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eircom 12 month contract

  • 09-09-2012 11:00am
    #1
    flutered
    Registered Users, Registered Users 2 Posts: 6,710 ✭✭✭


    can i break it on the grounds of very poor servivc, last may i was without service for 7 days, august i was without service for 4 days, it is gone again since thursday last, they damand payment wheather or not i use it, can i leave them because of a series of non supply of service.


Comments

  • #2
    number_1
    Registered Users, Registered Users 2 Posts: 141 ✭✭number_1


    Report any fault immediately whenever it happens.

    If Eircom fail to clear the fault within two working days then you are entitled to a rebate of the equivalent of two months line rental, as per the customer service guarantee. This applies to PSTN services, not to broadband services.

    This applies every time a fault occurs.

    http://www.eircom.ie/bveircom/pdf/Pt8.1.pdf


  • #3
    flutered
    Registered Users, Registered Users 2 Posts: 6,710 ✭✭✭flutered


    thank you, i asked about this the last time, only to be told it did not apply to new members, yes i did report it on thursday 4pm, so it means that they have to get it working on monday, i was told on friday that it would be repaired on saturday, luckily i did not believe them, they repaired next doors fault on thursday afternoon, they left me with only internet connection, the fone and tv are down, they know that i am connected to sam says, which may explain the internet connection, which at times is rather erratic.


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