Mozilla Thunderbird email problem

Going to Seed

I've suddenly started being unable to send emails from Thunderbird. It's been working fine until the last couple of days. I can receive emails okay, but not send them. I use eircom.net, and I've been on to them to check my settings - which they say are fine.

Does anyone have any ideas about what might have gone wrong and - more important! - how to fix it?

fionny

You getting an error messages?

Have you installed any new anti virus or firewall software?

Going to Seed

Yes - sorry, I should have said in my original post! It just spends ages 'sending' and then I get a message saying it's timed out. And no, I haven't installed any new anti-virus/firewall software.

Torqay

Who is your internet provider? Which outgoing mail server are you using?

If you're with Eircom (ISP), you may use either mail1.eircom.net or mail2.eircom.net (on port 25).

Going to Seed

Yes, I'm with Eircom, and I've tried both mail1 and mail2. No good. Thinking of changing to gmail, but the prospect of the whole changeover business and letting everyone know is a bit daunting.

fionny

If you are on Windows 7:

Hit Start Button
Type cmd.exe and hit enter
In Command Prompt that opens type

tracert mail1.eircom.net

Post the results here.

robbie67

Sorry for hijacking this thread i am having the same trouble with Thunderbird and use Eircom this is the results i got from a command prompt fionny
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\robbie>tracert mail1.eircom.net

Tracing route to mail1.eircom.net [159.134.198.135]
over a maximum of 30 hops:

1 9 ms 9 ms 10 ms 176.61.112.1
2 8 ms 57 ms 11 ms 109.255.253.254
3 8 ms 10 ms 9 ms 84.116.239.2
4 9 ms 8 ms 9 ms 84.116.238.42
5 * * * Request timed out.
6 21 ms 10 ms 22 ms tenge-3-1-1.pe2.6cr.6cr-6cr.eircom.net [86.43.24
4.134]
7 52 ms 11 ms 11 ms tenge-8-2-1.core2.dbn.core.eircom.net [86.43.255
.97]
8 12 ms 12 ms 12 ms tenge-1-2-1.pe2.crz.crz-crz.eircom.net [86.43.25
2.138]
9 10 ms 9 ms 12 ms ge1-5.service4.cra.dublin.eircom.net [159.134.12
5.46]
10 10 ms 12 ms 12 ms mail1.eircom.net [159.134.198.135]

Trace complete.

C:\Users\robbie>Microsoft Windows [Version 6.1.7601]
'Microsoft' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\robbie>Copyright (c) 2009 Microsoft Corporation. All rights reserved.
'Copyright' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\robbie>
C:\Users\robbie>C:\Users\robbie>tracert mail1.eircom.net
'C:\Users\robbie' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\robbie>
C:\Users\robbie>Tracing route to mail1.eircom.net [159.134.198.135]
'Tracing' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\robbie>over a maximum of 30 hops:
'over' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\robbie>
C:\Users\robbie> 1 9 ms 9 ms 10 ms 176.61.112.1
'1' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\robbie> 2 8 ms 57 ms 11 ms 109.255.253.254
'2' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\robbie> 3 8 ms 10 ms 9 ms 84.116.239.2
'3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\robbie> 4 9 ms 8 ms 9 ms 84.116.238.42
'4' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\robbie> 5 * * * Request timed out.
'5' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\robbie> 6 21 ms 10 ms 22 ms tenge-3-1-1.pe2.6cr.6cr-6cr.eirc
om.net [86.43.24
'6' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\robbie>4.134]
'4.134]' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\robbie> 7 52 ms 11 ms 11 ms tenge-8-2-1.core2.dbn.core.eirco
m.net [86.43.255
'7' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\robbie>.97]
'.97]' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\robbie> 8 12 ms 12 ms 12 ms tenge-1-2-1.pe2.crz.crz-crz.eirc
om.net [86.43.25
'8' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\robbie>2.138]
'2.138]' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\robbie> 9 10 ms 9 ms 12 ms ge1-5.service4.cra.dublin.eircom
.net [159.134.12
'9' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\robbie>5.46]
'5.46]' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\robbie> 10 10 ms 12 ms 12 ms mail1.eircom.net [159.134.198.13
5]
'10' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\robbie>
C:\Users\robbie>Trace complete.
'Trace' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\robbie>
C:\Users\robbie>C:\Users\robbie>

Going to Seed

Okay, here goes ...
I can't work out how to attach the screen shot to this, so I'm typing it out.

Tracing route to mail1.eircom.net [159.134.198.135]
over a maximum of 30 hops:
1 1ms 1ms 1ms 192.168.1.254
2 202ms 26ms 22ms b-ras1.rtd.sligo.eircom.net [159.134.155.25]
3 31ms 25ms 24ms ge-4-1-3.pe1.rtd.rsl.rtd.eircom.net [86.43.246.249]
4 39ms 30ms 29ms tenge-7-1-1.core2.dbn.core.eircom.net [86.43.253.65]
5 45ms 28ms 29ms tenge-1-2-1.pe2.crz.crz-crz.eircom.net [86.43.252.138]
6 30ms 40ms 29ms ge1-5.service4.cra.dublin.eircom.net [159.134.125.46]
7 31ms 28ms 28ms mail1.eircom.net [159.134.198.135]
Trace complete

Does that mean anything??!!

fionny

Well for both of ye connection is not a problem anyway.

I would hazzard a guess that it is infact a problem on eircoms side... but its only speculation.

Going to Seed

Thanks, Fionny - appreciate your help. I suspected it is an eircom problem, but their helpline staff are - how can I put this delicately? - a shower of retards, so how I can get a solution to the problem is beyond me at the moment.

robbie67

Thanks fionny i will keep pluging away

Torqay

fionny wrote: »

I would hazzard a guess that it is infact a problem on eircoms side... but its only speculation.

There is that possibility... a friend just skyped me, he can't even receive mails from his eircom account (they're abroad right now), having tried all 3 incoming mail servers (webmail, mail1 and mail2).

This crowd is always trouble and moving away from them I can only recommend.