ebay received neagtive feedback respond?

ctbfashion

hi i posted up here about postage times to usa. after 4 days a buyer was asking where it was and why he had not received it. i told him it would take around 10-14 days. he received the item in 9 working days and i got negative feedback im very annoyed over this as i have had sold over 100 items and HAD 100% positive. i charge low postage rates to €6.50 so not trying to make money on that either. is it reasonable for me to give negative feedback on him ( he only has 3 feedbacks) or should i just accept it.

rant over

flower tattoo

ctbfashion wrote: »

hi i posted up here about postage times to usa. after 4 days a buyer was asking where it was and why he had not received it. i told him it would take around 10-14 days. he received the item in 9 working days and i got negative feedback im very annoyed over this as i have had sold over 100 items and HAD 100% positive. i charge low postage rates to €6.50 so not trying to make money on that either. is it reasonable for me to give negative feedback on him ( he only has 3 feedbacks) or should i just accept it.

rant over

As a seller you can't leave negative feedback but leave a calm response that's polite. Dont rant back
As a buyer, I would look at the tone of the response rather than the buyers problem

Jarren

Hmm

Based on what you said ebay might remove that neg feedback



Policy overview

There are some situations when eBay might remove or adjust Feedback ratings or comments.

If you're a buyer and you want to change negative or neutral Feedback you left for a seller, you can't do it yourself. Instead, the seller must request it. Please direct the seller to our page on requesting Feedback revisions from buyers. The seller may then be able to request a Feedback revision from you.

What are the guidelines?

eBay may remove or adjust Feedback ratings or comments if:
The Feedback contains inappropriate comments, or violates one of our Feedback policies.
At the time the item ended or the Feedback was left, either member participating in the transaction was unable to form a legally binding contract.
The buyer or seller provided eBay with an email address that is invalid, and the buyer or seller couldn't be contacted at the time of the transaction. See our false or missing contact information policy.
A buyer mistakenly leaves negative or neutral Feedback for the wrong seller, informs eBay of the error, and has left the same Feedback for the intended seller.
A member is suspended by eBay for behavior that we've determined is malicious enough to warrant removing all the negative and neutral Feedback they've left for sellers. Note: If a member is suspended within 90 days of registration, all Feedback left by that member is removed.
eBay is provided with a valid court order requesting Feedback removal.
A buyer fails to respond to a reminder about an unpaid item and the unpaid item is recorded on their account.
A buyer's communication within the Resolution Center undermines the purpose of the unpaid item process and the eBay Feedback system. For example, if a buyer responds to an unpaid item reminder with nonsense text simply to retain the ability to leave Feedback for a seller.
eBay determines at a later date that the seller met the requirements for an automatic 5-star detailed seller rating for the shipping and handling charges category. In these instances, we may adjust the rating to 5 stars.
A buyer leaves a seller negative or neutral Feedback that refers to customs delays or customs fees (see below).
A buyer leaves a seller a general rating of negative or neutral or a low detailed seller rating that we've determined is directly and solely the result of a systemic event beyond the seller's reasonable control such as an earthquake or flood.
eBay needs to do so in order to test new features, optimize the site, improve usability, or for other purposes.

http://pages.ebay.com/help/policies/feedback-removal.html

I wouldn't accept that feedback myself, I would politely explain to the buyer what exactly happened and if he/she was not willing to change that I'd ask Ebay to intervene.

ctbfashion

cheers for the advice left from both of you really helpful. i will respond to the negative feedback but try and keep it calm and factual.

ill mail the buyer and ask him what he expected in terms of time and see how i get on.

ctbfashion

here is my mail to user

Dear duran714,

Hi

I'm really disappointed that you gave me negative feedback your item was shipped on the 25th which is a weekend so it only took 10 business days from Ireland to USA is very good and I charged you cheap shipping also. You are the first person to give me negative feedback is it possible for you to reconsider this and change the feedback

Thanks

here is the reply from him.


I would change your feedback if u send me a medium white shirt for free dose it sound good yes or no

- duran714

i actually had to laugh t the cheek of him. should i get onto ebay now.

Jarren

Asap

Based on what he wrote I would have no doubt that ebay will remove neg feedback

allthedoyles

You could go to eBay community - feedback forum - and follow up to feedback left ............and say this :

''10 business days from Ireland to USA does not justify negative feedback ''

You need to let other potential buyers know that the reason you received negative is because of shipping and not related to the item .

When listing an item , you could also increase the processing days to 3-5 days , to free up some time and give you a head start for dispatching .

So if you send item immediately on receipt of payment , the buyer may not be expecting this .

ctbfashion

hes a cheeky git.

i have never had a problem with time i post items same day generally or next day latest. as i think its important.

so my next step should be to get onto ebay and follow the steps above posted by jarran.

for the time being should i respond to his feedback so people can see.


is that correct.

thanks guys never happened me before so not sure on what t do.

freeze4real

eBay won't remove any feedback in any circumstances.

blahblah06

Request a defamation form from eBay they will remove the comment but the rating will remain

ctbfashion

freeze 4 real users have told me that i can get it removed are you sure you cant?

i will get onto ebay today and hopefully get somewhere with it.

old_aussie

freeze4real wrote: »

eBay won't remove any feedback in any circumstances.

I had a negative feedback removed by eBay

ctbfashion

can i ask how you went about it.

thanks

old_aussie wrote: »

I had a negative feedback removed by eBay

ctbfashion

can anyone tell me how i go about getting negative feedback deleted or is it to late now.

thanks

Yamanoto

ctbfashion wrote: »

can anyone tell me how i go about getting negative feedback deleted or is it to late now.

thanks

This.

blahblah06 wrote: »

Request a defamation form from eBay they will remove the comment but the rating will remain

But if I were you, I'd leave it be - Your profile shows your shifting a decent volume of stock on a monthly basis and as such, it's simply unavoidable that you'll encounter an unreasonable fool sooner or later.

I can tell you as an ebay buyer, I'd take a look at your feedback and wouldn't be put off making a purchase by a single neg.