UPC wireless issue

scrgirl

Hi our wireless says connected on laptop and tablet and iphones, "wireless strength excellent" router lights look normal, yet we cannot open any web pages on any of the devices. We have turned everything on and off to no avail. We are in Dublin 8. Anyone else having this problem? Any solutions? can't face calling customer service right now, need to build up my strength for that!

coolmoose

are all the lights on, not on the router, but on the modem? the part that upc installed?

scrgirl

coolmoose wrote: »

are all the lights on, not on the router, but on the modem? the part that upc installed?

Thanks for reply, Power light on, dc light flashing, wireless light on. Is that normal?

starviewadams

Does the computer say its connected to the internet or local access only?

scrgirl

starviewadams wrote: »

Does the computer say its connected to the internet or local access only?

Yes it says connected and excellent signal. All bars lit.

DublinDilbert

scrgirl wrote: »

Hi our wireless says connected on laptop and tablet and iphones, "wireless strength excellent" router lights look normal, yet we cannot open any web pages on any of the devices. We have turned everything on and off to no avail. We are in Dublin 8. Anyone else having this problem? Any solutions? can't face calling customer service right now, need to build up my strength for that!

Sorry what's your current setup? What modem are you using and what router?

scrgirl

DublinDilbert wrote: »

scrgirl wrote: »

Hi our wireless says connected on laptop and tablet and iphones, "wireless strength excellent" router lights look normal, yet we cannot open any web pages on any of the devices. We have turned everything on and off to no avail. We are in Dublin 8. Anyone else having this problem? Any solutions? can't face calling customer service right now, need to build up my strength for that!

Sorry what's your current setup? What modem are you using and what router?

Err the modem is EPC2425 not sure about router. I thought they were the same thing doh!

DublinDilbert

scrgirl wrote: »

Err the modem is EPC2425 not sure about router. I thought they were the same thing doh!

OK so you have a combined router / modem. Depending on when you got UPC, they may have been separate.

Is your DS/US LEDs flashing? do they flash randomly? or blink on and off constantly?

If you can't figure out what's happening via the LED's you'll need to log into the modem and see what's happening. Its not too difficult to log into these from your browser once you know the modem IP address. Your modem IP address is the same as your default gateway address. You can find it out as follows:-
http://pcsupport.about.com/od/tipstricks/f/default-gateway-ip-address.htm

scrgirl

DublinDilbert wrote: »

scrgirl wrote: »

Err the modem is EPC2425 not sure about router. I thought they were the same thing doh!

OK so you have a combined router / modem. Depending on when you got UPC, they may have been separate.

Is your DS/US LEDs flashing? do they flash randomly? or blink on and off constantly?

If you can't figure out what's happening via the LED's you'll need to log into the modem and see what's happening. Its not too difficult to log into these from your browser once you know the modem IP address. Your modem IP address is the same as your default gateway address. You can find it out as follows:-
http://pcsupport.about.com/od/tipstricks/f/default-gateway-ip-address.htm

The ds is flashing constantly.

bealtine

scrgirl wrote: »

The ds is flashing constantly.

Then UPC is down, you'll need to call them:(

scrgirl

Its back! Thanks for all the help.