Usbs not working

Pangea

Hey all
I had a PC built at the start of the year with the help of you guys.
Bit of a problem at the moment.

All my USB 2.0s stopped work.
Four USBs at the back stopped working and two on the front panel.
And my Card reader at the front doesn't work at all anymore, that also has one USB.
The two USB 3.0s at the back work fine though only for this the PC would be non operational as I need it for a mouse!.
The USB's stopped working a month or two ago then started working again for no apparent reason, a few days ago they just stopped again. I opened up the PC today but everything seems in order. The ones at the back panel are connected directly to the motherboard with no wires so is this a motherboard problem?
As for the front panel and the card reader thats a bit of a mystery too , everything seems to be secured.

Also today while I was taking out the front panel to investigative what's wrong I managed to break one of the connections off by accident
http://i.imgur.com/lI7QW.jpg?1
(two small wires leading to the power button that seemed to be attached to a paste), thankfully this seems to be only a LED light for the power button (which I thought was annoying anyway), luckily I didn't snap the other two wires connecting to the power button. Not too worried about this accident.

Help would be appreciated with regarding the USB's.

the_syco

Maybe uninstall the USB in Device manger, and reboot? They should be reinstalled, and everything works again.

Pangea

Havent tried drivers guys, should of been obvious I guess. Il give it a try.

Pangea

the_syco wrote: »

Maybe uninstall the USB in Device manger, and reboot? They should be reinstalled, and everything works again.

Tried that, but still not working
There doesnt seem to be any usb drivers, apart from the usb 3.0 ones which I just reinstalled.
http://www.asrock.com/mb/download.asp?Model=Z68%20Pro3%20Gen3&o=Win764

CapBean

Open device manager and check if there are any yellow flags in the usb host controllers not the peripheral devices like mouse, keyboard etc. If there are uninstall the driver for that flagged host controller or usb hub. Reboot, let the drivers install and review the device manager again for flagged drivers.

Also you can use msinfo32.exe to see if the usb components are being detected.
What did you have plugged into the usb's ?
Plugging in to many unpowered usb devices can overload the power lines in the usb connectors and can damage the motherboard usb hub.

Also check your motherboard manufacturers website for any updated usb host drivers and download them onto your pc. The drivers on the pc may be corrupt. Go to device manager and manually update the drivers instead of letting windows do it.
Hope this helps.

Pangea

CapBean wrote: »

Open device manager and check if there are any yellow flags in the usb host controllers not the peripheral devices like mouse, keyboard etc. If there are uninstall the driver for that flagged host controller or usb hub. Reboot, let the drivers install and review the device manager again for flagged drivers.

Also you can use msinfo32.exe to see if the usb components are being detected.
What did you have plugged into the usb's ?
Plugging in to many unpowered usb devices can overload the power lines in the usb connectors and can damage the motherboard usb hub.

Also check your motherboard manufacturers website for any updated usb host drivers and download them onto your pc. The drivers on the pc may be corrupt. Go to device manager and manually update the drivers instead of letting windows do it.
Hope this helps.

Thanks.
I tried those things since, no luck though. No yellow signs either.
msinfo32 shows up
Etron USB 3.0 Extensible Host Controller
Standard Enchached PCI to USB Host Controller (x2)

When the usbs failed I had two external hardrives plugged in, but these are plug powered. I assume by unpowered you mean a hardrive with no plug?
Although the card reader hasnt been working now for a good while, and the front usb slot has been hit or miss aswell for a long time. The back panel is just the final straw.

CapBean

Since msinfo32 is only showing your usb3's and all your usb2's are dead, then it sounds like a motherboard problem.

You might need to replace the motherboard.

Pangea

CapBean wrote: »

Since msinfo32 is only showing your usb3's and all your usb2's are dead, then it sounds like a motherboard problem.

You might need to replace the motherboard.

Oh god don't say that. What a joke, its only brand new.
Is replacing a motherboard a big deal? I suppose it is when I would have to deattach fans and everything.

