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Manage standing order

  • 17-08-2012 6:41am
    #1
    Panthro
    Registered Users, Registered Users 2 Posts: 14,928 ✭✭✭✭


    Hi
    I have a current Standing Order Account I wish to remove.
    I clicked on the payee I wished to remove, clicked on "cancel", the next page showed confirmation of cancellation so I clicked on "cancel standing order".
    A confirmation page then came up of the cancellation to the payee, so I clicked on "365 home".
    I then went back into Manage Standing Orders, and the payee I thought I had deleted is still there and is active.

    Have I done something wrong?

    Thanks


Comments

  • #2
    Bank of Ireland: Graham
    Closed Accounts Posts: 371 ✭✭Bank of Ireland: Graham


    Hi Panthro,

    Thanks for your query. You haven't done anything wrong; it just takes one working day for a cancelled Standing Order to update on our system. If the Standing Order is still showing on your 365online tomorrow, please contact Banking365 on 0818 365 365 and a representative will be happy to look into it for you.

    Thanks,
    Graham


  • #3
    Panthro
    Registered Users, Registered Users 2 Posts: 14,928 ✭✭✭✭Panthro


    Bank of Ireland: Graham wrote: »
    Hi Panthro,

    Thanks for your query. You haven't done anything wrong; it just takes one working day for a cancelled Standing Order to update on our system. If the Standing Order is still showing on your 365online tomorrow, please contact Banking365 on 0818 365 365 and a representative will be happy to look into it for you.

    Thanks,
    Graham
    That's sound, cheers for getting back to me Graham!
    Panthro


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