Webmail problem

Grolschevik

In anyone else still having ongoing problems logging in to their Eircom webmail account?

This is really annoying me now: this has been happening for the best part of two weeks. I'm seriously considering closing my webmail account and moving to Gmail full time.

reeta

Grolschevik wrote: »

In anyone else still having ongoing problems logging in to their Eircom webmail account?

This is really annoying me now: this has been happening for the best part of two weeks. I'm seriously considering closing my webmail avccout and moving to Gmail full time.

I thought it was only me, have been going mad trying to open it. Have
opened a gmail account. Crazy !!

pom pom snaz peeler

reeta wrote: »

I thought it was only me, have been going mad trying to open it. Have
opened a gmail account. Crazy !!

yep same problem here....... although was in earlier this morning with no issues!

Grolschevik

pom pom snaz peeler wrote: »

yep same problem here....... although was in earlier this morning with no issues!

It opened yesterday perfectly and I thought "grand, they've finally fixed it".

But no...

dido2

There are problems logging into accounts to so I'd say it's a case of everything in Eircom is broken!

the_syco

You guys using the basic or non-basic version? I'm using the non-basic version, and it's working okay for me.

Grolschevik

the_syco wrote: »

You guys using the basic or non-basic version? I'm using the non-basic version, and it's working okay for me.

Non-basic for me.

rednik

Personally I have found the webmail deteriorated when the service was upgraded a good while back. Before this there was never a problem logging in but now when I do so I just don't know whether it will work or not.

LifeBeginsAt40

Possibly related to the ongoing issue with the My Eircom login / password reset?

http://www.boards.ie/vbulletin/showthread.php?p=81653351

dave1982

I get more failed log in's now than log ins.

Disaster that's my main email.


I can see why there is 2000 job losses in eircom.

basill

Just noticed this issue has started for me this morning when I checked my emails.

- can log in no problem to webmail on interweb
- BUT checking email on iphone/ipad or using Outlook on PC it fails and asks me for my password which hasn't changed and is automatically inserted in anycase.

G3467

Same here this morning. Password being rejected and unable to log in.

dave1982 wrote: »

I get more failed log in's now than log ins.

Disaster that's my main email.


I can see why there is 2000 job losses in eircom.

dave1982

Anyone know if sent emails are saved and will be there waiting or will some get lost?

I'm waiting on a important email about a job :mad:

ninja 12

My phone and pc both keep saying invalid password .

If I log on using the webmail page on Eircom.net , it says I have no new emails , even though I sent myself two to check ( from 2 working addressess - gmail and eircom.net )

LifeBeginsAt40

As per my earlier post, this log in issue is now approaching TWO WEEKS old.

I think Eircom have had a serious data base failure / hack.

UPC will clean up at this rate!

G3467

My webmail is back on now. Fingers crossed.

Grolschevik

Mine's ok now, but I just don't know if I can trust it in the future.

basill

Working again for me to.

Condatis

I always use Eircom Webmail and have no problems at all.

What, precisely, are the problems?

LifeBeginsAt40

Condatis wrote: »

I always use Eircom Webmail and have no problems at all.

What, precisely, are the problems?

See OP and subsequent posts.

Condatis

LifeBeginsAt40 wrote: »

See OP and subsequent posts.

I did, I did, but nobody has quoted specific errors.

If you are having difficulty try accessing your account via:

http://www.mail2web.com/

That way you bypass the Eircom Webmail front page and go directly to your mailbox and you may subsequently be able to log in normally.

eircom: Tony

Hi Guys
There was an issue since Friday with Authentication, which affected customer access to mails has been resolved now. The ongoing issue mentioned is still under investigastion and I hope to be able to post final resolution and update soon.
Tony

Grolschevik

Condatis wrote: »

I did, I did, but nobody has quoted specific errors.

If you are having difficulty try accessing your account via:

http://www.mail2web.com/

That way you bypass the Eircom Webmail front page and go directly to your mailbox and you may subsequently be able to log in normally.

Nope, that doesn't work for me.

My specific issue is that either I get "cannot display the page" after attempting login, or (less often) my webmail freezes and crashes just after login.

eircom: Alan

Hi Grolschevik

Most of the issues with webmail have been resolved but if you are still experiencing issues please call email support on 1890260260.

Regards

Al

Grolschevik

Working today.

Grolschevik

Grolschevik wrote: »

Working today.

