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Wrong information given by AA Car Insurance

  • 04-07-2012 8:49am
    #1
    Naid23
    Registered Users, Registered Users 2 Posts: 1,212 ✭✭✭


    I recently added my dad onto my comprenhensive car insurance with Zurich which I got through the AA call centre.
    When I originally called up, i gave the details and its was processed, I was advised at the time that my monthly payment would reduce to €50 a month down from €69 - Happy days.
    So i received my new policy and noticed that they had put the worng date of birth down for my dad - 1952 instead of 1962 so i called back to inform them that it was wrong year, the girl i spoke with then advised me that my monthly Direct debit would now increase to €79 - and I told her I had said 1962 and this was the price i was quoted so she got the guy who did the original add on to my policy and he couldnt have been nicer - said it was his error and that the DD would remain the same as quoted - So thought nothing more of it.

    I received my bank statement and noticed that i have been paying €61.12 per month since the change and called them about it. Now to say i got a robot of a call agent would be too kind. She went through my policy and explained that the €50 i was qouted was taken off the remainder of the policy - I explained to her that i specifically asked the guy when i changed it 'would my DD be 50e a month and he said yeah'. Thats the main thing i cared about- how much was coming out of my bank every month.

    She just kept putting me on hold and coming back wiht 'I've checked your policy and its right- you got your discount'. I felt like screaming ~(bt having worked in call centres before I would never do that).
    I kept telling her that i understand what she is saying but that this is not what i was told, therefore i was given FALSE information. She actually couldnt grasp this concept- ' No you policy is right' is all i kept hearing even though several times i told her that i now understand the policy but this doesnt change the fact that i was sold wrong. Simple stuff really.

    In the end I was just so fed up speaking to this mor on that i asked for a supervisor who was convienently unavailable so still waiting for callback.

    Do I have any case with this? According to the intro message all calls are recorded so i will be asking for the call whenn/if i get to speak to a supervisor today.


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