No more Sky On Demand in ROI

ColmH81

Just been on the phone with Sky as I wasn't getting any of the Sky On Demand content... Turns out they've pulled the offering from ROI and there's no plans to bring it back!!

Has anyone else lost their On Demand content and just back with the basic Anytime options..?

0ph0rce0

What about all these wireless receiver things they sold for this exact reason????

OneIdea

Is there something specifically your not getting as its working fine for me?

ColmH81

that's a good question..!!! I just have the LAN cable plugged into it.. Seems odd to sell the wireless connectors and promote the service, then pull it without some much as a word..!

Stobart

Mines ok just checked it and still on their website as available.

ColmH81

OneIdea wrote: »

Is there something specifically your not getting as its working fine for me?

All I have is the "Showcase" stuff(which was previously "Anytime").. I called Sky and said my On Demand isn't working.. She went off and spoke to her supervisor who came back and said they've pulled it.. And because I'd uplugged my Sky box during the week, there was an update done and it's wiped it from the box.. and that it wouldn't be returning..

Stobart

Cant see them pulling this tbh, they need this now to rival UPC's on demand (although sky on demand is superior imo)

Stobart

ColmH81 wrote: »

All I have is the "Showcase" stuff(which was previously "Anytime").. I called Sky and said my On Demand isn't working.. She went off and spoke to her supervisor who came back and said they've pulled it.. And because I'd uplugged my Sky box during the week, there was an update done and it's wiped it from the box.. and that it wouldn't be returning..

They'll get a big backlash if this really is the case.

ColmH81

Stobart wrote: »

Cant see them pulling this tbh, they need this now to rival UPC's on demand (although sky on demand is superior imo)

that's why I was a little surprised..!!(to say the least)...

dahamsta

Seems unlikely, Sky are hardly the type of company that doesn't research this stuff in minute detail. Fiver says it's one Those call handlers. You know the type....

celticbest

Still available according to the SKY Ireland website,

http://www.sky.com/ireland/tv/on-demand/

Page was last updated on 01.11.12, http://www.google.ie/#hl=en&sclient=psy-ab&q=sky%20on%20demand%20ireland&oq=&gs_l=&pbx=1&bav=on.2,or.r_gc.r_pw.r_qf.&fp=89b2a980f7a115b0&bpcl=38625945&biw=1232&bih=638&pf=p&pdl=300&safe=active

OneIdea

Is your normal recording function working fine... Pause/rewind ?
Have you tried a software update.. holding the Backup botton (on the box) whilst applying power to your box...?

In settings does it show you have a network connection?

listermint

to quote the website

Features
Brand new in Ireland
Connect your compatible Sky+ box to any broadband router to enjoy TV on demand at no extra monthly cost to your Sky TV
Watch back to back episodes of full series box sets
Explore a showcase of the week's best TV
*Sky Movies Pack customers can enjoy hundreds of movies on demand
Plus rent movies through your Sky+HD box with Sky Store
All ready to watch when you are


I cant see this as being nothing more than an uninformed call handler.

Stobart

ColmH81 wrote: »

that's why I was a little surprised..!!(to say the least)...

I'd ring them back and see if you can get someone else and see what they say. I've often rang sky with an offer thats come in the door address to me with my account number on, i ring them and i get "no that offer is not on our system", I ring back get another person and hey presto its done in a couple of mins. This has happened at least twice.
From my times ringing, Cork call centre are by far the best at dealing with customers.

ColmH81

OneIdea wrote: »

Is your normal recording function working fine... Pause/rewind ? - Yup, this is working fine.
Have you tried the software update.. holding the Backup botton (on the box) whilst applying power to your box...? - Will give this a try

In settings does it show you have a network connection? - Yup, I'm seeing the IP address, DHCP is 'ON', service Connection is 'Ok' and Local Connection is 'OK'

See above

Stobart

My money is on uninformed call handler too.

ColmH81

Stobart wrote: »

I'd ring them back and see if you can get someone else and see what they say. I've often rang sky with an offer thats come in the door address to me with my account number on, i ring them and i get "no that offer is not on our system", I ring back get another person and hey presto its done in a couple of mins. This has happened at least twice.
From my times ringing, Cork call centre are by far the best at dealing with customers.

I'm hoping it's a case of they've no idea what they're talking about.. First time calling I got through to, what sounded like, and Indian call centre, but the line was dodgy.. Called back and got through to a Northern Irish person.. May try calling back again..

ColmH81

OneIdea wrote: »

Is your normal recording function working fine... Pause/rewind ?
Have you tried a software update.. holding the Backup botton (on the box) whilst applying power to your box...?

In settings does it show you have a network connection?

OneIdea, you are my hero..!! You should get a job in Sky..!!

ColmH81

Stobart wrote: »

My money is on uninformed call handler too.

Looks like that was the case.. OneIdea told me to force an update.. Looks like it's working fine now...

Stobart

ColmH81 wrote: »

Looks like that was the case.. OneIdea told me to force an update.. Looks like it's working fine now...

Happy days
And its uninformed call taker by a country mile. ( said like a horse racing commentator)
Now where do i collect my winnings....:D

ColmH81

Stobart wrote: »

Happy days
And its uninformed call taker by a country mile. ( said like a horse racing commentator)
Now where do i collect my winnings....:D

Haha.. Ummm.. Your winnings will be in the post.. Added brucie bonus, I've just discovered I can control my sky box from my iPad... This has made my friday(and my productivity levels have just dropped..!

helimachoptor

Completely 100% untrue

ColmH81

helimachoptor wrote: »

Completely 100% untrue

Thank you, I've discovered this, thanks to the help of the good folk here.. Now, if someone can tell me how to close or delete this thread, I can stop it from frightening people..

icdg

Think this one's been debunked now. Please use the sticky for further Sky OD discussion.