If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)

Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

line speed of moved line

fclauson · 2012-11-16 11:46:43

Hi all at Eircom I have just moved 400m up the road from my old house - the old cable was physically moved to the new buidling I have been placed on a "home starter" pack at 1Mb - but we know (engineer tested line and it will support 3Mb) the call center cannot upgrade my speed back to 3Mb which we know it will support…

16-11-2012 11:46am

#1

fclauson

Registered Users, Registered Users 2 Posts: 1,691 ✭✭✭

Join Date: August 2008

Posts: 1596

Hi all at Eircom

I have just moved 400m up the road from my old house - the old cable was physically moved to the new buidling

I have been placed on a "home starter" pack at 1Mb - but we know (engineer tested line and it will support 3Mb)

the call center cannot upgrade my speed back to 3Mb which we know it will support ("the computer sayes no")

q1- is the a waiting period with a new line before it can be upgraded off the 1mb and properly tested (i.e. is there a soak test period before which nothing new can be done)
q2 - can I expadite this and get back my 3Mb asap !!

0

Comments

#2 16-11-2012 12:12pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Hi fclauson

Can you please PM me your landline number and i shall look into this for you?

Regards

Al

0