other night that has budgeted up my broadband? Has the introductory period ended and am I now trapped in broadband hell?

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#2 10-12-2012 1:39pm

eircom: Linda

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Join Date: September 2012

Posts: 171

foggy_lad wrote: »

Since the other night when my broadband was not working my speeds have been greatly reduced. The modem still shows the line should be capable of 5120 down but I am only getting 1.5mbps down instead of the steady 4mbps I was getting. Distance to exchange has not changed so what happened in Carlow the other night that has budgeted up my broadband? Has the introductory period ended and am I now trapped in broadband hell?

Hi foggy_lad

Not sure if you have seen my reply here

I've had a look at the connection for you from our side and can see a possible issue with the modem firmware. You are currently running the previous version of the firmware so upgrading this may resolve the issue. This can be done over the phone by calling support on 1890 260 260 (8am - 10pm, 7 days) as they can install the update remotely. Let me know how the call goes.

Regards
Linda

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