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great customer service wheelworx

  • 10-08-2012 9:22pm
    #1
    meercat
    Registered Users, Registered Users 2 Posts: 4,828 ✭✭✭


    returned a pair of bib shorts to wheelworx today
    started to fray at the seams after only 3 months
    they let me replace them,no quibble
    thats why i buy from a store
    excellent customer service
    cheers


Comments

  • #2
    neilr4
    Registered Users, Registered Users 2 Posts: 81 ✭✭neilr4


    I visited last week for first time, will def be back excellent service and friendly staff!! Ended up spending more than I planned but was happy with deals I got from sales lady in clothing dept...... wow that lady can sell (early thirties dark hair and very friendly)


  • #3
    thehamo
    Registered Users, Registered Users 2 Posts: 2,049 ✭✭✭thehamo


    A lot of shops, bike or no, could take a leaf out of their book. Went to one of their free bike maintainance classes and came away with free tyre leavers stuffed to the gills with tea and buscuits, and a 10 euro voucher. Where else would u get it.


  • #4
    mloc123
    Registered Users, Registered Users 2 Posts: 9,454 ✭✭✭mloc123


    It used to be a decent shop with knowledgable staff, now it is more like dropping into halfords IMO.

    Went in last week for a headset, some cables etc.. And ended up leaving without them. I was bounced between a few floor staff, none of them had much interest. I know it was only about €60 in total that I was going to spend but eurocycles in town got it instead.

    They are also pretty overpriced.


  • #5
    neilr4
    Registered Users, Registered Users 2 Posts: 81 ✭✭neilr4


    mloc123 wrote: »
    It used to be a decent shop with knowledgable staff, now it is more like dropping into halfords IMO.

    Went in last week for a headset, some cables etc.. And ended up leaving without them. I was bounced between a few floor staff, none of them had much interest. I know it was only about €60 in total that I was going to spend but eurocycles in town got it instead.

    They are also pretty overpriced.

    Over priced on what exactly?

    I find enery gel and drinks to be cheapest I've come across... 1.6kg high 5 extreme is €5 cheaper than eurocycles.

    My nearest eurocycles (Drogheda) none of the staff have actual cycling experience nor knowledge regarding what they sell IMO, my local Halfords is better in that regard! Maybe your local eurocycles have more experienced staff!!

    I must admit that in wheelworx it took 5 minutes to find a staff member with knowledge about a new product but when he was found he certainly knew his stuff..... They had a 20% sale on and I got 30% off now ye couldn't beat that with a big stick!!!


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