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Change of address...left in limbo

  • 15-11-2012 1:53pm
    #1
    GastroBoy
    Registered Users, Registered Users 2 Posts: 863 ✭✭✭


    Hi BOI reps,

    From previous threads, I can see that i wasn't the only one who had their Laser card abruptly cancelled.

    Turns out I hadn't updated my address, although I'm almost certain I did.
    So to get the new Visa debit card i needed to supply a new address.

    So i did that online on the 7th of November, and received a call to confirm my request on the 12th.
    But now nothing, no call to say that its been updated or a text etc..

    What now, do I need to do to get the new Visa card as quickly as possible??
    I've been over a week now without access to cash in my account and I cant visit a branch during working hours.

    Any help at all would be greatly appreciated,

    Thanks, GB


Comments

  • #2
    Bank of Ireland: Graham
    Closed Accounts Posts: 371 ✭✭Bank of Ireland: Graham


    Hi GB,

    The below answer from a query on another thread might help you:
    Bank of Ireland: Linda wrote: »
    Provided the change of address unit made phone contact with you to confirm your request, you will receive a text notification to the mobile number you entered when the change of address is completed. This generally takes 5 working days from the day phone contact is made.

    Thanks for posting,
    Graham


  • #3
    GastroBoy
    Registered Users, Registered Users 2 Posts: 863 ✭✭✭GastroBoy


    Thanks Graham :)

    Another quick question, once my address is confirmed, what do I need to do to order my new Visa debit card? Can I do that online?

    Thanks, GB


  • #4
    Bank of Ireland: Graham
    Closed Accounts Posts: 371 ✭✭Bank of Ireland: Graham


    You're welcome GB,

    To order a new Visa Debit card you will need to contact Banking365 or your branch, and a representative will be happy to help you with it.

    Thanks,
    Graham


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