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replacement sky+hd box - no listings / cannot record

  • 10-10-2012 7:06pm
    #1
    ablelocks
    Registered Users, Registered Users 2 Posts: 4,903 ✭✭✭


    I got a replacement sky+hd box today (re-furbished amstrad). After setting it up and doing a software update, the information panel only shows now and next programs, with a "further schedule information not available message" for the following programme. The TV guide only shows now and next on some channels with a "..no listings available" message for everything else. When I tried to record, I got a message that said "this programme cannot be inserted into the planner" message.

    I've power cycled it a couple of times, re-booted and done the software update again.

    Does it need to be left on for a while to sort itself out or is there something else i need to do?


Comments

  • #2
    Stobart
    Registered Users, Registered Users 2 Posts: 27 ✭Stobart


    Hi, have you rang sky and paired the "new" box to your card ?


  • #3
    ablelocks
    Registered Users, Registered Users 2 Posts: 4,903 ✭✭✭ablelocks


    live pause doesn't work either

    sky installer rang to pair box and card - said it was. but also said that they were a useless shower....so i s'pose i'll call them again. I actually got a text from them this morning -
    if you require any support within the first 30 days please contact us on 014198686 - after 30 days call 0818719819


  • #4
    ablelocks
    Registered Users, Registered Users 2 Posts: 4,903 ✭✭✭ablelocks


    he was right. they are a useless shower. called the dublin number, they hadn't paired the box correctly so they said it'd be done again and working within a few hours. 6 hours later, still not working properly...


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