Is their any warranty on these motherboards? I got the PC built by Hardwareversand.

:(:(:(

Monotype

What about booting up with a live Linux disc to see if the USB works there? It would rule out a Windows problem.

Can you get into the BIOS setup? I assume that you can't if it can't detect the keyboard and the USB 3 ports can be slow to start up. If you can't get in, you could try resetting the CMOS settings. There's usually a small jumper that you can move across some pins for a few seconds. This would be just in case something triggered the ports to be disabled.

If you do have to send it back, yes, it would be covered by warranty, by the manufacturer and hardwareversand.

Pangea

Monotype wrote: »

What about booting up with a live Linux disc to see if the USB works there? It would rule out a Windows problem.

Can you get into the BIOS setup? I assume that you can't if it can't detect the keyboard and the USB 3 ports can be slow to start up. If you can't get in, you could try resetting the CMOS settings. There's usually a small jumper that you can move across some pins for a few seconds. This would be just in case something triggered the ports to be disabled.

If you do have to send it back, yes, it would be covered by warranty, by the manufacturer and hardwareversand.

Thanks, Yes BIOS works fine. Il try resetting cmos settings then.
My keyboard doesnt have a usb connector, its an old fashioned connector.
I might try re installing windows to see if that helps aswell.
Thanks for the information on warranty.

Monotype

Save your time installing windows and just get a live disc like kubuntu. Run it directly from DVD. If your USB ports aren't working in that, they probably won't work in a new windows install.
http://www.kubuntu.org/

Pangea

Monotype wrote: »

Save your time installing windows and just get a live disc like kubuntu. Run it directly from DVD. If your USB ports aren't working in that, they probably won't work in a new windows install.
http://www.kubuntu.org/

Thanks, just downloaded it and tried it, not working at all.
Nice OS though.
It does show up these underneath devices though

http://i.imgur.com/VhUVl.png
(P.S The USB 2.0 hub is just a hub plugged into the usb.3.0)

Pangea

P.S. The USB sticks light up also when inserted into the USB panels, but nothing happens.

Monotype

It's down to the BIOS then or a faulty motherboard.

You could try updating the BIOS. There might be a newer version on the board manufacturer's website.

Actually, just try one or two devices at a time when you're testing out the USB 2 ports, just in case it's any one of the devices that's somehow interfering with the others, although this is probably quite unlikely.

Pangea

Monotype wrote: »

It's down to the BIOS then or a faulty motherboard.

You could try updating the BIOS. There might be a newer version on the board manufacturer's website.

Actually, just try one or two devices at a time when you're testing out the USB 2 ports, just in case it's any one of the devices that's somehow interfering with the others, although this is probably quite unlikely.

I tried updating BIOS, I think it did update, not entirely sure.
Still nothing happening, nothing seems to help with regards usb test.

So say if i did want to get this fix, what's the best plan of action?
Return to Hardwareversand? or contact the motherboard manufacturer?
I assume return to hardwareversand would involve a lot of postage fees.

Monotype

I haven't RMAed anything with them, but apparently it's not too difficult.
http://www.boards.ie/vbulletin/showpost.php?p=73604551&postcount=9

Seems that they'll refund your shipping which is generous enough, assuming that they still do it. Someone else mentioned something about logging on and clicking on something in your order, but this might be if you were returning very shortly afterwards.

If you return to the motherboard manufacturer, you'll most likely be paying shipping.

Probably work out much the same either way in terms of time and efforts.

Pangea

Monotype wrote: »

I haven't RMAed anything with them, but apparently it's not too difficult.
http://www.boards.ie/vbulletin/showpost.php?p=73604551&postcount=9

Seems that they'll refund your shipping which is generous enough, assuming that they still do it. Someone else mentioned something about logging on and clicking on something in your order, but this might be if you were returning very shortly afterwards.

If you return to the motherboard manufacturer, you'll most likely be paying shipping.

