Apple mail in repair

SweetCaliber

Hey all,

My warranty is up now on the 16th of July and my home button has completely stopped functioning.

I scheduled a repair with Apple and they are sending me out a box to send them my iPhone 4 in.

Just wondering where exactly my phone goes and who manages the deliverys.

Also wondering how long will I be without a phone?

Getting a little worried of sending my 600 euro phone in the post

How are apple with their tracking of my phone?

Sorry for all the questions just don't want anything bad to happen to my phone!

Thanks all.

long_b

lee3155 wrote: »

Just wondering where exactly my phone goes and who manages the deliverys.

Goes via UPS to their repair centre in the UK

Also wondering how long will I be without a phone?

Can't help you here - I took the option of getting them to post out a replacement phone to me straight away, they then put a hold on your credit card until they get your one from the courier.

Agent_99

Apple will send you a box and UPS plastic envelope by an post, as soon as you receive it call UPS to schedule a collection, the telephone number is in the little booklet that will come with it. Remove your SIM and put the phone in the box and UPS will sigh your booklet to confirm they have received it. Two day delivery to Apple in the UK and one day repair and two days back from UK to you via UPS again. I sent mine on a monday and had a new phone back by Friday afternoon. Also Applecare will email you at each stage to keep you updated.
Best customer care I have had IMHO.

( They replaced my phone with a new one because of a software issue they had never seen before)

SweetCaliber

long_b wrote: »

Goes via UPS to their repair centre in the UK



Can't help you here - I took the option of getting them to post out a replacement phone to me straight away, they then put a hold on your credit card until they get your one from the courier.

Never got that option

Also, my warranty is up on the 16th, I probably wont recieve the box to mail it in until tuesday or so and then it could take ten days or more before the service takes place.

One thing I'm concerned about is, what if my iPhone runs out of warranty during this process, will it matter? Or will it be okay because I booked the repair before my Warranty ran out?

Thanks!

whiterebel

lee3155 wrote: »

Hey all,

My warranty is up now on the 16th of July and my home button has completely stopped functioning.

I scheduled a repair with Apple and they are sending me out a box to send them my iPhone 4 in.

Just wondering where exactly my phone goes and who manages the deliverys.

Also wondering how long will I be without a phone?

Getting a little worried of sending my 600 euro phone in the post

How are apple with their tracking of my phone?

Sorry for all the questions just don't want anything bad to happen to my phone!

Thanks all.

Read the instructions very carefully when you get them from UPS. Turnaround is usually less than a week.

GarIT

They have to honour a warranty if you notified them of the fault within the warranty period.

SweetCaliber

That's great thank god!

One more thing

The issue with my home button, sometimes it doesn't work, nearly all the time, however sometimes it does. Will they know this?
I was readind through and they said if there is nothing wrong with the device then I will have to pay shipping and a sales tax.

I Should have really told them that while placing the repair. Thanks for the help guys, much appreciated.

Nonoperational

The home button is so common I doubt they'll even look at the phone.

Don't worry about UPS. Get the driver to sign the booklet that comes with the return box and if the phone gets lost they'll send you a new one (and a nice present from the Apple store!).

If you received the box on Monday for example, you should have the new phone by Friday in my experience. It's a great service, don't worry about it.

bryaner

You'll get a nice new-refurb in about 5 working days, I sent mine back with a home button problem just like yours..

Duff

Just a quick question in relation. My 4s power button has become stuck so I've to send it off to apple. I know they usually repair these kind of faults but if the send me out a new phone instead will it be unlocked as the 4s that I have now is.

Cheers.

bryaner

Duff wrote: »

Just a quick question in relation. My 4s power button has become stuck so I've to send it off to apple. I know they usually repair these kind of faults but if the send me out a new phone instead will it be unlocked as the 4s that I have now is.

Cheers.

You will get a new-refurb and it will be unlocked..

SweetCaliber

Cheers lads,

Requested the repair on the weekend so should get the box tomorrow.

Will let ye know how it get's on!

