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Paypal, and returning defective merchandise.

ouch · 2012-10-06 13:42:37

If i file an item significantly not as described claim, and return merchandise to a vendor, can i ask for a straight refund? Or will Paypal require that i accept a replacement?

06-10-2012 1:42pm

#1

ouch

Registered Users, Registered Users 2 Posts: 33 ✭

Join Date: November 2008

Posts: 14

If i file an item significantly not as described claim, and return merchandise to a vendor, can i ask for a straight refund?

Or will Paypal require that i accept a replacement?

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Comments

#2 06-10-2012 7:21pm

Gormal

Registered Users, Registered Users 2 Posts: 4,564 ✭✭✭

Join Date: September 2009

Posts: 4535

Contact the seller and explain that the item is not as they advertised it, and that you would like to return it for a refund. Bear in mind that they do not have to refund the postage cost only the value of the item.
If they refuse, you can then open a Paypal dispute, but I think it has to be really significant before paypal will refund you.
Take a photo of said item so you have proof that it is not what was described. Also save the original ad/page.

I'm sure someone with experience of Paypal disputes will help you out here, I've normally come to an arrangement with the sellers. The only time I did open a dispute, Paypal sided with the seller.

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