Dep of Agriculture

reilig

If you had a complaiint about a Department of Agriculture Official not doing their job properly, who should this complaint be made to?

Is there an ombudsman for the civil service?

bob charles

reilig wrote: »

If you had a complaiint about a Department of Agriculture Official not doing their job properly, who should this complaint be made to?

Is there an ombudsman for the civil service?

ah come on you have to tell us what has happened:D, there is no need to report them if its just lazyness and incompetence as this is a much sought after trait within their discipline.

I have being trying to sort out 4 separate animal issues with them last week. Talk about wasting my time. As usual it was easier lie to get matters sorted. I can see another couple of hours of my time wasted with them this week.

Anyway below has all your answers that you will get absolutely nowhere. I had a serious complaint to make about procedure last year but after considering who would be dealing with the complaint, I left it alone. I wrote to the head of the department and outlined if they tried to take matters further on a particular issue I would be filing a complaint. heard no more

Its hard to beat self regulation


Our Complaints Procedure
All complaints will be dealt with promptly and in an objective and courteous manner.
If we make a mistake or fail to deliver a quality service we will apologise and try to rectify the situation without delay.
Complaints may be made in person, by telephone, by letter, by fax or e-mail. For clarity, it is helpful to get complaints in writing.
Initially complaints should be made to the Senior Officer in charge of the area to which the complaint relates. If you are not satisfied with the response received, you should contact the Quality Service Unit of the Department.
Complaints To The Quality Service Unit
All complaints will be logged on receipt and will be acknowledged within 5 working days.
The Quality Service Officer will have the matter fully and impartially investigated by an officer who was not involved in the matter giving rise to the complaint. A substantive response will be issued within 20 working days. If the complexity of the matter requires more time a revised response time and a progress report will be issued.
The Quality Service Unit can be contacted at:
Quality Service Unit,
The Department of Agriculture, Food and the Marine,
Corporate Affairs Division,
Grattan House,
Grattan Business Centre,
Dublin Road,
Portlaoise,
Co. Laois.
Telephone: 057 869 4331 or 057 869 4324
Lo-call: 1890-200-510 Ext. 2694
Email: qualityserviceunit@agriculture.gov.ie
What information should I provide when making a Complaint?
Name, address and telephone no(s).
Herd No. / P.P.S.N. (Personal Public Service No.) if applicable
State briefly exactly what you are dissatisfied with
The date(s), name of office, and, if appropriate, the name(s) of the official(s) who dealt with you.
Office of the Ombudsman
If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. By law the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us.
The Ombudsman provides a free, impartial and independent dispute resolution service.
Contact details are as follows:
Office of the Ombudsman,
18 Lower Leeson Street,
Dublin 2.
Tel: 01 639 5600
Lo-call: 1890 22 30 30
Fax: 01 639 5674
Email: ombudsman@ombudsman.irlgov.ie
Web: www.ombudsman.gov.ie

yard_king

short of them having pulled a gun on you , the chances of disciplinary action being taken against anyone in the civil service are nil , chances are you will get someone,s back up and they will have it in for you

freedominacup

bob charles wrote: »

. I wrote to the head of the department and outlined if they tried to take matters further on a particular issue I would be filing a complaint. heard no more

From this point if you have a serious problem complaint you should be putting all communication with the office in question in writing. Facts only no opinion and nothing you can't stand over 100% in any communication.

Conmaicne Mara

reilig wrote: »

If you had a complaiint about a Department of Agriculture Official not doing their job properly, who should this complaint be made to?

Is there an ombudsman for the civil service?

Val Falvey is your man, local TD and witness a miracle, a phone answered when they dial the number.

bob charles

freedominacup wrote: »

From this point if you have a serious problem complaint you should be putting all communication with the office in question in writing. Facts only no opinion and nothing you can't stand over 100% in any communication.

hence why it is so important to keep a log/diary of day to day events. Can come in very handy especially if things went further.

grazeaway

reilig wrote: »

If you had a complaiint about a Department of Agriculture Official not doing their job properly, who should this complaint be made to?

Is there an ombudsman for the civil service?

Remember there is one law for us and another for government and their cronies and minians. If you are getting a bit of grief insist that they provide you with a written reason, signed and dated referencing exactly what the issue is, how they came to discover it, and what rule has been broken. Many of these rules are very obscure and open to varing interpretation depending on the mood or level of competence/ambition.

Once you know what the issue is get your fact and get your ducks in row.

rancher

yard_king wrote: »

short of them having pulled a gun on you , the chances of disciplinary action being taken against anyone in the civil service are nil , chances are you will get someone,s back up and they will have it in for you

+1
Definitely not a good idea to send off official complaints

blue5000

yard_king wrote: »

short of them having pulled a gun on you , the chances of disciplinary action being taken against anyone in the civil service are nil , chances are you will get someone,s back up and they will have it in for you

What happens if you pull a gun first:D:D:D?

rancher

blue5000 wrote: »

What happens if you pull a gun first:D:D:D?

Having a county council inspection tomorrow, they tell me they're sending out two inspectors because of the abuse they're getting on some farms

bob charles

rancher wrote: »

Having a county council inspection tomorrow, they tell me they're sending out two inspectors because of the abuse they're getting on some farms

they seem to just drop in and out of here whenever they need to up their milage expenses claims. who have you been annoying, oh and they stick like ****e to a sheet,