Allianz -claims dept - anyone any info?

Hello Lady!

Hey folks,

my sis has been offered a job in Allianz in claims. She is currently working in a large telecoms company, but she is always under pressure to hit targets, this added to a manager who pushes and pushes for more has left her worn out. She works late most nights to meet targets eventhough she was told when she started that working extra hours would be rare. And so, she applied to Allianz in their healthcare division as a claims processor and got the job.

However, initially at the interview she was told it was 8-5 each day. Turns out its 8-5 are your core hours - i.e you have to work these hours, but minimum 3 days of the week you must work extra hours if there are still unprocessed claims. They have what they call a clear to zero policy and basically, you can't go until there is nothing left to do. The extra time is given as time in lieu.

She is getting a bit anxious now and doesn't know if she should take the job - she was originally delighted to move jobs, thinking it was 8-5 as she was advised in the interview. but is now worried that perhaps she will be jumping from the frying pan and into the fyer!

HR are a big vague as to how often she will need to work late, only saying that the extra hours are as and when needed, up to three times each week, but that she will never have to stay past 7. She doesn't mind if this is now and then, or even once a week, but from the looks of it, it seems they are expecting at least 2 days a week will be 8am to 7pm - 11 hour shifts, and then other day til 6 or so if needed. This is a 45 hour week after lunches, which is no better than what she does now.

Is anyone working at Allianz or have experience of this company? Is it a high pressure environment? Eventhough they say you have to stay you til 6 or 7 if there is a backlog, is it a case that most days there are backlogs?

anyone working here who can advise, please share - would be delighted to have an insiders viwe

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Hello Lady!

^^BUMP^^

Anyone????

Hearts

I am just wondered if your sister moved to Allianz and if she did how she is enjoying working there?

I am considering applying for a role with them so would be interested in her experiences.

Thanks

Hello Lady!

Hiya!
yes she took the job and is there a year now. As with most multi national companies, it has its pros and cons. If you have a good team leader who knows their product and knows how to manage its good (which she has now) but if you have an inexperienced team leader or someone who is not great with the 'leading' part then it can be a pain (which is what she did have for a few months). It is not as pressurised as it was when she worked in telecoms, but she still has targets to hit. But she is in claims processing, and she said in some of the other departments it is very pressurised as you are dealing with incoming calls all day.

One bad thing is the organisation of the shifts and they have what they call a 'clear to zero' policy which means on certain days you have to stay until all the pending claims are cleared - so although she is contracted for a 38 hour week she usually works a 45 hour week, but she gets the extra hours as time in lieu, but never got to take the time off usually because it is so busy and time off gets booked so far in advance! So she has changed her shift and is on a set 38 hr week now and is much happier.

She enjoys it, and has already taken her first exams to become qualified paid for by the company. If she passes she gets a pay rise and also gets regular payrises dpending on length of service.

westies4ever

bump - just got a call this morning to say that i have an interview next wednesday for client services officer - has anyone done this job or have any info? im working at the moment but i hate it and am looking for a change.