- Lee

Nonoperational

And the refurbs are 100% undistinguishable from new bar the serial number.

Trotter

Sorry to hijack the thread guys but I've had a power button failure too. Im abroad for a few days and then back in Ireland for a few days. I put the repair request through but never got the option to do the refurb replacement request.

I really need to pay the €30 or whatever so that when I get home I can just swap the phones and send the broken one on its way before I head off again.

Trouble is, I can't find a +353 number to ring apple. The 1850 number doesn't work from where I am in Spain.

Is there a number I can ring them on, or else a direct email so I can arrange for them to take my cc details and pay for the direct replacement?

SweetCaliber

Trotter wrote: »

Sorry to hijack the thread guys but I've had a power button failure too. Im abroad for a few days and then back in Ireland for a few days. I put the repair request through but never got the option to do the refurb replacement request.

I really need to pay the €30 or whatever so that when I get home I can just swap the phones and send the broken one on its way before I head off again.

Trouble is, I can't find a +353 number to ring apple. The 1850 number doesn't work from where I am in Spain.

Is there a number I can ring them on, or else a direct email so I can arrange for them to take my cc details and pay for the direct replacement?

They have it on their site

(353) 1850 946 191 They say from abroad to ring the apple ireland support and 1850 946 191 if your in Ireland.

Just got the care package in the post.

I'm starting to love apple now, packaging is top notch and everything is covered

It's getting sent off tomorrow now so hopefully I should see it back sometime next week!

- Lee

guil

Trotter wrote: »

Sorry to hijack the thread guys but I've had a power button failure too. Im abroad for a few days and then back in Ireland for a few days. I put the repair request through but never got the option to do the refurb replacement request.

I really need to pay the €30 or whatever so that when I get home I can just swap the phones and send the broken one on its way before I head off again.

Trouble is, I can't find a +353 number to ring apple. The 1850 number doesn't work from where I am in Spain.

Is there a number I can ring them on, or else a direct email so I can arrange for them to take my cc details and pay for the direct replacement?

they also put a €500 hold on a credit card until they get the broken phone back

Trotter

Thanks for the help! I got a relative to make the calls at home so I'm all sorted.

SweetCaliber

Hey guys,

Kind of worried right now,

A fella in a taxi came and picked up my phone?

He signed the apple book but never gave me a receipt?

Is this right or? I suppose it is cause he knew and was expecting it but I was expecting a UPS van.

Please notify me!

bryaner

lee3155 wrote: »

Hey guys,

Kind of worried right now,

A fella in a taxi came and picked up my phone?

He signed the apple book but never gave me a receipt?

Is this right or? I suppose it is cause he knew and was expecting it but I was expecting a UPS van.

Please notify me!

Jaysus I don't like the sound of that, did you get the plate/reg number?

SweetCaliber

bryaner wrote: »

Jaysus I don't like the sound of that, did you get the plate/reg number?

Nah, have his name and sig though and he works for a local taxi company.

However, my dad was a taxi driver and said he used to pick up parcels. The fella had other parcels in the car as well.

I'm going to ring UPS anyways just to confirm with them, don't know how else he would of got my address.

bryaner

lee3155 wrote: »

Nah, have his name and sig though and he works for a local taxi company.

However, my dad was a taxi driver and said he used to pick up parcels. The fella had other parcels in the car as well.

I'm going to ring UPS anyways just to confirm with them, don't know how else he would of got my address.

Maybe if they don't have a van in the area they get taxi's to do a few runs so..

SweetCaliber

bryaner wrote: »

Maybe if they don't have a van in the area they get taxi's to do a few runs so..

Hope so, was just onto UPS, the girl was suspicious alright, she said they are supposed to scan the barcode and give a reciept. Unless when the taxi driver hands over the package that will happen.

She was putting me onto her supervisor and I got cut off, time to try again.

God help me, I hope I didn't just throw away a €600 iPhone

bryaner

lee3155 wrote: »

Hope so, was just onto UPS, the girl was suspicious alright, she said they are supposed to scan the barcode and give a reciept. Unless when the taxi driver hands over the package that will happen.

