Faulty new i5 3570 & Asus P8Z77-VLX or am I missing something?

Welease

Bought a new i5 & P8Z77 from Amazon this week and cannot get it to boot.. Worth throwing out the topic here before I have to ship it back to the UK

Processor - Intel i5 3570
MBoard - Asus P8Z77-V LX
Power Supply - AKASA AK-P050FG8 (500w)

Swapped my Q9650/Asus machine across to a new box and put the new i5/P8Z77 in.. Couldnt get the i5 to boot.. Swapped them over into opposite machine cases/power supplies etc again, and the Q9650 still worked fine, and the i5 had the same non boot issue..

When I switch on the i5/P8Z77 (in the Akasa now although the same issue happened in the other box) this is all that happens.

- Green Power light on motherboard lights up
- Cooler fans (incl. i5 cooler fan) spin for 1 second then stop for 1-2 seconds, then try to start again (1 second then stop etc.).. This just continues to happen.
- Nothing else happens..

I've regone through the manual and am pretty convinced I have all the cables in the correct slots etc (I also havent installed any of my gfx, sound or other cards yet until I find out what the issue is)...

Any ideas? I'm guessing it's the motherboard which is the issue not the i5?

Thanks for any help.

dwighet

do you have the 8pin power cable plugged into the board...Usually goes in the top left corner of the mobo..

here is were i mean

spix

Ram installed?

Welease

Appreciate the responses... thanks.

Yep both the 24 and 8 pin connect power cables are installed.
Yep 8Gb Corsair CMX8GX3M2A1333C9 XMS3 installed (2 x 4GB)

I have also connected the system panel connectors (system power LED, HDD LED etc.)

dwighet

HMMMMMM
Battery seated ok??
Ram in the correct slots???

Welease

dwighet wrote: »

HMMMMMM
Battery seated ok??
Ram in the correct slots???

I pressed the battery earlier and it seemed ok.. but I'll go check it again..
Same with the RAM, have swapped it across to check.. and gone back to the one the manual mentioned. Nothing changed whatever slot I used.

For the onboard LED sections, do you know anything about the DRAM LED? I was just reading the manual (page 2-18 if you have it). The manual says it will light up if an error is found as a user friendly design... it never lights up on my system.. I also switched on the GPU boost LED light to check, and that stays RED. The Standby Power LED light stays GREEN. My thought is the system isnt getting far enough in boot to change them. But thought it was worth me mentioning it.

dwighet

Have you checked your(case) power on and reset cables.

Welease

dwighet wrote: »

Have you checked your(case) power on and reset cables.

Thanks again for the help.

I checked the battery and swapped the memory back you mentioned earlier (to the primary slot recommended in the manual), and sadly still no move past the 1 second fan move then stops..

I haven't gone in an re-checked all of the case cables as the i5 has failed to work in both cases today and the Q9650 has been swapped into both and worked perfectly.

I have reinstalled the cables into the motherboard a few times earlier just in case I hadn't pushed them in far enough.

I'm guessing there is a problem with the motherboard.. I hope it's not the i5, as it will be a royal pain in the ass if I get another motherboard and the same issue occurs...

I really don't know what else to check now

spix

check if the cpu socket pins are bent

Welease

spix wrote: »

check if the cpu socket pins are bent

Assuming you mean the 4 pin cooler socket? Just went up and checked and they are perfect..

tuxy

He's talking about the pins on the base of the cpu and on the motherboard cpu socket. The ones that are gold plated.

dwighet

Welease wrote: »

Assuming you mean the 4 pin cooler socket? Just went up and checked and they are perfect..

nope not that...take off the cpu and check all the wee pins were the cpu seats on the mobo and make sure there all straight..:cool:

Its a pain in the hole but to be sure to be sure..

Welease

Ahh..

