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Postal/Email address for broadband cancellation

  • 30-10-2012 11:42am
    #1
    jimbob20
    Registered Users, Registered Users 2 Posts: 10 ✭


    Hi

    Does anyone have an email/postal address for broadband cancellations? According to customer services the cancellations department are only available 9-5 monday to friday and the account holder in my house finds it hard to make calls during this time due to work commitments.

    Thanks


Comments

  • #2
    eircom: Linda
    Closed Accounts Posts: 171 ✭✭eircom: Linda


    jimbob20 wrote: »
    Hi

    Does anyone have an email/postal address for broadband cancellations? According to customer services the cancellations department are only available 9-5 monday to friday and the account holder in my house finds it hard to make calls during this time due to work commitments.

    Thanks

    Hi jimbob20

    As eircom now require a 30 day notification to cancel the broadband service and phone service. We require customers to contact our service team on 1800 503 303 ( option 2) or 1901. Who will take a record of the call and then transfer you to the cancellation department.

    eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt.

    I know this process seems a little complicated but this way there should be two records of the customers call to cancel the broadband/account as well as the e-mail or letter they subsequently send in. Also the customer may need to be advised of any possible contract cancellation charges.

    So should you ever need to enquire about the request we have a few options to track it from the the first call.

    Regards
    Linda


  • #3
    jimbob20
    Registered Users, Registered Users 2 Posts: 10 ✭jimbob20


    Hi Linda

    Thanks for your quick response.
    Are there times outside Monday - Friday 9-5 that this process is available? The account holder called 1901 on a Saturday and was eventually told it couldn't be processed

    Thanks


  • #4
    eircom: Linda
    Closed Accounts Posts: 171 ✭✭eircom: Linda


    jimbob20 wrote: »
    Hi Linda

    Thanks for your quick response.
    Are there times outside Monday - Friday 9-5 that this process is available? The account holder called 1901 on a Saturday and was eventually told it couldn't be processed

    Thanks

    Hi jimbob20

    I'm afraid cancellations can only be contacted during these times. If you can PM me the account number in question I will check to see if they are in contract and I will also speak to cancellation for them on their behalf.

    Regards
    Linda


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