But not today.

reeta

Grolschevik wrote: »

But not today.

Or today !!

prodsc

ok now!

eircom: Alan

Hi Guys,

Please do contact email support on 1890260260 is issues are still ongoing. Apologies for any inconvenience caused.

Thanks

Al

HalfBiscuit

With all due respect Alan, Eircom must know that this is an ongoing problem.
Surely contacting email support isn't acceptable at this stage. The service of late is so hit and miss that it's totally unreliable. Do EIRCOM really expect users to believe that the issue is resolved. It happens all the time....you never know when you'll be able to login. Nobody in their right mind looking to set up a new email account should go anywhere near Eircom webmail.....go somewhere else. Anywhere else. It really is a joke at the moment.

eircom: Tony

HalfBiscuit wrote: »

With all due respect Alan, Eircom must know that this is an ongoing problem.
Surely contacting email support isn't acceptable at this stage. The service of late is so hit and miss that it's totally unreliable. Do EIRCOM really expect users to believe that the issue is resolved. It happens all the time....you never know when you'll be able to login. Nobody in their right mind looking to set up a new email account should go anywhere near Eircom webmail.....go somewhere else. Anywhere else. It really is a joke at the moment.

Hi HalfBiscuit
We are aware that a number of customers do remain affected by this issue and have been affected for too long. We had implemented a fix which we belived would resolve issue, ( it does apper to have resolved most of the customers queries) however that was not the case for all users. I will chase this with support again and hope to be able to add more tomorrow.We sincerly apologies and continue to work towards a final fix, which I hope is soon.

Tony

flanzer

Well any update?? Another one down here and can't get emails

eircom: Tony

flanzer wrote: »

Well any update?? Another one down here and can't get emails

Hi Flanzer
can you send me on your mail details and I can have a look? At the moment we are still looking into issue.
Tony

eircom: Mark

To all our webmail users


eircom is currently involved in a project to upgrade its webmail systems. This project will commence at the beginning of December this year and will result in significantly improved performance and the introduction of a number of new webmail features.
All of our users will be able to enjoy the benefits of this upgrade, with migrations to new service commencing next week you should notice these improvents soon.
This migration will begin with our heaviest webmail users who are likely to benefit most from the upgrade.

We apologise for the current webmail performance issues, and look forward to providing you with a much-improved service

Eircom Customer Care

Grolschevik

eircom: Mark wrote: »

To all our webmail users


eircom is currently involved in a project to upgrade its webmail systems. This project will commence at the beginning of December this year and will result in significantly improved performance and the introduction of a number of new webmail features.
All of our users will be able to enjoy the benefits of this upgrade, with migrations to new service commencing next week you should notice these improvents soon.
This migration will begin with our heaviest webmail users who are likely to benefit most from the upgrade.

We apologise for the current webmail performance issues, and look forward to providing you with a much-improved service

Eircom Customer Care

Does that explain why I'm getting this today?

Forbidden

You don't have permission to access /email on this server.

Apache Server at secure.eircom.net Port 443

eircom: Tony

Hi Grolschevik
Our apologies for disruption in service to our Eircom Webmail facility.
Yes there was an issue with slow service on some servers Sunday and Monday 02/12/2012 and 03/12/2012 with some customers receiving the following error message - you do not have permission to log into the server PORT 443 (Ref 4843253).
This issue has now been confirmed as resolved and service has been stabilised. Any backlog has been cleared as of 19.30 Monday evening. If you continue to receive this message or do have further issue with your webmail please let me know.
Our sincere apologies for disruption and inconvenience caused.


eircom is currently involved in a project to upgrade its webmail systems. This project will commence at the beginning of December this year and will result in significantly improved performance and the introduction of a number of new webmail features.

All of our users will be able to enjoy the benefits of this upgrade, with migrations to new service commencing next week you should notice these improvements soon.


Tony

Bullseye1

It would help if Eircom would post a message on their web page. Still having issues with both log in and opening emails. Haven't even attempted to send any.

eircom: Tony

Bullseye1 wrote: »

It would help if Eircom would post a message on their web page. Still having issues with both log in and opening emails. Haven't even attempted to send any.

Hi Bullseye1
I have passed on your comment. At the moment we are posting and directing queries here
Tony

cianc1

This has been happening to me too on and off for two years, and on Mail on OSX it keeps asking me for my password every half hour and is now saying that the certificate for mail1.eircom.net is expired