Probably work out much the same either way in terms of time and efforts.

Thanks. Excuse my ignorance, but if i was returning this, would I send back the whole PC ,or just the motherboard?

grathu

Hi, I had a similar problem. The following may help assuming you are using Microsoft!!!
Disable and re-enable the USB controller
"Use Device Manager to disable and re-enable all the USB controllers. This lets the controllers recover the USB port from its unresponsive condition. The USB controllers represent the USB ports in Device Manager. If you are not comfortable with advanced troubleshooting, try the steps in the "Workaround" section.

To disable and re-enable the USB controllers, follow these steps:

Click Start, and then click Run.

Note If you are running Windows Vista, click Start, and then use the Start Search box.
Type devmgmt.msc, and then click OK. Device Manager opens.
Expand Universal Serial Bus controllers.

Note You might have to scroll down the list to find this item.
Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.
Repeat step 4 for each USB controller that is listed under Universal Serial Bus controllers.
Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.
Check the USB device to see whether it is working.

If the USB port recognizes the device and if you can use the device, you are finished."


Grathu

grathu

Hi again,

There is a downloadable fix from the following location: http://support.microsoft.com/kb/817900 ,as well as other advise as posted above.

All the best,

Grathu

Monotype

Assuming that doesn't work, you'd just be sending back the motherboard.

You'd have to remove everything - CPU, RAM.

Well, I'm kind of assuming that you'd send back the motherboard as I doubt they'd want the whole build when you know what's causing the problem.

badboll11

how old is the pc.?
when did it works last time?
do you remembet what u did the time it broke?
maby a script such as malawares took over the drivers?


had the same problem with USB & DVD drive on a pc
had to go in REGEDIT and do some shanges there.

but first try to delete & uninstall drivers in the manager like these guys said.

......than proceed with REGEDIT

sry 4 my english

Pangea

grathu wrote: »

Hi again,

There is a downloadable fix from the following location: http://support.microsoft.com/kb/817900 ,as well as other advise as posted above.

All the best,

Grathu

Thanks grathu, I'l try those.

badboll11 wrote: »

how old is the pc.?
when did it works last time?
do you remembet what u did the time it broke?
maby a script such as malawares took over the drivers?


had the same problem with USB & DVD drive on a pc
had to go in REGEDIT and do some shanges there.

but first try to delete & uninstall drivers in the manager like these guys said.

......than proceed with REGEDIT

sry 4 my english

Hi,
PC only around 8 months old the front Card reader hasn't worked now in a good few months, that was the first problem I had, it used to stop working and start, and the front usb panels were a bit temperamental aswell.
I wasn't too worried about these but now the back usb panel stopped working, the last time the back panel stopped working, i opened up the PC to have a look, didn't do anything with it really and when I turned it back on it seemed to be working.

Monotype

It just seems doubtful to me that it's a driver issue given that it doesn't work in linux. That would imply to me a faulty board, bad BIOS or possibly a bad device conflicting with others. I think you would probably be wasting time hoping to fix it with the registry etc., or even a Windows install.

-( i )- Wicker

Monotype wrote: »

Actually, just try one or two devices at a time when you're testing out the USB 2 ports, just in case it's any one of the devices that's somehow interfering with the others, although this is probably quite unlikely.

Don't forget the Card Reader, they're usually connected to a USB header

badboll11

Ahh

The next step is to try a PCI controller card with internal/External USB.


Not expensive and i think that would will do great.

Monotype

-( i )- Wicker wrote: »

Don't forget the Card Reader, they're usually connected to a USB header

Actually, that's not a bad idea, since that's where the problem started. I wonder if it was possible that that somehow destroyed the other USB 2 ports.

badboll11 wrote: »

Ahh

The next step is to try a PCI controller card with internal/External USB.


Not expensive and i think that would will do great.

That's a pretty good idea too. They were only about a tenner for 4 USB ports or so a while ago. It would be a lot less effort than ripping a board out and sending it back, as well as doing without a PC for a while. You could most likely get one with additional headers to plug the card reader into and you'd be back in business.