This is a 3rd Gen tablet though (Ivy Bridge), so there is no length in pins as such now on the processor (not sure if the 2nd gen had them). At least not compared to my old Q9650

I'll try and dig out a photo.. There is one on this site... http://www.pcworld.idg.com.au/review/pc_components/intel/3rd_generation_core_i7-3770k_cpu/422506

I will check it tomorrow as you guys asked. I also plan to try and confirm (without having to uninstall all the wiring again) that the i5 cooler is installed and fully connected down to the motherboard..

tuxy

Yeah you're right no pins on the cpu, it's the pins on the cpu socket on the motherboard you need to check.

Welease

tuxy wrote: »

Yeah you're right no pins on the cpu, it's the pins on the cpu socket on the motherboard you need to check.

Ahh ok thanks for the help.. So the CPU socket can be taken off? I've never looked at that before.

If I do would the company Asus or Amazon use it to blame me if a problem was found there? i.e. would it be safer not to touch and just send it back to Amazon so I can't get blamed for the issue especially as I havent touched it before.

tuxy

No the socket does not come off but it does have pins sticking out of it
See here
http://www.techpowerup.com/img/11-01-17/129a.jpg

The motherboard comes with a plastic socket protector so if they are bent the company will probably blame you unfortunately

Welease

Ahh ok.. gotcha..

I'll definately check tomorrow morning then.. Many thanks for that information.

Welease

hmmm Tuxy.. I think you are correct Let me know what you think.

Can't understand how it happened, especially given the socket can only be installed in one direction due to those extension holes up on the top right and left. I put it in carefully, and havent touched it since.

Let me know if you need a closer photo.. mine are still a bit distant..

Is it worth me trying to restraighten the sockets? or just buy a new board?

I'll do which ever is easier and quicker due to my medical condition at present (I have to go to hospital every day which is what may have given my hand small shakes when I was installing the chip and caused the issue), even just drop the kit into a shop, buy a new board and get them to install it.






As always I appreciate the help..

Edit - I should say, i think the wiring in our pictures is slightly different.. (maybe its me hoping i didnt make a mistake ).. On your pic, the left hand wiring is a lot longer than mine, and your right hand socket wiring (where the i5 safety extension part is) is more like mine in that it is actually at an angle.. On my pics the left hand wiring is a flat type of wiring, and the right hand wiring is same as yours.... Is my left hand wiring supposed to be flat like that (i.e. its not a problem), or did I actually managed to flatten all of it exactly the same (which would be possible but fairly bad lucky)... Any idea?

tuxy

Well it's normal for the pins to be at an angle. When I said bent pins I mean ones that had moved and are now facing a different angle.

The pins are so small it's hard to tell no matter how good the photos are.
But from what I can see I don't notice anything out of place.
Your problem could still be something completely different.
I've never had a problem with bent pins so maybe someone with more experience can help more.

Welease

tuxy wrote: »

Well it's normal for the pins to be at an angle. When I said bent pins I mean ones that had moved and are now facing a different angle.

The pins are so small it's hard to tell no matter how good the photos are.
But from what I can see I don't notice anything out of place.
Your problem could still be something completely different.
I've never had a problem with bent pins so maybe someone with more experience can help more.

You have all been helping loads.. So many thanks, I appreciate it

It looks like there is nothing very obvious wrong that I have done, so I am going to ship the board back and get a replacement. I checked with Amazon, and I can just pop it in the post and they will send out a new one.. My guess is the board is the issue not the i5

Many thanks to you all for helping.. once again I appreciate it

tuxy

You're welcome. The most likely problem is the board.
Don't forget to put the plastic socket protector back on before posting it.

Bloodwing

Is it possible the motherboard needs a BIOS update to work with ivy bridge? I know some people had to do this but I'm not familiar with your MB.

Welease

Bloodwing wrote: »

Is it possible the motherboard needs a BIOS update to work with ivy bridge? I know some people had to do this but I'm not familiar with your MB.

I did read a couple of posts elsewhere which said something similar, but the issue owners all responded with the question how do I update the BIOS if I can't get the machine to boot that far? Those questions were never responded to..

