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Item not received

  • 10-07-2012 12:56pm
    #1
    Carles Puyol
    Registered Users, Registered Users 2 Posts: 206 ✭✭


    I bought 3 items from Topman over a week ago and they arrived yesterday, only for one of the items to be missing from the order. They also provided me with a receipt for all 3 items, so I am worried that I won't be believed.

    I contacted them yesterday morning (after the items came) but they haven't got back to me yet, so I contacted them again today (via their site) twice. Is there any other course of action I can take?

    Thanks.


Comments

  • #2
    MiniNukinfuts
    Registered Users, Registered Users 2 Posts: 951 ✭✭✭MiniNukinfuts


    Can you phone them? Emails tend to be ignored for issues like this.


  • #3
    Carles Puyol
    Registered Users, Registered Users 2 Posts: 206 ✭✭Carles Puyol


    I can, will give it a try tomorrow if they don't reply.


  • #4
    Carles Puyol
    Registered Users, Registered Users 2 Posts: 206 ✭✭Carles Puyol


    Rang them and sorted it. Turns out I didn't even get charged for it, which is ridiculous considering I got billed for it and the product was also on my receipt :confused::confused::confused:

    The product was part of a 2 t-shirts for £12 offer, the t-shirts were £7 each, but I got charged £6 for the first t-shirt and the balance (£1) for the second one, I didn't really notice in the difference in the total as I had vouchers and a student number for 2 discounts. I don't understand why they just didn't put "out of stock" for the other t-shirt, instead of putting it on my order and receipt, I would have just purchased another instead.

    Anyways, it's sorted.


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