Edit: There's a load of them on amazon.co.uk. PCI and PCI-E for whichever slots you have. Mostly PCI-E for the USB 3 ones.

Pangea

Thanks guys, tried the steps above, used the 'Fix it for you' option for disabling USB selective suspend but still no luck.
I'l have a look for those on amazon, so what exactly will I be doing with a PCI controller card with internal/External USB.
Testing to see if the motherboard will accept the newly added usbs?

Trying to figure out now how to enable USB selective suspend.

Pangea

badboll11 wrote: »

Ahh

The next step is to try a PCI controller card with internal/External USB.


Not expensive and i think that would will do great.

Could you explain what the purpose of getting one of those would be?
Thanks

Monotype

Getting a card should have really any relation to your existing USB ports as you'll be going through PCI or PCI-E. You should check which slots you have available.

Let's see which one looks good...

£12 isn't too bad for 4 more USB 3 ports.
http://www.amazon.co.uk/Uspeed-Superspeed-Express-Connector-Desktops/dp/B006FPU71Q/ref=sr_1_6?ie=UTF8&qid=1352752406&sr=8-6

Or £6/7 for 4 USB ports. Not bad, but the internal USB port isn't that handy. It would be better if it was a header.
http://www.amazon.co.uk/Konig-USB-2-0-PCI-Card-Ports/dp/B000IU386K/ref=sr_1_3?ie=UTF8&qid=1352752406&sr=8-3
http://www.amazon.co.uk/Port-Card-Cardbus-External-Internal/dp/B002DMU864/ref=sr_1_13?ie=UTF8&qid=1352752406&sr=8-13

This £12 one has a USB 3 header in it. Did your case have USB 3 ports but you didn't have a USB 3 header on the board?
http://www.amazon.co.uk/Uspeed-2-ports-Express-Connector-Included/dp/B007SJGGAE/ref=sr_1_16?ie=UTF8&qid=1352752573&sr=8-16
The only thing is that it's just 2 ports on it. You could use a hub to get more though...

This one seems to have what you need £12.49:
http://www.amazon.co.uk/Startech-com-Port-External-Internal-Adapter/dp/B002VY53ZK/ref=sr_1_6?s=computers&ie=UTF8&qid=1352752846&sr=1-6
USB 2 header on it as well as a few ports on the back.

If you wanted a good few ports and both headers, I'd get both last two items, assuming you wanted to spend that much and you have the free slots. They do free delivery for £25. It should be about that when you add the Irish VAT. You'd need one with a header for the card reader and that's the only one I see on amazon.

Pangea

Monotype wrote: »

Getting a card should have really any relation to your existing USB ports

Thank a lot for the links, did you meant to say 'no relation' in the above post instead of 'any relation'?

Monotype wrote: »

Or £6/7 for 4 USB ports. Not bad, but the internal USB port isn't that handy. It would be better if it was a header.

Internal usb port used? How does that work?

Part of me would rather get the motherboard sent away and fixed, after all its brand new and god knows what else might go wrong. Also the internet can be a bit hit and miss, even though I got the proper lan driver a few months back , there are still times when it just wont connect.
Would you think this is a very big ordeal to unscrew everything?

Yes you are correct, there are spaces for 3 usbs at front of the case and one of these is a usb 3 slot but I had no room on the board for it.
Currently I am using a 10usb hub, I got it a few years ago for my old PC. It's very handy.
I'l open up the PC when I get a chance to see which slots are available and will post a photo.

Pangea

Pic of slots
http://i.imgur.com/u9bUw.jpg

Monotype

Possible relation through drivers but on a hardware level, no relation.

You've got one PCI slot there at the end and a load of PCI-E x1 slots (which is the size that the USB 3 ones usually come in) and a PCI-E x16 slot, which you could also plug a PCI-E x1 card into.

