Strange insurance issue? Address changed.

eirator

Basically the addresses on two car insurance policies through the AA magically changed? Not just a small change but a change of address to one that was unrecognisable as ours?

Called today to change over my wifes insurance to her new (to her) car, and was told the address I gave was wrong and they couldn't confirm it, yet only 10 days ago when I called about the same policy the address was correct.

DOB and other information confirmed that it was her insurance policy and I had the address changed back to what it should be and what it says on the orignal policy documents and all the previous documents we've had from the AA - same address for 9 years all insurance throught AA

So all sorted BUT thought better check my insurance which a separate policy for a second vehicle and this also had the same wrong address? Again got it sorted easily enough but means new documents have to be sent out.

So just wondered if this has happened to anyone else?

biko

Good thing you mentioned that, I just checked my details online and still had my old address there so changed it.

guil

I'm with aviva and changed cars about a week before renewal last year. Everything went fine got the new disc for the new car etc.

A few weeks after I rang about something and gave the reg but they couldn't find a policy so after a lot of fluting he finds my policy.... With the old car details. I got some crap story about some technical error but thank god I didn't have any sort of accident in those few weeks

eirator

biko wrote: »

Good thing you mentioned that, I just checked my details online and still had my old address there so changed it.

Be interested to hear if you have to have a new cert sent out? The AA screwed up my address and changed it on their system without notifying me but when they changed it back to the original address that is on their documentation said they had to send out a new cert, with the "new" details.

biko

eirator wrote: »

Be interested to hear if you have to have a new cert sent out? The AA screwed up my address and changed it on their system without notifying me but when they changed it back to the original address that is on their documentation said they had to send out a new cert, with the "new" details.

Yeah I got a new disc in the mail today.

eirator

biko wrote: »

Yeah I got a new disc in the mail today.

Thanks, I'm still waiting for mine, AA always seem a bit slow, but as they are sending out a new disc because of the "new" address I wonder why didn't their system send me out a new disc when they somehow changed my address to the wrong one?

dudara

Errors happen, but can freak you out when it's linked to insurance etc. I had to call roadside assist a while back, only to find out that my policy was TPFT on their system, when I had paid for fully comp. Insurance company went back and sorted it out.

eirator

dudara wrote: »

Errors happen, but can freak you out when it's linked to insurance etc. I had to call roadside assist a while back, only to find out that my policy was TPFT on their system, when I had paid for fully comp. Insurance company went back and sorted it out.

Sending out new documents when all they were doing was putting my details back the way they were a few days early seemed a bit strange but I think I can see why they do it?

If there had been an issue about my address on their system being wrong then the original documents I had were correct. Sending out the new documents gives the user the opportunity to check that any changes are correct and dispute them if necessary.

dudara

eirator wrote: »

Sending out new documents when all they were doing was putting my details back the way they were a few days early seemed a bit strange but I think I can see why they do it?

If there had been an issue about my address on their system being wrong then the original documents I had were correct. Sending out the new documents gives the user the opportunity to check that any changes are correct and dispute them if necessary.

I think they have to send new docs with every change. It ensures that the disc is valid. I know that they had to reissue all mine.

eirator

dudara wrote: »

I think they have to send new docs with every change. It ensures that the disc is valid. I know that they had to reissue all mine.

I only raised it as it had never happened to me before. Its feels very freaky when you read the address out off your insurance documents to be told by the agent that isn't the address we have registered and when they can't even confirm a single line of it you start to wonder exactly whats going on

mathepac

It all sounds similar to my experiences with 123.ie. Incorrect registration numbers, cars I'd sold years previously re-appearing on certs and discs, demands to return certs and discs I'd never received, demands for payments I'd already made, etc.

Given that motor insurance is a statutory requirement, should a regulator (not a new one) be put in charge of the validity of the data these outfits hold?

Del2005

mathepac wrote: »

It all sounds similar to my experiences with 123.ie. Incorrect registration numbers, cars I'd sold years previously re-appearing on certs and discs, demands to return certs and discs I'd never received, demands for payments I'd already made, etc.

Given that motor insurance is a statutory requirement, should a regulator (not a new one) be put in charge of the validity of the data these outfits hold?

There already are 2. The Insurance Ombudsman and the Data Protection Commissioner, the fact that they are changing details without contact would be a data protection issue. But they will usually only act after a complaint has been made.