She was putting me onto her supervisor and I got cut off, time to try again.

God help me, I hope I didn't just throw away a €600 iPhone

We are a very suspicious lot us Irish, keep us updated..

SweetCaliber

bryaner wrote: »

We are a very suspicious lot us Irish, keep us updated..

Will do, just got back onto the supervisor, surprise surprise, their irish call center is in America? haha anyways he said to keep tracking it and if it doesn't update by midnight then get back onto them.

They never heard of giving it to a taxi driver before, only to a registered UPS driver.

Also, just wondering if anyone else who sent their phone off for repair. How was it collected? By UPS van or like me, by taxi driver?

Thanks!

guil

mine was collected by UPS, no way on earth i'd be giving it to any lad in a taxi

SweetCaliber

guil wrote: »

mine was collected by UPS, no way on earth i'd be giving it to any lad in a taxi

I live in a small town so I figured they don't send vans here, The taxi driver said he was picking up a package for UPS and he was from Dublin, Dublin reg.

I figured if he knew my address and said he was from UPS then there is no reason he wouldn't be. I'd say he's getting paid a few bob to collect the packages in more remote towns.

Still no update on the tracking, anyone know how long it would take for the package to reach UPS's center in Dublin?

bryaner

lee3155 wrote: »

guil wrote: »

mine was collected by UPS, no way on earth i'd be giving it to any lad in a taxi

I live in a small town so I figured they don't send vans here, The taxi driver said he was picking up a package for UPS and he was from Dublin, Dublin reg.

I figured if he knew my address and said he was from UPS then there is no reason he wouldn't be. I'd say he's getting paid a few bob to collect the packages in more remote towns.

Still no update on the tracking, anyone know how long it would take for the package to reach UPS's center in Dublin?

Any sign of it with ups yet?

SweetCaliber

bryaner wrote: »

Any sign of it with ups yet?

Nope no sign of the tracking being upped this morning, they still don't have it.

A UPS van never showed up either so I'm guessing he was legit. Only time will tell I suppose.

BanzaiBk

I've ordered a few things from Apple that were delivered by UPS/TNT via taxi. Only once did I ever see a van.

SweetCaliber

Hey guys,

Just looked today. There was a problem with the UPS site and my tracking wasn't being updated all the time. In fact my iPhone is already in the UK and should be back with me in a couple of days.

They did apoligize. I'm just glad it's in their hands. Thansk for all your help everyone!

bryaner

lee3155 wrote: »

Hey guys,

Just looked today. There was a problem with the UPS site and my tracking wasn't being updated all the time. In fact my iPhone is already in the UK and should be back with me in a couple of days.

They did apoligize. I'm just glad it's in their hands. Thansk for all your help everyone!

Good to know Op thanks for the update..

MartMax

Just want to share my first experience with this.

Ordered the service on Sunday and received the empty box on Tuesday. Picked up by UPS on the same day and got a replacement on the following Monday. So that's a very decent turnaround. One week. The tracking was definitely a bit laggy behind.

Yakult

lee3155 wrote: »

Hey guys,

Just looked today. There was a problem with the UPS site and my tracking wasn't being updated all the time. In fact my iPhone is already in the UK and should be back with me in a couple of days.

They did apoligize. I'm just glad it's in their hands. Thansk for all your help everyone!

Great to hear because I'm in the exact same situation as you where by a taxi also collected my package. I was getting worried last night when I didnt get any updates lol.

SweetCaliber

Yakult wrote: »

Great to hear because I'm in the exact same situation as you where by a taxi also collected my package. I was getting worried last night when I didnt get any updates lol.

Haha it's in good hands! They called me today sand said they are going to replace my phone with a refurbished one, great news the backing of my phone is scratched like hell and now it's gonna be all shiny :P

I was worried about the taxi a small bit cause I know they help dhl and all TNT but what worried me the most was when I rang them to confirm they hadn't a clue about taxis :P ah well all good now!!