Yeah, I remember you saying the LAN was a bit dodgy alright. It might be good to send it back. It's not that difficult really. You'd have it done in an hour taking your time although it might take a while if you aren't used to doing it. You'd have to take out:
The card, the RAM, the CPU cooler and CPU itself as well. Discconect all the power cords and SATA cables as well.

Just take your time and don't force anything. If it doesn't come out easily, there's probably a way around it.

Pangea

Monotype wrote: »

Possible relation through drivers but on a hardware level, no relation.

You've got one PCI slot there at the end and a load of PCI-E x1 slots (which is the size that the USB 3 ones usually come in) and a PCI-E x16 slot, which you could also plug a PCI-E x1 card into.

Yeah, I remember you saying the LAN was a bit dodgy alright. It might be good to send it back. It's not that difficult really. You'd have it done in an hour taking your time although it might take a while if you aren't used to doing it. You'd have to take out:
The card, the RAM, the CPU cooler and CPU itself as well. Discconect all the power cords and SATA cables as well.

Just take your time and don't force anything. If it doesn't come out easily, there's probably a way around it.

Thanks, I just emailed Hardwareversand, asking them for a replacement.
Hopefully it will go okay. No doubt it would take me a good while to take everything apart then. Nervous times ahead!

Monotype

Let me know how it goes. I actually need to send back a motherboard myself!

Freddy Smelly

update your chipset drivers... they contain the usb host controller driver

have you disabled USB Legacy support in your Bios? this could be causing problems if its disabled

Pangea

Freddy Smelly wrote: »

update your chipset drivers... they contain the usb host controller driver

have you disabled USB Legacy support in your Bios? this could be causing problems if its disabled

Done that,
Legacy support is on, it wasnt for 3.0 I turned it on but still no change to others.

Monotype wrote: »

Let me know how it goes. I actually need to send back a motherboard myself!

Will do, Still no word back from email. I tried ringing but got through to some Hardwareversand german speaking prompt.
The no on the website is 1805 / 711 117
German area code is 0049.
I'l probably wait for an email.

Pangea

Just seen this post.
Looks like you can return it this way too.

..Brian.. wrote: »

Go here and fill out the complaints form.

Print off the UPS shipping label, ring UPS for collection, wait for return. Simples.

Pangea

Monotype wrote: »

Yeah, I remember you saying the LAN was a bit dodgy alright. It might be good to send it back. It's not that difficult really. You'd have it done in an hour taking your time although it might take a while if you aren't used to doing it. You'd have to take out:
The card, the RAM, the CPU cooler and CPU itself as well. Discconect all the power cords and SATA cables as well.

Just take your time and don't force anything. If it doesn't come out easily, there's probably a way around it.

Hey Mono, currently removing the objects from the motherboard here,
does the cmos battery need to be taken out aswell?

Monotype

No, just the CPU, RAM and the heatsink. There might be some kind of a bracket around the CPU socket. Don't remove that; it's part of the board.

Pangea

Monotype wrote: »

No, just the CPU, RAM and the heatsink. There might be some kind of a bracket around the CPU socket. Don't remove that; it's part of the board.

Thanks, I looked at back of motherboard box and seen the battery on the motherboard pic so I figured it belonged there.
Pretty easy to take the motherboard apart, not much to it really.
I suppose putting it back in might be a bit harder
Will I have to buy new paste when I am re attaching the cpu? if so what is the name of the paste.

P.S. The way to return motherboard on hardwareversand is to go to online complaints and fill it out on the webpage, they'll give you two pages to print out. One for address and one showing your complaint.
I ended up just sending mine by An Post, only cost 12 euro.

Monotype

Yeah, I ended up doing the same. You'll have to get new paste alright. Arctic Silver 5 or MX-4. Hmm... not sure where the best place to get it.
http://www.memoryc.com/pccomponents/cooling/arcticmx4thermalcompound4g.html

And maybe this to clean it off.
http://www.hitide.ie/catalog/product_info.php/products_id/338?

