Cannot accept Microsofts new Terms of Service?

james142

Its being a week now and I have still being unable to accept Microsoft's new Tos. It thinks my account is under 18 and therefore asks for my parent account which I have no idea what is.

Anyone know how to find out what parent account was used to create their live ID account?

I've tried on their forums but their customer service is sh*te. They have pritty much told me to f*** off and make a new account which if i do, I will loose all my info on my phone (as i have to reset it if i want to change my email linked to it, its a windows phone) and I will have to change my email address on every account i have it with, not to mention my xbox account will have to be reset!

Anyone else have this problem? Hope I put this in the right forum.

GreenWolfe

Some googling returned this, I don't have an account to test it with though.....

Can you sign into Xbox live? The sign in link should be near the top of the linked page.

http://support.xbox.com/en-GB/billing-and-subscriptions/account-management/forgot-microsoft-account#3a9e9826135c42c39ea478ea033a3afa

Find your parent Microsoft account

If your Xbox LIVE account is under parental control and you want to identify the parent Microsoft account, follow these steps on your console:

Sign in using your Xbox LIVE gamertag.
Go to Settings and select Online Safety.
Select an item to change and select Save.
You are then prompted for your parent’s permission to make the change. The parent Microsoft account is displayed on the password entry screen.

james142

EarthlyPangaea wrote: »

Some googling returned this, I don't have an account to test it with though.....

Can you sign into Xbox live? The sign in link should be near the top of the linked page.

http://support.xbox.com/en-GB/billing-and-subscriptions/account-management/forgot-microsoft-account#3a9e9826135c42c39ea478ea033a3afa

I spend hours on the microsoft site with no results, I spend 5 minutes on this forum and I get my answer straight away.

Thanks!