Mobile lost/stolen. What am I entitled to?

Mental Mickey · 24-10-2012 6:27pm #1

Hi

Today I was unfortunate enough to have my f***ing phone stolen on me. I think I was about a year into my contract??

As soon as I realised it was gone, I telephoned my provider and had it cancelled straight away.

When I got this phone(which is a Samsung Galaxy Ace), I got a Gold upgrade from 02 and switched over to Meteor -

.

Am I entitled to a different phone when I go up to my local store, or will I have to settle for the exact same phone(replacement)? i am thinking of going for a much slimmer phone - I found the Galaxy Ace a bit too fat/bulky.

Also, is it a difficult process to claim under Lifeline Insurance?

Mental Mickey · 26-10-2012 11:35am

Got the Sony Ericsson Xperia U.

Friend of mine has just said that he thinks the battery life on this phone is crap......? Is he right?

evolutionqy7 · 26-10-2012 12:06pm

Was that through insurance?

Mental Mickey · 26-10-2012 12:44pm

evolutionqy7 wrote: »

Was that through insurance?

No. Insurance is a pointless waste of time and paper.

evolutionqy7 · 26-10-2012 12:52pm

Ok. Your battery life depends on how much you use it. If your going to have Wifi off and data off and screen brightness down your might get a few days out of it. Mediocre users would get probably a day

Mental Mickey · 26-10-2012 12:59pm

evolutionqy7 wrote: »

Ok. Your battery life depends on how much you use it. If your going to have Wifi off and data off and screen brightness down your might get a few days out of it. Mediocre users would get probably a day

I used to get about a day and a half out of the Galaxy Ace.

nedd · 26-10-2012 1:01pm

Not really related to your scenario but, I had insurance with Carphone warehouse and my phone was stolen/lost. went in to Carphone Warehouse and had a new phone within 3 days. It was expensive every month for the insurance but it worked.

I have since cancelled the monthly insurance and added my mobile as an added extra on my home insurance, it is covered for Damage/theft with an excess of €35. Only cost me €6 for the year :-)

How did you get a new different phone if you didn't have insurance? Did you just buy it yourself?

Mental Mickey · 26-10-2012 1:05pm

nedd wrote: »

Not really related to your scenario but, I had insurance with Carphone warehouse and my phone was stolen/lost. went in to Carphone Warehouse and had a new phone within 3 days. It was expensive every month for the insurance but it worked.

I have since cancelled the monthly insurance and added my mobile as an added extra on my home insurance, it is covered for Damage/theft with an excess of €35. Only cost me €6 for the year :-)

How did you get a new different phone if you didn't have insurance? Did you just buy it yourself?

I bought the phone myself. I have insurance. I just didn't bother to claim, cos it would've taken too long to get a new phone, and there is no evidence(such as CCTV)because the camera where I work is being repaired atm.

I cannot be without a phone as I am a disabled person. I need it when I'm driving in case I get caught in an accident etc.

nedd · 26-10-2012 1:19pm

Mental Mickey wrote: »

I bought the phone myself. I have insurance. I just didn't bother to claim, cos it would've taken too long to get a new phone, and there is no evidence(such as CCTV)because the camera where I work is being repaired atm.

I cannot be without a phone as I am a disabled person. I need it when I'm driving in case I get caught in an accident etc.

ah fair enough. I didn't need evidence when I claimed. I did need to get something signed by the garda though.

Mental Mickey · 27-10-2012 1:05pm

Is there a dedicated Sony Xperia thread on here? This phone is NOT what I expected.

Mental Mickey · 28-10-2012 1:22pm

With the Xperia U phone, is there a way to save your contacts DIRECTLY onto the SIM? I'll be entering them from scratch.

Mental Mickey · 28-10-2012 8:36pm

Went back up to the store where I bought the phone today. Told sales person that I didn't think that this phone was for me.....?

Not allowed to change it - am now lumbered with a phone I don't like for the rest of my contract:mad:

evolutionqy7 · 28-10-2012 9:37pm

Mental Mickey wrote: »

Went back up to the store where I bought the phone today. Told sales person that I didn't think that this phone was for me.....?

Not allowed to change it - am now lumbered with a phone I don't like for the rest of my contract:mad:

Well it would be like going buying a brand new car and a couple of days later bring it back because you don't like it.

Why do you need to save them to the SIM card.use Google email or Hotmail to back them up to your account. Their never gonna go missing that way

Mobile lost/stolen. What am I entitled to?

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