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New customer

  • 13-09-2012 5:14pm
    #1
    newballsplease
    Closed Accounts Posts: 4,751 ✭✭✭


    Im looking to get just broadband in our new house.
    There is no phoneline but there is a place dor an eircom phoneline to be installed.
    How much is it to set up broadband, ie line rental and inital set up fee. I know there after its around 40 so a month.


Comments

  • #2
    eircom: James
    Closed Accounts Posts: 289 ✭✭eircom: James


    newballsplease wrote: »
    Im looking to get just broadband in our new house.
    There is no phoneline but there is a place dor an eircom phoneline to be installed.
    How much is it to set up broadband, ie line rental and inital set up fee. I know there after its around 40 so a month.

    Hi newballsplease,

    The type of setup and related costs depend on what method you use to place the order. Through all channels at the moment the PSTN line connection is free so whether it's an in-situ line or a full install it won't cost you anything. The standard connection fee for broadband is €30 and includes the wireless modem, however if you place the order on our website this will also be free (will be charged over the phone).

    Normally how the billing works is:
    • Line is connected at the exchange.
    • Bill arrives covering line rental from the day of connection, up to the day the bill issues and also 1 or 2 months in advance depending on what bill cycle you chose. Also, any calls or deposits will be on this bill (no call package on first bill)
    • Broadband order will normally be completed within 5 working days of the line completion and modem should arrive within this 5 day period
    • 2nd bill will arrive (either 1 or 2 months later depending on the billing cycle chosen)
    • This will have the package charges for one/two months in advance, broadband rental back to the day it was connected and any calls made outside of the package
    • Any promotional credits or offers will only start on this 2nd bill
    The current €40 offer runs for the first 6 months and is then €45 thereafter. What I would recommend is going onto www.eircom.net and click into the "products for home" section to get an idea of costs/promotions and then call into sales on 1800 503 303 and let them run through their promotions. You can then decide which option is best and will save you the most money. If you need any more info before going ahead with it let me know.


    Thanks


    James


  • #3
    newballsplease
    Closed Accounts Posts: 4,751 ✭✭✭newballsplease


    eircom: James wrote: »
    newballsplease wrote: »
    Im looking to get just broadband in our new house.
    There is no phoneline but there is a place dor an eircom phoneline to be installed.
    How much is it to set up broadband, ie line rental and inital set up fee. I know there after its around 40 so a month.

    Hi newballsplease,

    The type of setup and related costs depend on what method you use to place the order. Through all channels at the moment the PSTN line connection is free so whether it's an in-situ line or a full install it won't cost you anything. The standard connection fee for broadband is €30 and includes the wireless modem, however if you place the order on our website this will also be free (will be charged over the phone).

    Normally how the billing works is:
    • Line is connected at the exchange.
    • Bill arrives covering line rental from the day of connection, up to the day the bill issues and also 1 or 2 months in advance depending on what bill cycle you chose. Also, any calls or deposits will be on this bill (no call package on first bill)
    • Broadband order will normally be completed within 5 working days of the line completion and modem should arrive within this 5 day period
    • 2nd bill will arrive (either 1 or 2 months later depending on the billing cycle chosen)
    • This will have the package charges for one/two months in advance, broadband rental back to the day it was connected and any calls made outside of the package
    • Any promotional credits or offers will only start on this 2nd bill
    The current €40 offer runs for the first 6 months and is then €45 thereafter. What I would recommend is going onto www.eircom.net and click into the "products for home" section to get an idea of costs/promotions and then call into sales on 1800 503 303 and let them run through their promotions. You can then decide which option is best and will save you the most money. If you need any more info before going ahead with it let me know.


    Thanks


    James

    How do i know if il get line rental free or not? It doesnt mention line rental when you go to order by website.


  • #4
    eircom: James
    Closed Accounts Posts: 289 ✭✭eircom: James


    newballsplease wrote: »
    How do i know if il get line rental free or not? It doesnt mention line rental when you go to order by website.

    Hi,

    Sorry for the delay getting back to you. The only situations where a customer would get free line rental would be under the DSP scheme (formerly DSFA scheme) or as part of a promotion. Certain address also qualify for discounts but not actually classed as 'free' line rental. The prices for bundles quoted on our website all include line rental as part of the package though.

    Regards

    James


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