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Trying to spend more money with e-mobile, but they dont seem to want it!!

  • 15-11-2012 10:02am
    #1
    kingaaa
    Registered Users, Registered Users 2 Posts: 1,337 ✭✭✭


    I have my daughter on a pay as you go plan with emobile, but want to move her onto a bill-pay plan that is half-price at the moment, select 300. This is a web only deal, but trying to complete the online form does not seem to cater for an existing emobile customer, and when I ring up the help line they tell me to go to a store, but when I go to a store they tell me its an on-line deal only - what can I do?


Comments

  • #2
    Gotham
    Registered Users, Registered Users 2 Posts: 406 ✭✭Gotham


    Sounds like one of those "join now" deals - existing customers get screwed.
    Maybe you can set up the new billpay account and get it changed to her number.
    You'll have to find out from them of course.


  • #3
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    kingaaa wrote: »
    I have my daughter on a pay as you go plan with emobile, but want to move her onto a bill-pay plan that is half-price at the moment, select 300. This is a web only deal, but trying to complete the online form does not seem to cater for an existing emobile customer, and when I ring up the help line they tell me to go to a store, but when I go to a store they tell me its an on-line deal only - what can I do?


    Hi Kingaaa
    If you PM me tel and pin number and link to the plan you would like, I push this through for you.
    Tony


  • #4
    kingaaa
    Registered Users, Registered Users 2 Posts: 1,337 ✭✭✭kingaaa


    Thanks Tony. The phone is registered in my name as I pay the bills, but the daughter is in charge of the pin number so as soon as she gets home I'll be straight on to you.

    Thanks


  • #5
    kingaaa
    Registered Users, Registered Users 2 Posts: 1,337 ✭✭✭kingaaa


    Hi Tony. I sent you a p.m. yesterday, I really need to move on this - my daughter has no credit.


  • #6
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    kingaaa wrote: »
    Hi Tony. I sent you a p.m. yesterday, I really need to move on this - my daughter has no credit.

    Hi kingaa,

    I have responded to your previous post.

    Let me know if you have any questions.

    Tony


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  • #7
    kingaaa
    Registered Users, Registered Users 2 Posts: 1,337 ✭✭✭kingaaa


    Tony, the online application forms are not set up at all for moving from pre-pay to bill pay. Is there nobody I can just speak to and give my details?


  • #8
    kingaaa
    Registered Users, Registered Users 2 Posts: 1,337 ✭✭✭kingaaa


    OK, I gave it another go and got through the payment process, what a palaver!!!! Now its saying that I need to send in photo i.d. and a household bill!!! surely not in this day and age???


  • #9
    kingaaa
    Registered Users, Registered Users 2 Posts: 1,337 ✭✭✭kingaaa


    Wow, the silence is deafening!!!!! maybe I'm better off not signing up with e-mobile???? there seems to be a lot of unhappy people here...........


  • #10
    eMobile: Tony
    Company Representative Posts: 424 Verified rep ✭eMobile: Tony


    kingaaa wrote: »
    Wow, the silence is deafening!!!!! maybe I'm better off not signing up with e-mobile???? there seems to be a lot of unhappy people here...........
    Hi kingaaa
    sorry you have not got reply since last post, we are on Boards.ie from Monday to Friday 12:00 to 16:00 so just seen this post now. Wil lbe back to you this afternoon for sure.
    Tony


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