So I'm thinking that at least for the problem I have, it wouldnt make a difference anyway. I can't even get the machine to start booting, it starts the fan for 1 second, then powers off.. waits 2-3 seconds then tries again.. thats all that happens. I dont get any screens, sounds, drives access or booting etc..

dwighet

Looks like in that bottom pic that there is a bent pin on the left side about half way down?

tuxy

Bloodwing wrote: »

Is it possible the motherboard needs a BIOS update to work with ivy bridge? I know some people had to do this but I'm not familiar with your MB.

It has the z77 chipset that was introduced to work alongside ivy bridge so that's not the issue.

Bloodwing

Welease wrote: »

I did read a couple of posts elsewhere which said something similar, but the issue owners all responded with the question how do I update the BIOS if I can't get the machine to boot that far? Those questions were never responded to..

So I'm thinking that at least for the problem I have, it wouldnt make a difference anyway. I can't even get the machine to start booting, it starts the fan for 1 second, then powers off.. waits 2-3 seconds then tries again.. thats all that happens. I dont get any screens, sounds, drives access or booting etc..

As far as I know the only way to update it is by putting a previous generation CPU into it and using it to update the BIOS. I don't even know if that is your problem but I just wanted to suggest it.

Welease

dwighet wrote: »

Looks like in that bottom pic that there is a bent pin on the left side about half way down?

Your not going to believe this... and it just about is the way my issues have been going recently...

I checked the pins before, and they did all seem fine and you guys pretty much confirmed.. So I dismantled the PC and took the board out to ship it back. I was putting the plastic safety box on the CPU unit area and thought it went under the metal holder (IT DOESN'T!, it clicks on top)... and it has very visually moved small 2-3 socket connections out of the 100's there, which I bet the manufacturer will now use as the blame, so I need to try and straighten them before I ship it.

Anyone have any good ideas for modern chip slots to fix the issues? (pic below)

I'd be pi**ed off it they blamed the issue as that, when it wasn't.. The mobo was faulty upon initial delivery, not because of what happened when sending it back.

ED E

Ouch! Bending CPU pins back isn't easy per say, but is a manageable task. Socket pins though

Somebody who solders pcb's a lot or a watchmaker would have the fine motor skills to have a go at it.

Welease

ED E wrote: »

Ouch! Bending CPU pins back isn't easy per say, but is a manageable task. Socket pins though

Somebody who solders pcb's a lot or a watchmaker would have the fine motor skills to have a go at it.

Well visually it looks as though none have been removed.. It should just be a matter of moving the 2-3 back into the correct direction, but they are so tiny I'm wondering the best way to do it.. I'll definately need some form of magnifying glasses to see it.

Was wondering if anyone else has had to do this before?


Update:- Just an FYI and fair play to them.. I contacted Amazon a few minutes ago, and explained the extra issue I caused.. No issues from their part, they said just to send it back and they would replace it. Lets hope the next one works

unseenfootage

^ saw a comment on this youtube video of the manufacturer fixing the bent pins at no cost and no questions asked.

https://www.youtube.com/watch?NR=1&v=Q_DU8eLfCO0

Why don't you try that?

unseenfootage

Just read your update now.

Happy days.

tuxy

wow I knew Amazon were easy to deal with for returning items but that's well beyond the kind of service I expected them to offer.
Great news

Welease

New motherboard arrived yesterday Everything working perfectly now...

Many thanks to the posters here for helping me out with this.. Merry XMas

spix

There's no way any other company would have replaced a motherboard where the user bent the pins of the cpu socket, lucky you got it from amazon.

Welease

spix wrote: »

There's no way any other company would have replaced a motherboard where the user bent the pins of the cpu socket, lucky you got it from amazon.

Well that would be a seperate mega thread But it's worth remembering that they shipped me a faulty broken board before the bent pin occurred on it.. So any company that would refuse any part of the problem is a company that I would refuse to deal with.. Sending broken products to customers then only blaming them is a poor customer engagement...

But anyway.. lets leave it there.. Amazon did a decent job, and many other companies have also done this as well (just so it doesnt seem I am advertising Amazon only)... and thanks to the guys here who helped (due to my medical issue which has made it difficult mentally for me.. I have been doing IT since 1981.. so I'm not normally a noob that I have been recently )

Thanks all