Do let me know how you get on. Also their tracking my be a little laggy so do. Worry if it doesn't update for a couple of days, they definitely have it!

Yakult

So it arrived at Apple on Friday. Got the status email from Apple and since then it said "Product Replacement Pending". Same again today and then the UPS van arrives. Got a replacement, delighted!

bryaner

Yaaa all round love apple care..:D

Agent_99

Yakult wrote: »

So it arrived at Apple on Friday. Got the status email from Apple and since then it said "Product Replacement Pending". Same again today and then the UPS van arrives. Got a replacement, delighted!

My status "Product Replacement Pending" stayed like that for a full month before I got the email confirming the replacement. Thank God the new phone arrived with in two days.

SweetCaliber

Agent_99 wrote: »

My status "Product Replacement Pending" stayed like that for a full month before I got the email confirming the replacement. Thank God the new phone arrived with in two days.

Yeah mine has been like that for the last couple of days, got the phone though so it can stay like that if it wants

Recoil12

Just a quick question on warranty coverage.I have a problem with my iphone 4s(drops calls but can send texts).
Thread:http://www.boards.ie/vbulletin/showthread.php?p=79899282#post79899282

I am covered by apples limited warranty but I don't have applecare.Will the limited warranty cover me for a mail in repair or do I have to have applecare?
If the limited warranty does cover me is there a possibilty of getting charged at all for the repair?
Any help please?

SweetCaliber

Recoil12 wrote: »

Just a quick question on warranty coverage.I have a problem with my iphone 4s(drops calls but can send texts).
Thread:http://www.boards.ie/vbulletin/showthread.php?p=79899282#post79899282

I am covered by apples limited warranty but I don't have applecare.Will the limited warranty cover me for a mail in repair or do I have to have applecare?
If the limited warranty does cover me is there a possibilty of getting charged at all for the repair?
Any help please?

So long as you are still under your one year limited warranty and the problem with yor phone wasn't cause by yourself then you are eligible for mail in repair and they won't charge you a penny

You only need applecare when your one year limited warranty runs out to continue protection against your phone/product.

Recoil12

Thanks very much,that really is a big relief.I will book a repair now:D

Recoil12

Received my phone back from apple today,the process taking over two weeks:mad:,and the phone still has the same problem:mad:.Should I send it back again and hope for a replacement or just sell the phone?

SweetCaliber

Recoil12 wrote: »

Received my phone back from apple today,the process taking over two weeks:mad:,and the phone still has the same problem:mad:.Should I send it back again and hope for a replacement or just sell the phone?

Odd alright, book another repair. Prob took long cause of the issue and the long bank holiday weekend. They should replace the phone at this point.

Recoil12

I just booked another repair,hopefully this will be quicker and more successful.

SweetCaliber

Recoil12 wrote: »

I just booked another repair,hopefully this will be quicker and more successful.

Hopefully! It should though cause they know it was sent to them and once its the same prob then they will most likely replace the phone. Should have it back soon once its sent off (yn)

Recoil12

Received a replacement phone today,delighted:D:D.I don't know if it's brand new or not but at least it works properly.

prettyboy81

Got replacement phone meself on Thursday, only took 6 days turnaround. Battery on my 4s had really deteriorated, replacement a lot better...

MuddyDog

When you get your replacement phone and you have to ship the old phone back in the provided packaging....when you call UPS to arrange a pickup do they charge you? I can't imagine them coming to a place you specify and picking it up for free anyway.

miralize

No they shouldn't charge.. Apple have the collection/postage prepaid

SweetCaliber

MuddyDog wrote: »

When you get your replacement phone and you have to ship the old phone back in the provided packaging....when you call UPS to arrange a pickup do they charge you? I can't imagine them coming to a place you specify and picking it up for free anyway.

Nope they don't charge. All paid for by Apple.

cupthehand1

When the new phone comes do you have to hand the old one back to the UPS driver straight away or call UPS and arrange a pick up on a different day once its done within the 10 days it shouldn't matter should it?