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Vodafone @ Home Connection Issues

  • 21-10-2012 6:53pm
    #1
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭


    Hello I have Vodafone @ Home broadband and its been grand for the past few months but lately I have a rather annoying problem. The router (White vertical one) constantly on a regular basis drops the connection. It could happen within 10mins or it could be an hour but it just randomly drops the connection and reboots itself! This is very frustrating when you want to play online with friends. I have the latest router firmware. I am nearly sure its the router. It'd be great if a Vodafone representative would give me an opinion on this matter or anyone else for that matter. I would hope that Vodafone would send me out a new router if at all possible to (fingers crossed) fix my problem. Any help would be much appreciated. Other than that Vodafone has been great. Regards


Comments

  • #2
    homer911
    Registered Users, Registered Users 2 Posts: 5,150 ✭✭✭homer911


    AlanS181824 wrote: »
    Hello I have Vodafone @ Home broadband and its been grand for the past few months but lately I have a rather annoying problem. The router (White vertical one) constantly on a regular basis drops the connection. It could happen within 10mins or it could be an hour but it just randomly drops the connection and reboots itself! This is very frustrating when you want to play online with friends. I have the latest router firmware. I am nearly sure its the router. It'd be great if a Vodafone representative would give me an opinion on this matter or anyone else for that matter. I would hope that Vodafone would send me out a new router if at all possible to (fingers crossed) fix my problem. Any help would be much appreciated. Other than that Vodafone has been great. Regards

    I've recently had the same problems with VF using a BT Voyager router - I'be tried swapping it ou for VF router on a number of occasions and its no netter and usually worse. I'v disconnected all phones etc and its still not right - spoken to VF support at least 3 times now and still not sorted - try the support number, or the talk to VF boards forum


  • #3
    efb
    Closed Accounts Posts: 35,514 ✭✭✭✭efb


    Happened me bought an AirPort Extreme as a router. Works like a charm now


  • #4
    homer911
    Registered Users, Registered Users 2 Posts: 5,150 ✭✭✭homer911


    efb wrote: »
    Happened me bought an AirPort Extreme as a router. Works like a charm now

    I'm beginning to wonder if it is the router to some extent - currently on wireless with my laptop, but cant connect with my tablet..


  • #5
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    efb wrote: »
    Happened me bought an AirPort Extreme as a router. Works like a charm now

    I dunno whether I wanna give that greedy fruit more of my hard earned € but I might give it a try I wanna see if I can get a replacement from Vodafone first. Thank you all for the comments <3


  • #6
    efb
    Closed Accounts Posts: 35,514 ✭✭✭✭efb


    homer911 wrote: »
    I'm beginning to wonder if it is the router to some extent - currently on wireless with my laptop, but cant connect with my tablet..

    I think it is


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  • #7
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    efb wrote: »

    I think it is

    Yup it is most likely the router as I can't think of any other source to the problem hopefully we can get a Vodafone rep on here to help


  • #8
    efb
    Closed Accounts Posts: 35,514 ✭✭✭✭efb


    I bought a refurb - it's the dogs b0ll0cks


  • #9
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    efb wrote: »
    I bought a refurb - it's the dogs b0ll0cks

    A refurb what? Airport thing or Vodafone router? What was the price? Many thanks


  • #10
    efb
    Closed Accounts Posts: 35,514 ✭✭✭✭efb


    AirPort Extreme about €100


  • #11
    homer911
    Registered Users, Registered Users 2 Posts: 5,150 ✭✭✭homer911


    I'll borrow my old mans VF router and give it a while - I could get onto his wireless when I was at his place last week


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  • #12
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    homer911 wrote: »
    I'll borrow my old mans VF router and give it a while - I could get onto his wireless when I was at his place last week

    Could you please keep me posted if you do :)


  • #13
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    efb wrote: »
    AirPort Extreme about €100

    So will any old DSL router work? I might try and get one for cheap but first I need to get a reply from Vodafone themselves! Thanks


  • #14
    homer911
    Registered Users, Registered Users 2 Posts: 5,150 ✭✭✭homer911


    AlanS181824 wrote: »
    Could you please keep me posted if you do :)

    Sure, will do. Strangely about 10:30 last night my tablet finally got internet access.


  • #15
    keith_d99
    Registered Users, Registered Users 2 Posts: 1,933 ✭✭✭keith_d99


    OP if you have an old Eircom router lying around - it will also do the job.


  • #16
    donal.hunt
    Registered Users, Registered Users 2 Posts: 340 ✭✭donal.hunt


    I'm been seeing similar issues with an old Eircom Netopia router too... Logs on the netopia indicate that the CHAP auth is failing (right after the router rebooted)...

    00:00:00:30 PPPOE: PPP Session ID = 0x033f is closed
    00:00:00:30 PPPOE: Sending PADT packet for PPP , Session 0x033f is closed
    00:00:00:30 Reason: Remote refused our authentication attempt
    00:00:00:30 PPP: CHAP authentication failed, Channel 1
    00:00:00:30 chap: received failure, id 98
    00:00:00:30 chap: received challenge, id 98

    suspect it's a router issue (seeing it with 2 different netopias though) so will be trying another model over the weekend. :/


  • #17
    homer911
    Registered Users, Registered Users 2 Posts: 5,150 ✭✭✭homer911


    AlanS181824 wrote: »
    Could you please keep me posted if you do :)

    Ironically, ever since I borrowed the router (not used yet), my connection has been pretty solid! Am waiting for the connection to fail before trying alternate router


  • #18
    homer911
    Registered Users, Registered Users 2 Posts: 5,150 ✭✭✭homer911


    homer911 wrote: »

    Ironically, ever since I borrowed the router (not used yet), my connection has been pretty solid! Am waiting for the connection to fail before trying alternate router

    Connection was impossible this evening from my tablet, so tried my fathers vf router which was perfect at his address. It was useless. It seemed to be even less fault tolerant than my own Vf router, even though it seemed to be the same model in an ugly case. I pulled out my very old eircom netopia router and it connected straight away! Will wait and see if it stays that way...


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