Pangea

Monotype wrote: »

Yeah, I ended up doing the same. You'll have to get new paste alright. Arctic Silver 5 or MX-4. Hmm... not sure where the best place to get it.
http://www.memoryc.com/pccomponents/cooling/arcticmx4thermalcompound4g.html

And maybe this to clean it off.
http://www.hitide.ie/catalog/product_info.php/products_id/338?

Thanks, so the cleaner is for removing the old paste is it?
That first link is out of stock , and second link is 4 euro postage. Generally the site seems a bit dodgy, the homepage message is a year old and I got a certificate warning sign when I tried to go to checkout
Might just try a local computer shop to see if they have it. If they do not have those pastes will other types be ok?
My motherboard or hopefully new motherboard is on its way back already according to the Germans, very fast
edit: just bought this http://www.amazon.co.uk/Arctic-Silver-Paste-Articlean-Cleaner/dp/B003VRBPAI/ref=sr_1_4?s=computers&ie=UTF8&qid=1354277270&sr=1-4

Monotype

Yeah, I know the delivery is €4, but €9 in total is actually quite a good price. I bought it from there a good while ago myself. I think they're only a small outfit so don't update their stuff very often. Everything went smoothly though.

Pangea

BAD NEWS
Just got my motherboard delivery, it's the same one I sent away.
Included was this message
"
Dear Mr.
Youll get this mainboard back.
The pins from this mainboard are damaged.
Because of this there is no more garantie on it.
Please Understand."

What is this all about?

Heres an image of the motherboard to see if yous can make any sense
I cant see any pins damaged.



1 http://i.imgur.com/yfGPo.jpg
2 http://i.imgur.com/KpzpQ.jpg
3 http://i.imgur.com/CujVe.jpg
4 http://i.imgur.com/WBNSH.jpg
Sickened by this to be honest.

Monotype

I can't quite see from the pictures - it usually refers to CPU pins. Check underneath the cover thing.

Pangea

Monotype wrote: »

I can't quite see from the pictures - it usually refers to CPU pins. Check underneath the cover thing.

Just looked, yes there are some damaged there :mad:
This must of happened when I was taking out the CPU then to return the board.
These damaged pins wouldn't have caused the problems with the usbs would they? I suppose this board wont even work now will it? I dont recall being any way rough taking out the CPU. I never touched the the CPU before, only as I was sending the motherboard back. All a bit of a puzzle to me.

Monotype

Unlikely to have caused those problems. You can usually straighten the pins with like something like a card, but you'd have to be very careful of static. It might have got damaged in shipping.

Pangea

Monotype wrote: »

Unlikely to have caused those problems. You can usually straighten the pins with like something like a card, but you'd have to be very careful of static. It might have got damaged in shipping.

Il probably just buy another one then, do you think I should go with the same motherboard again? Apart from hardwareversand, is there any other cheapish place to buy a motherboard.

Monotype

You might as well get a Z77 motherboard. You might be able to redeem a few euro on it by selling it on.
Maybe one of these?

http://komplett.ie/Komplett/product/intel_socket_1155/20157694/asrock_z77_pro3_socket_1155_atx/details.aspx
http://www.dabs.ie/products/msi-z77a-g45-s1155-intel-z77-ddr3-atx-80KQ.html

Pangea

Monotype wrote: »

You might as well get a Z77 motherboard. You might be able to redeem a few euro on it by selling it on.
Maybe one of these?

http://komplett.ie/Komplett/product/intel_socket_1155/20157694/asrock_z77_pro3_socket_1155_atx/details.aspx
http://www.dabs.ie/products/msi-z77a-g45-s1155-intel-z77-ddr3-atx-80KQ.html

Thanks, My last board didn't have any space for my USB 3 slot on the front case, do those boards have a space for it?

tuxy

Pangea wrote: »

Thanks, My last board didn't have any space for my USB 3 slot on the front case, do those boards have a space for it?

Yes the header on those boards support usb3