Schoolbooks

oreo1

Has anyone ordered and not received books from Schoolbooks.ie. I ordered schoolbooks in June and received them in July but some of the books I paid for were missing from the box. I have tried ringing and emailing but getting no reply. In the meantime, I have had to buy them again.

Ickle Magoo

Moved from tLL

This is the forum for questions re online buying... :cool:

Jarren

http://www.boards.ie/vbulletin/showthread.php?t=2056727789

Enjoy

DeeganW

If anyone has any outstanding issues with Schoolbooks.ie and can not get in touch with them, it should be helpful to know that they can be contacted through their "other" name which is AEON Solutions ltd. If you search and find their internet page and click on their "Contact us" tab you will find a phone number and address that they can be contacted on, there is also a photo of the building they occupy if you want to go down there. I'm sure they will be only happy to help anyone who has a problem(hah!)

I made an order with schoolbooks and was left without 2 books which were out of stock, I emailed and rang several times without a reponse over the course of 3 weeks, finally I got through a week and a half ago (only after trying the "new transaction" option on the recording) and demanded a refund seeing as how I had already got the books elsewhere. I was told my refund was processed immediately and that it would be in my account within 3 days. 5 days later and still trying their phone without success I sent another email stating I would be getting on to the National Consumer Authority about them. Then to my horror, today I had a look at the order online and was riled to see that the remaining books were being processed.
I had enough at this stage and said I was going down to them, arrived at Oak Road, Western Industrial Estate, Dublin 12 and could find no sign of a schoolbooks.ie warehouse. Looked up OakWest house on the internet and noticed that apparently "AOEN Solutions" also occupied this building. I pressed the buzzer at the gates to what looked like a derelict warehouse, to my suprise the gates opened and i drove inside and parked outside the office building, (Huge warehouse & only 3 cars in car park didn't inpspire me with confidence) Walked in and asked if I had found the legendary long lost offices of Schoolbooks.ie and was told Yes!?? How can I help you? Bemused I gave the receptionist my booking number and told her I was due a refund on 2 books. She said they were already sent for delivery but then said she would take the details upstairs (probably after spotting that the vein on my forehead was about to pop). She left me there for about 10 mins during which time I couldn't help but notice that the phone didn't ring once, very annoying considering they will not answer their advertised phone number, after pacing up and down several times the receptionist returned and handed me a cheque straight away and apologised for the confusion. Astonished I said nothing and walked out considering myself lucky to get anything. I would advise anyone in the same situation to contact them in this way, I had to travel from Kildare to Ballymount to get the refund but was worth it just to make sure they didn't get away with it.

oreo1

Thanks for your help on this one.

DeeganW

Cheque cleared today, amazingly.

oreo1

That's good. I went the Credit Card route and had my card credited on friday. Thanks.