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cant connect to internet

  • 04-07-2012 4:23pm
    #1
    ned rierson
    Registered Users, Registered Users 2 Posts: 562 ✭✭✭


    i replaced a netopia modem with a zyxel one and now my laptop cant connect to the internet. i borrowed a neptopia from a neighbour and had no problem connecting. is there a setting or something on the zyxel ?


Comments

  • #2
    chin_grin
    Closed Accounts Posts: 10,808 ✭✭✭✭chin_grin


    For a start it won't have the same logon credentials as your old one. You'll need to log in to the zyxel one and update that. (The details from your ISP, username and password).


  • #3
    yoyo
    Moderators, Technology & Internet Moderators Posts: 11,017 Mod ✭✭✭✭yoyo


    ned rierson wrote: »
    i replaced a netopia modem with a zyxel one and now my laptop cant connect to the internet. i borrowed a neptopia from a neighbour and had no problem connecting. is there a setting or something on the zyxel ?

    Did you configure the Zyxel with your ISPs settings? Let us know your ISP and we can give you them, also try connecting to the box directly with an ethernet cable to rule out wifi issues

    Nick

    My Beer Glass collection site 🍺

    My Irish Callcards site



  • #4
    ned rierson
    Registered Users, Registered Users 2 Posts: 562 ✭✭✭ned rierson


    isp is eircom


  • #5
    yoyo
    Moderators, Technology & Internet Moderators Posts: 11,017 Mod ✭✭✭✭yoyo


    ned rierson wrote: »
    isp is eircom

    Make sure the Zyxel is configured with these settings. You can access these settings from the routers gateway page, usually something like 192.168.1.254, 192.168.1.1, 192.168.0.1 etc.

    Nick

    My Beer Glass collection site 🍺

    My Irish Callcards site



  • #6
    ned rierson
    Registered Users, Registered Users 2 Posts: 562 ✭✭✭ned rierson


    those settings are already in the modem. still wont work


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  • #7
    yoyo
    Moderators, Technology & Internet Moderators Posts: 11,017 Mod ✭✭✭✭yoyo


    ned rierson wrote: »
    those settings are already in the modem. still wont work

    Make sure the modem is set to pppoe and is not in bridge mode, I'm not sure why it wouldn't work if the settings are correct, is it an Eircom supplied Zyxel?

    Nick

    My Beer Glass collection site 🍺

    My Irish Callcards site



  • #8
    ned rierson
    Registered Users, Registered Users 2 Posts: 562 ✭✭✭ned rierson


    it is in ppoe and routing mode


  • #9
    mach1982
    Registered Users, Registered Users 2 Posts: 760 ✭✭✭mach1982


    ned rierson wrote: »
    i replaced a netopia modem with a zyxel one and now my laptop cant connect to the internet. i borrowed a neptopia from a neighbour and had no problem connecting. is there a setting or something on the zyxel ?

    Do you have encryption switch on as the they differ for both routers


  • #10
    MarkR
    Moderators, Regional Midwest Moderators Posts: 11,183 Mod ✭✭✭✭MarkR


    Is the DSL light on the new one light up constantly, or flashing? Can you post a screen shot of the status page of the modem.

    Can you ping 8.8.8.8?


  • #11
    ned rierson
    Registered Users, Registered Users 2 Posts: 562 ✭✭✭ned rierson


    dsl light on constant. pinged 8.8.8.8.
    request timed out 3 times.
    then reply from 192.168.1.5: destination host unreachable


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  • #12
    PrzemoF
    Registered Users, Registered Users 2 Posts: 1,931 ✭✭✭PrzemoF


    Log to the router and find test page (give exact router model if you need help)

    Run the tests to check the connection.

    Make sure that user/pass are correct.


  • #13
    ned rierson
    Registered Users, Registered Users 2 Posts: 562 ✭✭✭ned rierson


    plugged ethernet cable into laptop and connected no prob. something must be blocking it.


  • #14
    yoyo
    Moderators, Technology & Internet Moderators Posts: 11,017 Mod ✭✭✭✭yoyo


    ned rierson wrote: »
    plugged ethernet cable into laptop and connected no prob. something must be blocking it.

    Have you tried deleting the wireless network and re-creating it/entering key? does the laptop support the encryption version of the router? Try WEP (Vista has issues with WPA)

    Nick

    My Beer Glass collection site 🍺

    My Irish Callcards site



  • #15
    ned rierson
    Registered Users, Registered Users 2 Posts: 562 ✭✭✭ned rierson


    did all that. the old modem had wpa on it and it worked no prob.


  • #16
    PrzemoF
    Registered Users, Registered Users 2 Posts: 1,931 ✭✭✭PrzemoF


    ned rierson wrote: »
    plugged ethernet cable into laptop and connected no prob. something must be blocking it.

    You mean you had internet connection when on the cable?
    So it's PC problem, not router problem.

    Get a linux livecd [1] (no need to install anything, just burn & boot), test if wifi works. If it's OK then hardware is OK, but you have a problem with windows .


    [1] http://www.ubuntu.com/


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